Guest reviews
Overall rating
8,2
Excellent
Based on 81 reviews
Cleanliness
8,6
Comfort
8,5
Pick-up/Drop-off
7,9
Value for money
8,0
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
17
13
3
1
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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7,2
Pros: Pickup was not good since the desk closed at 4 and our flight arrived at 6:30. We were forced to spend a night in the only hotel that would take us due to the quarantine of outside visitors to Vermont. The hotel bent the rules to let us stay, otherwise we would not have had a place to stay to pick up the car next morning. I should note that all the other rental desks were open when we arrived.
Cons: The desk could have been staffed until the last arrival.
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2,0
Pros: I got to the counter and there was a sign there letting me know that nobody will be there till 3 PM in the afternoon, my rental was reserved for 1 PM
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10,0
Pros: I want to command the staff member at the Burlington Airport Budget rental agency, who waited for me to arrive from my late flight to complete my rental. I was the only passenger she was waiting for, I very much appreciate her kindness and very pleasant demeanor despite keeping her away from her family for me. I do not know her name, but that picked up my rental at around 10:30 PM on April 8, 2020 from Burlington, Vermont Airport.
Cons: Nothing.
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7,2
Cons: No vehicle was available for pickup. Had to come back next day.
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9,6
Pros: Rental process was quick and painless from a very friendly staff
Cons: The night before we returned the car we discovered that the windshield wiper fluid was empty, was not extremely necessary at this time but something to ensure is available in the future.
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2,0
Cons: There were no cars available. This is Kayak's fault, not Budget's. Don't let me make a reservation and have not allow me to get a refund without an hour call with Kayak. Budget couldn't refund me.
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6,4
Cons: $80/day is ridiculous
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10,0
Pros: Staff was helpful and upgraded me to an AWD vehicle after learning of my travel plans to NH and ME
Cons: I’m struggling to find my receipt? Where can I retrieve it from?
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6,0
Cons: Customer service was awful. We waited an hour for our car while the staff tried to pressure us into upgrading.
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4,4
I would of never settled with an unsafe car.
Pros: I liked that it was clean and great radio system for phone calls on the road or when you parked the car the app would show how close your car was parked when on Bluetooth. And the friendly customer service at the Burlington Airport.
Cons: I didn’t like the vehicle it wasn’t safe overall. It drove like a roller skate on ice in the wind and it pulled to the side horribly.
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10,0
Great employees in Burlington!
Pros: The staff were professional and extremely helpful in what was for me a stressful situation. The airlines got me to my destination 8 hours late and I was concerned about the availability of my rental. Thanks to two Budget agents, Admir and Omar, everything worked out and I was able to enjoy my vacation. The vehicle was as promised. The staff were also courteous and helpful at drop off.
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8,0
Pros: Great price for the type of car and the duration of the rental. The young man who helped me pickup the rental car was just really pleasant and tried very hard to make that transaction go as well as possible.
Cons: Pickup of the car took longer than anticipated due to a printer issue. I hope they replace that soon to benefit their customers and employees too!
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- Full-size car hires from Budget in South Burlington are around 19% cheaper than other car types, on average