The Highway Inn

I booked a comfy double as I was advised this was only one of 2 rooms available at the property, this was booked after considering reviews on Tripadvisor & your site. On check-in we were advised that we had been upgraded, a little strange being that the property was full! The lady took full payment & then showed us to our room which at first sight looked ok, I’m guessing that as this room was at the top of the property & up several very steep flights of stairs the persons who had booked this room had complained & been swapped with is. As we did not return to the room until later that evening it was to late then to find anyone to ask to move back to our original booking. At no point did any member of the staffing team as us if we were ok or happy with our stay. The room itself was very dark with minimal lighting, making it difficult to get ready in the morning. The mirror on the dresser had seen better days & there were no plugs in front of the larger mirror, so also impossible to use this did hair, makeup etc. A huge beam running across the floor in front of the bathroom & bed made it difficult to manoeuvre around the room & was quite dangerous. Although I understood all rooms to have been renovated this didn’t appear to be the case for this room, the bathroom was nice but again you couldn’t use the mirror if a shorter person due to the shelf stuck across it!! We missed breakfast on Saturday morning & although we were advised prior to our stay that the kitchen was being refurbished & breakfast would remain unaffected. Again this was ok, although serving watered down juice for breakfast & being told it comes from the tap is poor & an even poorer excuse, for £110 per night I expect fresh juice & locally sourced products, the poached egg & avocado was nice. Would we stay again, no there are to many other great options Burford!!