10.0
Pros:Friendly, on site help. My rental was almost $80 cheaper than the quote from the Hertz counter, which I very much appreciated.Cons:As the owner does not have on site (airport) cleaning facilities, that has to be done off site. Yakima is a small airport and flights in and out are occasional, so he uses the down time between flights to go to an off site washing station. Hence, there isn't anyone always at the desk. I happened to come at a time that an out to service sign was up. Otherwise, it was a great experienceReviewed Apr 18 2021
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9.2
Pros:Easy pickup and drop off; car was conveniently close to the baggage carousel. Customer service was spot on for the pick up and the whole transaction took less than five minutes.Cons:Such a minor issue, but there was some trash left in the back of the car (just some paper); barely a negative because the car was very clean otherwise.Reviewed Dec 26 2018
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9.6
Pain-free ExperiencePros:I looked around the web and found the best deal at Budget. I rented through Kayak as it was easy, but I found all the major sites real close on price.Reviewed Jun 20 2017
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2.0
No one showed upCons:No one showed up to open the counter. Waited about 45 minutes after I was supposed to pick up the vehicle. Had to scramble and get a rental through Enterprise. Definitely not satisfied.Reviewed Jun 10 2017
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6.4
Pros:Fairly quick pickup, very quick/easy drop-off. Car was clean.Cons:I rented an economy car, and when I arrived was told I could only rent a full-sized Jeep. Also, the price for a one-way rental was fairly absurd.Reviewed May 17 2017
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2.0
the worse could not even get car. attendent was high.Pros:NothingCons:Could not get vehicle. Attendant did not even help fix the problem.Reviewed Apr 29 2017
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6.0
Pros:Ease of drop-off - near where I needed to be.Cons:No staff present at time of drop off. I prefer to provide keys and paperwork to someone ... just in case I missed something.Reviewed Jun 11 2016
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4.0
Scary carPros:It moved compared to my car in the shop!Cons:Transmission sound horrible and it really way not safe to drive something was wrong with it.Reviewed Jan 25 2016
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