Cons: We had a wonderful experience with renting a car from budget.
Car not ready when come to pickup
Cons: Show up at 7 AM but the Van was not ready, had to wait for transfer from other location. What a joke.
Rented to someone else
Cons: Was unable to rent the car due to being unaware of 2 hour window to pick up car- the car was rented to someone else when I went to pick it up. I received a call the week prior to confirm the rental- I would have appreciated a heads up or a call to verify my rental before it was given to someone else. Customer should be made aware of this 2 hour rule at time of reservation!