Guest reviews
Overall rating
7,0
Good
Based on 7 reviews
Cleanliness
6,8
Comfort
6,5
Pick-up/Drop-off
7,4
Value for money
7,1
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
2
1
0
0
2
-
10,0
Pros: Great people, flexibility, car comfortable
review from
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2,0
Worst company ever
Pros: Nothing
Cons: I rented a 12 person van and when I went to pick it up I was informed that they cancelled my reservation even though I received a confirmation email the day before. I had to rent a 8 person expedition that I had to put 10 people in for 4 hours. Also the car was extrely dirty and one of the seatbelts wasn't even attached. Will never use kayak or budget ever again. Thanks for a miserable experience.
review from
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2,0
Cons: No one was in the office when I picked up
review from
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8,0
Cons: Wait on check in
review from
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8,8
Pleasant Surprise
Pros: We were upgraded from a standard car to an SUV for free. That was awesome!
Cons: Nonthing
review from