Holiday Inn Brussels Airport

Easy shuttle bus

A bit too noisy room

It’s fantastic and organised

Customer care and the location

I didn't like the self check in area. I had issues with it and was unable to check in. Manuel check in was unmanned for 15 min while the 'host' had her meal break. I don't see this as a fault of the staff member as she is entitled to a meal, it just shows lack of organisational skills of the management. Anyway en she returned there were a line of around 7 rooms waiting to check in. After that check in was smooth and keys given. Room was decent enough. It's showing age but bed was comfortable and clean. The smart tv was great for mirroring Netflix from my own divice. There is nothing in the local area and uber eats is limited so I ate at the restaurant. Service was good and the two gentlemen working did so speed and skill. While it was expensive, the food was great. The highlight for me was breakfast, well laid out. Plenty of options, it's worth a visit.! A major minor point is the shuttle service. It runs from 4am until 10.30am and then there is no service again until 6.30pm. I find this very frustrating and silly. For a major chain hotel, in a major city it's almost laughable. I honestly thought it was a joke. I got off my flight and was told the next shuttle was 75 minute away.! Madge sure you book transport around the hotels shuttle service to save €12 in an uber.!