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2.0
The service desk was awful. The rep at the counter was rude, openly annoyed, extremely unhelpful, and seemed to revel in charging us more when we needed to switch from an all electric to gas vehicle. No where in our reservation was it started that I was renting an all electric vehicle. When needing to extend the reservation, the customer service line was completely unhelpful and suggested the website. Overall horrendous experience, will not be renting from Budget Savannah anymore.Reviewed Dec 16 2025
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2.0
Budget did not render 24/7 shuttle services to airport terminal from rental car return to the terminal, costing me an unextpected $28 and wasting the 30 minutes I waited for a shuttle that never came. Had I known there would be no shuttle when I returned my car, I would not have done business with Budget that day.Reviewed Sept 5 2025
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2.0
Really bad stood in line for over an hour to get me carReviewed May 4 2025
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2.0
Budget did not honor my reservationReviewed Feb 26 2025
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4.0
Budget did not have car keys available when we checked in and we had to go with a minivan vs Chevy Suburban which we ordered months in advance. The Suburban was on the property, but keys were not at the front desk. We will use Hertz and or Enterprise in the future to be able to go to the car and miss the long wait and poor communication at the rental car desk (it was Avis managing Budget customers). We should be given a discount for minivan vs large SUV, but I do not have the time to deal with the poor customer service again.Reviewed Dec 2 2024
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2.0
I love giving places the benefit of the doubt. I had a two hour wait for my car bc y out guys messed up scheduling for your staff. The staff was great- this is a company problem. Lovely people at the desk- poor management by budget. If picking up a car takes longer than the flight then there’s a serious problem with your company. This is not the first time I’ve had this experience with you. However, I was willing to leave this alone and deal with the situation. Then I turned in my car and got a bill for 70 more for a 45 minute over charge. You guys were two hours late giving us cars and have the audacity to try to charge 70 for 45 minutes? Which I turned the car in within the time alotted and there was no one who suggested it wasn’t there on time. I’m not sure when they got it checked in after I left it. But it is there. Also it’s cleaner than when I got it. The main reason I’m not going to write you an official negative review is that you had an amazing customer service rep who fixed the problem on the phone. You are so lucky to have some great staff that keeps covering for your companies mistakes. The people deserve a raise for dealing with the lack of structure, billing issues, work force issues, and overall unconcern the company has for the time it wastes of its customers. Your staff is saving you.Reviewed Oct 29 2024
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10.0
Our counter representative (Marshella?) Was very friendly and helpful. She had good insights between the 2 vehicle options we had.Reviewed Oct 21 2024
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8.0
I was unaware that I could use my bank card to hold the vehicle, but required a credit card to purchase. My credit card was at home so it delayed my trip by almost an hour.Reviewed Sept 11 2024
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4.0
Car was fine from a comfort and reliability standpoint. It was not clean, there was trash in the vehicle and it smelled awful.Reviewed Aug 11 2024
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2.0
Like was huge. 1 person helping 20 people. Counter was dirty.Reviewed Jul 19 2024
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4.0
Car I reserved was not available and was offered an SUV for $15 a day more.Reviewed May 1 2024
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2.0
I reserved a car. I arrived and we were sent to a different counter where 60+ people were lined up. Bottom line, there were NO CARS AVAILABLE. Don’t take a reservation if you don’t have cars for people.Reviewed Apr 21 2024
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