| Pick-up location | Sterling Heights |
|---|---|
| Hire locations | 6 |
Pros: The fast, convenient and efficient service
Pros: The staff was very nice.
Issues with alignment, noise, cleanliness, no drop
Pros: really nothing unfortunately. Only the price was better than other competitive trucks but I wish I had chosen another one.
Cons: The truck both inside and outside was incredibly dirty with empty water bottles and dirt lying around. The truck wanted to shift to the right so we constantly had to keep the steering wheel to the left (alignment issues). Inside of the cabin was so noisy because the rubbers around the door and windows were torn.
It was a very uncomfortable and UNSAFE drive and I did not appreciate the service.
Good but promises were not kept
Pros: Very clean car good value
Cons: Promised Sirrus/XM radio but did not get it. Hertz did not explain how things worked, lights, radio, media center, or wiper blades.
Cons: Prepaid in full but wasn’t loaned the vehicle because I didn’t bring the credit card.
Worst Rental Agency / Site. Go anywhere else
Pros: Nothing. This was horrible.
Cons: The representative. How they try to screw over by charging you for dings that are already on the car. I have rented about 100 times in the last 5 years, never had an experience even close to this one. Absolutely terrible.
Did not have the car I reserved. Had to go elsewhere.
Pros: I can't think of anything good to say about the experience. Even getting a refund was a small hassle. The whole experience was like a bad version of a Seinfeld episode.
Cons: I paid a premium for an upgraded SUV and they tried to give me something that was 50% smaller. The cars exterior and interior was filthy. It looked like the previous renter had been transporting their shedding pets as the seats were already stowed when the sales rep tried to talk me into taking it. Actually, he was quite apathetic about the whole situation and gave me a toll free number to call and cancel myself since I booked through Kayak.
Pros: Location and service
Good but promises were not kept
Pros: Very clean car good value
Cons: Promised Sirrus/XM radio but did not get it. Hertz did not explain how things worked, lights, radio, media center, or wiper blades.
Cons: Prepaid in full but wasn’t loaned the vehicle because I didn’t bring the credit card.
Worst Rental Agency / Site. Go anywhere else
Pros: Nothing. This was horrible.
Cons: The representative. How they try to screw over by charging you for dings that are already on the car. I have rented about 100 times in the last 5 years, never had an experience even close to this one. Absolutely terrible.
Did not have the car I reserved. Had to go elsewhere.
Pros: I can't think of anything good to say about the experience. Even getting a refund was a small hassle. The whole experience was like a bad version of a Seinfeld episode.
Cons: I paid a premium for an upgraded SUV and they tried to give me something that was 50% smaller. The cars exterior and interior was filthy. It looked like the previous renter had been transporting their shedding pets as the seats were already stowed when the sales rep tried to talk me into taking it. Actually, he was quite apathetic about the whole situation and gave me a toll free number to call and cancel myself since I booked through Kayak.
Pros: Nothing! The location is closed for a week at least! So I've lost my rental for a day
Cons: Avoid this place and this rental car company
Pros: Nothing.
Cons: It would have been nice to know that this place is out of business.
Cons: This company is out of business. I stood outside in 12 degree weather for 45 minutes.
All of the lights were on in the store. There was no signage or notices explaining the situation. The companies phone just looped on the the telephone promtor.
Cons: No one showed up for over an hour. Had to cancel, was late
This location was booked but not open so had to transfer to Warren.
Cons: When I arrived in Warren to pick the car up I was advised that per the insurance and per Executive Car Rentals they can't provide me with a car because they don't take the insurance the booking reserved for me and because I didn't have my own car insurance nor a major credit card. Also must I add the representative (manager) Alan was very rude and argumentative. So no, going foward I will not do business with them nor will I be referring to anyone.
Pros: Nothing! The location is closed for a week at least! So I've lost my rental for a day
Cons: Avoid this place and this rental car company
Pros: Nothing.
Cons: It would have been nice to know that this place is out of business.
Cons: This company is out of business. I stood outside in 12 degree weather for 45 minutes.
All of the lights were on in the store. There was no signage or notices explaining the situation. The companies phone just looped on the the telephone promtor.
Cons: No one showed up for over an hour. Had to cancel, was late
This location was booked but not open so had to transfer to Warren.
Cons: When I arrived in Warren to pick the car up I was advised that per the insurance and per Executive Car Rentals they can't provide me with a car because they don't take the insurance the booking reserved for me and because I didn't have my own car insurance nor a major credit card. Also must I add the representative (manager) Alan was very rude and argumentative. So no, going foward I will not do business with them nor will I be referring to anyone.
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Sterling Heights are Enterprise (8,5, 12802 reviews), Avis (7,6, 18894 reviews), and Budget (8,2, 4 reviews).
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