Good to know
|Distance to city centre||1,2 km|
|Nearest airport||Carcassonne Salvaza|
|Distance to airport||4,7 km|
|"Incredibly helpful, thoughtful, wonderful staff."||(in 70 reviews)|
|"Lovely pool in lovely gardens"||(in 11 reviews)|
|"Beautiful hotel in excellent location."||(in 64 reviews)|
|"Restaurant La Barbacane very disappointing, worst Michelin starred restaurant we’ve been in."||(in 3 reviews)|
Time of year
Show reviews that mention
|amazing and the staff||in 98 reviews|
|amazing location||in 129 reviews|
|amazing views||in 13 reviews|
|bar and cocktails||in 23 reviews|
|beautiful hotel||in 120 reviews|
|car park||in 14 reviews|
|carcassonne||in 43 reviews|
|comfortable bed||in 29 reviews|
|excellent breakfast||in 59 reviews|
|hotel facilities||in 97 reviews|
|hotel with restaurant||in 47 reviews|
|inside the medieval||in 2 reviews|
|large room||in 67 reviews|
|loved the pool||in 16 reviews|
|michelin starred||in 11 reviews|
I have stayed here before, it was excellent then and still is.
Wonderful friendly staff who took the time to chat and remember guests. All restaurant recommendations in the town were excellent, a foodie heaven. Perfect for a 2 night stay. Relaxing surroundings, would love to come again and use pool in warmer months.
Room 235 is noisy. Car access to city means you are disturbed 5am to 10am and there is a road grate outside bedroom, clunk clunk with every vehicle - no sleep after 6am, Including rubbish collect around 6am. No afternoon nap either as cleaners access storage room and constantly let door slam, worst noise in afternoon 2-5. We told reception and they were understanding to look into it. Also main power and lights are connected so we couldn’t use charges overnight as the light would stay on, it made no sense and on first night we couldn’t get lights to turn off, we had to call reception at 5am to help us. Even the gentleman who attended us was confused but changed some plugs to solve temporarily. Nobody checked on us regarding this issue over next 2 days but we just moved around in dark at night. I would stay again but request garden view room. Loved castle and understand old and creaky - lots of character.
Lovely hotel in an amazing setting. The staff were very friendly and if you drive and need to park in their off-site, secure car park the porter who will take you and your bags becomes your personal tour guide for the cite on the way.
€9 for a bottle of beer in the bar seemed excessive to us.
The location and the service were superb.
Bed was super comfortable.
Light switch was oddly placed
The Hotel de la Cité is a magical place located in the heart of the medieval fortified city of Carcassonne and is part of the MGallery Collection. A 5-star hotel located within the walls of Carcassonne, built in the 19th century in a Neo-Gothic style. The hotel has 47 rooms and 13 suites and also features an outdoor pool and shaded park. Discover a hotel where the art of hospitality is paired with gourmet dining from Chef Jérôme Ryon at the Barbacane restaurant.
based on 3 168 reviews
Things to know
- Friendly atmosphere
- Pleasant hotel grounds
- Friendly service
- Professional service
Policies vary by room type and provider.
Reviews about Hôtel de la Cité Carcassonne - MGallery
Most popular landmarks
- Basilica of St. Nazaire and St. Celsus 46 m
- Théâtre de la Cité 85 m
- Aude Gate 125 m
- Cité de Carcassonne 131 m
- Château Comtal 162 m
- Medieval City 179 m
|Carcassonne Salvaza||4,7 km|
|Castres Mazamet||39,3 km|