I really liked the car it was very nice and very c
Pros: GAGA Kprazeon was very kind and helpful very nice guy.
Cons: They look like they could use some help very busy place.
Aug 16 2016
Pros: We took the car all over Nebraska and Colorado for a family vacation. The service at pick up was great! We did accept roadside assistance, and that was a good thing! We had a flat in the NE sandhills on the way home, and the vehicle was easily and quickly exchanged. Thanks Hertz!!!
Aug 17 2016
Could have been better
Pros: The car and daily rental price I got were fine. Dropoff was a piece of cake.
Cons: Somehow I reserved the car for a different Herz location than the one at the airport. I didn't think to check to make sure the address of the rental place was the same as the airport. They gave me the same daily price but their fees and taxes were higher so I ended up paying more than I had planned for. Checkout was very slow because apparently they have to run a credit check if you try and pay for the car with a debit card and that's what the two people in front of me did.
Aug 21 2017
Cons: The gas tank wasn't full, the window washer fluid was empty, they hadn't completely checked the car in before handing me the keys so I could leave. There was paint missing that I pointed out. Then after they come out to take pictures the rep hands me a customer satisfaction survey to complete an turn into him, about him!
Jun 11 2019
Pros: Greeted immediately
Cons: Didn’t have a car I could take (even though I booked a week in advance)
Jul 9 2019
Pros: Comfortable car to drive long distance.
Cons: Would be nice to have Sirius Radio available,
Jul 13 2018
Cons: The fact they slapped a $200 deposit on an insured car and would not take anything but credit card for it.
I know this is common practice with rental cars but it is absurd and inexcusable. A customer who pays for insurance shouldn't have to deal with an unannounced last minute addition to the cost.
Jul 7 2016
Pros: Convenience and ease of checking in and out.
Feb 25 2017
Cons: I think you should give written information about what to do when you bring back the car, when you pick up the car.
I had to leave the airport to get gas and take the car to a different location than where I picked up my car
Jun 21 2017
Pros: Easy pick-up and drop off, and the clerk even waived most of the under 25 fees. I did purchase the additional insurance since I was switching insurance companies at the time.
Put 1600 miles on the car, no issues, was clean - 10 / 10 - would recommend.
Pros: ease of picking up car. location. honest and sincere people working there. simple return after hours procedure
Aug 28 2017
tank not full
Cons: While the tank appeared full (just under F), it actually was far less than full. It took a tank to get to our destination and then it took less than 3/4 tank to return. So tank was not full at time of check in. Elevation did not play a roll, since trip out was actually at higher elevation then trip back.
Aug 30 2017
After I made the reservation my car wasn't available
Cons: They didn't have the auto available that I had reserved. It was a let down because I needed the car for transportation because mine was in the repair shop.
May 7 2018
Easy and convenient
Pros: Very easy, fast, & hassle-free when picking up. Staff members friendly and fast.
Cons: Slight price increase to drop off in different location. But this is standard I know. Was a small enough increase I still booked.
May 20 2018
Pros: Newer car
Cons: Smelled like someone had smoked in the car. Booked the car for 9:00am and did not get the car until 10:30.
Oct 11 2016
Pros: The car was nice and clean I loved,it,very cheap for as far I had to travel it was fantastic
Nov 13 2017
Quality As Well As Friendly Service
Pros: Everything was organized and ready to go and the vehicle was as promised.
Cons: I have nothing to say that was negative.
Jan 5 2017
Poor customer service
Cons: Not responsible and customer-friendly
Oct 30 2017
The Car was in excellent condition
Pros: I like the car because was clean, despite that it's not comfortable, but was reasonable for the amounts spend.
Cons: Was unable to rent the car due to being unaware of 2 hour window to pick up car- the car was rented to someone else when I went to pick it up. I received a call the week prior to confirm the rental- I would have appreciated a heads up or a call to verify my rental before it was given to someone else. Customer should be made aware of this 2 hour rule at time of reservation!
Mar 5 2018
Car not ready when come to pickup
Cons: Show up at 7 AM but the Van was not ready, had to wait for transfer from other location. What a joke.
May 8 2019
Cons: We had a wonderful experience with renting a car from budget.