The Highway Inn

Good location right in the centre of Burford, nice breakfast. Lots of options available and generally friendly staff. Not much else unfortunately.

I am not sure how I make a complaint, however I'd like to register one. I'd taken my partner away for her birthday (a treat to take her shopping in Bicester with a nice overnight stay) and this was supposed to be a romantic get away for the weekend. Unfortunately, on arrival, the person checking in, whilst friendly, stated that we should "take care as the shower might not work, hopefully it will". I didn't take much notice of it, however come Sunday morning, we tried to make it work and the only thing that came out was at best cold to luke warm water. The temperate control would not turn. Further more, in our room there is clearly a drainage issue as after running the water for about 30 seconds, the bowl of the shower is full of water and takes 15-20 mins to drain away. I therefore had to go down in my pjs to reception to get help, and whilst the waitress did everything she could, she could not get it fixed (she isn't a plumber afterall). I therefore had a very disgruntled partner who could not use the shower and instead of this being a lovely weekend away, it turned into a bit of a disaster as she couldn't shower (you can't wash hair in cold water) and it really put a slant on the weekend. Please can I understand why a room costing £120 has a facility like this and I'd like this complaint to be registered with the owner of the hotel with an explanation please. Afterall, I could stayed in the Premier Inn at the top of road for £20 cheaper, but we chose your place because it had a bit of character and charm about it. However, the facilities were poor, and worse still, it's clear to me that every member of staff knew that this room has issues with the shower as multiple frontline staff stated so. How can the owners sell a room for £120 knowing that this is an issue. It's not acceptable. I've got photos if you want to see them.

Breakfast was all right. The staff were very nice with our dog. The inn is located right in the main street, but there are problems.

The sound of the traffic going past constanly day and night was horrendous, going on all through the night, we had a front bedroom. With having no carpark we had to leave our car away from the Highway Inn.