Hotel Na Taconera

the room was clean, no noise...

Towels were very old, looks like dirty... nobody wanted to come to help with jacuzzi... waited nearly 1h The elevator was not working for all day...

Staff on reception were friendly and helpful (AFTER the bedroom allocation issue was resolved). The whole hotel was clean and tidy. Rooms were comfortable. Food choice was good - pizza went down very well with my partner's children.

As we were travelling with my partner's three teenage children we had requested interconnecting/adjoining rooms as soon as we booked the holiday in January. I then emailed them again to ask whether the room locations could be confirmed just before we departed for our holiday. Both times the hotel said they would do all that they could but couldn't guarantee room locations. Understandably this unsettled my partner and caused him great worry prior to our holiday starting. As feared, on arrival we were given two rooms on the same floor but at opposite ends of the hotel (317 and 341) which wouldn't have done. I spoke with the lady on reception and she repeatedly told me that nothing could be done as they had no other rooms. It took me telling them that the kids couldn't be trusted alone, and my partner wanting a fourth bed on their balcony making up that resulted in the lovely lady from the head of housekeeping to intervene and resolve the issue. I was even told by the lady on reception that I should share a bedroom with my partner's 15 year old daughter - my reply was that I was not comfortable with that! After playing in the pool with a ball, our feet were all cut to shreds because the pool tiles underwater had raised, sharp edges that sliced layers of our skin off and caused our feet to bleed profusely - very unhygienic when leaving the pool and trying to sort the bleeding/injuries! Many others had the same issue, the lifeguard dealt with at least 2 cases that we saw but we told him about ours, and we told reception about it, neither seemed bothered and all had the attitude that there was nothing that could be done about it. I have photos of all of our feet after we returned. The breakfast egg dishes (scrambled/omelette/frittata etc.) and other dishes during the course of our stay were very salty.