Guest reviews
Overall rating
7,1
Good
Based on 15 reviews
Cleanliness
7,4
Comfort
7,7
Pick-up/Drop-off
6,8
Value for money
7,4
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
2
3
0
0
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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2,0
Cons: They grossly overbilled me compared to the price I secured on priceline/kayak
review from
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8,4
Long lines
Pros: Overall
Cons: 1- Long line to rent car 2- Car had a good amount of damage so we had to wait relatively long to get someone to come outside to inspect the car and document the damage.
review from
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7,6
Told I needed stuff I didn't need
Pros: Car was five stars
Cons: Lady at Budget in Bend promptly told me that the gps in the car would be disabled. Because of that I opted to rent one. The gps in the car worked just fine so I payed for something that I didn't need
review from
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6,8
Cons: See my prior written statement. My final bill was double than what I was quoted and no explanation as to why. I didn't get a printed receipt just a transaction on my credit card. I travel frequently and rent cars frequently and now I will be hesitant on booking with Budget knowing that the cost is almost double than what you are quoted.
review from
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8,8
Pros: Nice car. Easy to pick up.
Cons: Car smelled like smoke
review from
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2,0
Cons: Over charged my card by $26.00 for a one day rental
review from
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8,0
Pros: price, people at pickup site were friendly and helpful
Cons: Drop off there was a lack of direction to area that private vehicles could wait for those dropping off rental cars.
review from