Yakima Car Hire

Cons: the price I was quoted was ok but I returned car 27 hours early & still paid the same price also they added energy surcharge, concession fee recovery, vehicle license cost recovery & additional charges of $27.00 we added a second driver but there is nothing to say that was done. I have called twice to Hertz but so far no answer from them that makes any sence. why is it that your quote & their bill is not the same as I or anyone else would expect the vehicle was fine that they gave us bill is the problem!!!

Never Again

Pros: Nothing!

Cons: I had to go there 3 times in a 3 hour period because no one was at the desk. They were very unhelpful and i ended up canceling my reservation and going with another company at the airport. There were 2 others there at the same time, everyone was very disgruntled. One person had to wait 4 hours because they didn't have a car and she had a reservation. I would never do business with this company and I will let everyone I know about my experience.

Horrible Service

Cons: The service desk was closed for 2 hours for lunch even though my pick-up time was during that time. They double charged me and impossible to get in touch with anyone for my money back. The phone number makes you listen to 20 minutes of commercials before giving a new number to call. Worst service EVER!!

Very bad experience

Cons: The address provided was incorrect. I called customer service, was told the airport was where to pick it up, however, since I had not FLOWN into the airport, they would not rent to me anyway. No one at the desk at the airport to talk to. They do not do walk ins. This caused me a whole lot of stress and last minute arrangements.

Worst experience renting a car ever!!

Cons: My car was stolen and my insurance was paying for my rental and hertz cAllen and said if I didn't bring the vest bask right away they were reporting it stolen!!! Just like that, no warning that it was due, coming up due or even warning me that my insurance was running out on it. They called me almost 2 weeks agent my insurance company stopped paying!!

Hertz didn't have enough cars

Cons: I made a reservation in Yakima Washington and the company didn't have enough cars to honor the reservation. Neither did Enterprise. I won't rent from these companies again if I can help it.