Guest reviews
Overall rating
7,4
Good
Based on 4 179 reviews
Cleanliness
8,4
Comfort
7,9
Pickup/dropoff
8,0
Value for money
7,6
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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5,2
Pros: Staff was friendly
Cons: I was convinced to pay for insurance that Budget doesn't even honor. RIP off
review from
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9,2
Pros: Very friendly
Cons: Nothing
review from
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10,0
Excellent service. Friendly and efficient personnel.
Pros: I was worried about having to stand in a line to get the car which would make my 'day trip' impossible. The car was waiting for me and the girl at the counter couldn't have been nicer. Will definitely use Budget again!
review from
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8,0
Pros: Budget staff was very nice and helpful. Car was clean, drove well and had no mechanical issues.
Cons: The plastic headlight lenses had numerous cracks and were cloudy/glazed over so as to affect the brightness of the headlights. They were old and needed to be replaced.
review from
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2,0
Pros: Nothing. Terrible customer service, rude, and honestly shitty company and franchise owner was terrible as well
Cons: The company.
review from
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4,0
Pros: Pick up and drop off was quick
Cons: The car had 68,000 miles. The condition of the car reflected the mileage. I was told that I would receive a Chrysler 200 or similar. Instead I got a very beat up Toyota Corolla
review from
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4,0
Try to rent from somewhere else
Pros: The car was in good working order and we made it to all of our destinations and back in one piece.
Cons: Even though it was a work rental I had to put it on my personal credit card because Budget doesn't understand how Debit Cards work. They did let me switch cards at the end of the rental - but the hold on my credit card is still sitting there TWO weeks later. The car that I received (Ford Fusion) was not comparable to the vehicle that I had selected online (Dodge Charger). It was much smaller in the interior and made for not as pleasant of a ride. When I pointed this out at the counter the Budget employee did not care, made no attempts to resolve the situation and was just trying to rush me through to get me out of the door. I returned the car a day early and got NO money off of my rental. They charged me like I had kept it the full time. If you have to rent a car I would suggest looking somewhere else.
review from
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10,0
Pros: Smooth, easy process
review from
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9,2
Pros: Very friendly
Cons: Nothing
review from
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10,0
Excellent service. Friendly and efficient personnel.
Pros: I was worried about having to stand in a line to get the car which would make my 'day trip' impossible. The car was waiting for me and the girl at the counter couldn't have been nicer. Will definitely use Budget again!
review from
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10,0
Pros: Smooth, easy process
review from
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5,2
Pros: Staff was friendly
Cons: I was convinced to pay for insurance that Budget doesn't even honor. RIP off
review from
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2,0
Pros: Nothing. Terrible customer service, rude, and honestly shitty company and franchise owner was terrible as well
Cons: The company.
review from
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4,0
Pros: Pick up and drop off was quick
Cons: The car had 68,000 miles. The condition of the car reflected the mileage. I was told that I would receive a Chrysler 200 or similar. Instead I got a very beat up Toyota Corolla
review from
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4,0
Try to rent from somewhere else
Pros: The car was in good working order and we made it to all of our destinations and back in one piece.
Cons: Even though it was a work rental I had to put it on my personal credit card because Budget doesn't understand how Debit Cards work. They did let me switch cards at the end of the rental - but the hold on my credit card is still sitting there TWO weeks later. The car that I received (Ford Fusion) was not comparable to the vehicle that I had selected online (Dodge Charger). It was much smaller in the interior and made for not as pleasant of a ride. When I pointed this out at the counter the Budget employee did not care, made no attempts to resolve the situation and was just trying to rush me through to get me out of the door. I returned the car a day early and got NO money off of my rental. They charged me like I had kept it the full time. If you have to rent a car I would suggest looking somewhere else.
review from
Other suppliers in Lubbock scored
Where can I find Budget hire cars in Lubbock?
1606 East Regis Street, Budget car hire
Address
1606 East Regis StreetPhone
+1 806 763 6471FAQs about hiring a car from Budget in Lubbock
How many car hire locations does Budget have in Lubbock?
Budget has 1 car hire location in Lubbock. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Lubbock Airport (LBB)?
Yes
Does Budget offer shuttle or airport pick-up services from Lubbock Airport (LBB)?
Yes
