Kenzi Basma Hotel

Good value for money. Good location. Rooms are quite good and confort, perfect mattress and pillows (firm). As a person with back issues I was surprised how good they were. Better than most countries like USA.

Smoking in common areas (common in Morocco) but this hotel has basically just the lobby and the restaurant-bar-everything in one, not so great for none smokers or traveling with children. Staff was not helpful at all. I try contacting them before arriving to make some changes, took them weeks to get back to me with even I email them through here, their official email, calling them, nothing... weeks later they reply "I will check that for you" never got an answer until I arrived and of course they haven't check anything.

We got free upgrades for all 5 rooms we booked, which was a nice surprise! The upgraded rooms were very spacious and had lofts and a sitting room. Very comfortable beds too.

The breakfast area was very hectic and crowded. The food was ok but during the morning rush one had to wait for the dishes to be replenised. Guests had to line up for their coffee at the machine that was very slow. The soap dish in the shower stall was coming loose.

Cannot contact with the hotel after booking (to change dates). Try booking message, email, calling them, finally 2 days later they got back to me with a "I will check for you", never got back to me.

Included parking in front of hotel.

Ordinary hotel. Breakfast. This is a « transit » hotel.