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10.0
Impeccable customer service at location.Reviewed Sep 12 2022
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4.0
This is solely a rating for the Sterling Heights hertz branch where I picked the car up. Service was horrible in a dingy old building. The employee wasn’t friendly and he basically just handed me the keys and said it’s in the parking lot. We did not do a walk around to view the extensive damage to the vehicle before I drove off. Dropping the car off at the airport was very easy and the employee there was fairly nice.Reviewed Jul 22 2022
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10.0
Quick and easy - very nice and polite worker.Reviewed Sep 30 2021
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4.4
Pros:Frankie the representative that correct the millions of issues I had was awesome.Cons:Everything.. the shaking suv that was given to us, the being transferred 9times and unable to find my information after I already picked up the car, the CSR Lynn or Laura representative at the Airport in Tennessee. I was placed in line again after waiting for 30mins, placed on hold and hung up on.Reviewed Oct 13 2020
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10.0
Pros:Staff was very friendly and helpful.Cons:Every thing was perfectReviewed Jun 28 2019
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10.0
Pros:The fast, convenient and efficient serviceReviewed May 10 2018
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10.0
Pros:The staff was very nice.Reviewed May 11 2017
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5.6
Pros:Friendly staff.Cons:The car was dirty inside. Was not vacuumed on the seats or floor. Driver's seat had dried food on it. Gauges and controls were dusty.Reviewed Feb 22 2017
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10.0
Pros:was an hour early car was ready and on drop off it took only a few minutes staff there were absolutely wonderfulReviewed Jan 16 2017
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2.8
Issues with alignment, noise, cleanliness, no dropPros:really nothing unfortunately. Only the price was better than other competitive trucks but I wish I had chosen another one.Cons:The truck both inside and outside was incredibly dirty with empty water bottles and dirt lying around. The truck wanted to shift to the right so we constantly had to keep the steering wheel to the left (alignment issues). Inside of the cabin was so noisy because the rubbers around the door and windows were torn. It was a very uncomfortable and UNSAFE drive and I did not appreciate the service.Reviewed Sep 26 2016
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