Boracay resorts

Pros: Staff, Facilities, Rooms, Views, Food, Transport, Privacy, all amazing. Everything was better than we could have expected and I'd recommend anyone to visit!

Cons: It's so good that it's sad to leave

Pros: Breakfast was amazing, great service, friendly staff. Top of the line.

Pros: The pool, beach, and design of the resort is wonderful. We were booked in to the suite which had a great jacuzzi, butler service, and complimentary drinks. The staff were welcoming and the shuttle boat service to the resort is quick and stress-free. The buffet breakfast was fantastic. Overall we loved our stay.

Cons: Food was too expensive. The entertainment zone and scheduled event was underwhelming, yet was a perk we didn't realise existed until we stayed at the resort.

Pros: Check-in at the room instead of reception

Pros: + fantastic property, gardens, & location, great private beach and pools + amazing breakfast buffet + very friendly and helpful staff (sometimes a bit overbearing and “too present”, eg ask 3x during lunch "how is your meal?") + free speed boat transfer (with friendly/fun greeting) from airport, free shuttle to town

Cons: - loud wedding live-music at night mixing with beach, restaurant and bar music (3x music cacophony). - no extra electricity plugs near bed to charge phone while reading/browsing at night (dual plugs or USB at bedside table would be good). - slow internet in pool area during peak hours. - many families with small screaming children at the pool and buffet; designated separate childrens’ areas (or adult-only areas) would be good. - many videocameras everywhere in the hotel, elevators, pool area (privacy?). - cupboard doors in room don't close well, leaving automatic light inside switched on at night - massages really expensive (more expensive than London!) - pretty mediocre (bad?) and overpriced food in all restaurants (except "Rima" treetop restaurant, where quality is high, in line with prices). Low lunch/dinner food quality the biggest drawback of the property (

Pros: Everything, 5 star service, facilities, location, the staff, the whole experience. First class!

Cons: Nothing.

Pros: The resort is absolutely stunning! The staff were very friendly and welcoming. You have a wide selections of restaurants to choose from. The buffet breakfast was probably one of the best I've ever had. Overall, we really enjoyed our stay at this resort and we will definitely come back again.

Pros: Everything about our trip was perfect! We had an easy check in and check out process, all the staff are very friendly and helpful. We stayed at the Premier Seaview room and the view was amazing! We slept like babies as we listened to the waves crashing in the shore at night. We mostly stayed by the pool side and they had awesome poolside drinks and food. We also had a fun time by the entertainment center - played by the basketball arcade and the table tennis area. The breakfast buffet had lots of options and was really good. They also had convenient shuttle schedule that allows us to go to the main island and back to Shang. Lastly, we had amazing two nights of dinner at Sirena seafood restaurant and at Rima. During our checkout they even packed breakfast for us, which we were able to eat during our flight.

Cons: None! We were well taken cared of.

Pros: amazing hotek! perfect pools, beach and breakfest

Pros: Everything at the hotel was exceptional and the staff were beyond polite friendly and professional. Special mention to Ernest who was so helpful especially when I wasnt very well one day.

Pros: The staff were genuinely caring and thoughtful. They cared about you and nothing was too difficult. Especially the head butler, Jigs. He is amazing!

Pros: Staff was very friendly and attentive, and always had a big smile on their faces and had a pleasant greeting whenever we walked by. We are family with 2 young boys, (2 and5), this was perfect location for us. Beach was beautiful and not crowded in this area. Property was very nice, highly recommend.

Pros: Love the smiles on the faces of their employees. Impeccable service and guaranteed to give you a relaxing stay.

Pros: The customer service at this hotel was top notch! Would stay here over and over again!

Cons: Pillows weren’t that comfortable

Pros: Fantastic hotel for families with small children. I love the giant teddy bear that welcomed us to our room. And how they left goodie bags on the doors on the eve of Halloween! I’ve heard many good things about this hotel, and all my expectations were met

Pros: The comfort and Mr. Melwin the room manager. Mr. Melwin went far and beyond I would normally expect in customer service and was the lead person making sure that we had a wonderful stay. Mr Melwin showed lots of commitment and extraordinary good sense of service understanding while check-in staffs knew nothing of these sorts! The holidays was saved by moving us to the pool room. My thanks and congratulations to Mr Melwin too. By the way the property is no doubt the best Boracay. Other guests might not like the location but to me it’s peace and quiet which is what I like.

Cons: We arrived with may be 15-20 people at the same time. We were the first to be welcome in and seated and we were the last to assigned and escorted to the room! In between we were made to wait while 3 staffs were checking in other guests. Am I not important? Why making me wait? We were made to sit down more than 20 minutes before checked in and escorted to the room. This is very unacceptable and action must be taken by hotel. Is it not first come first serve. Don’t the staffs know how to organize a queue.

Pros: The transport to and from airport efficient

Cons: There was a rat nibbling the ceiling constantly making noise. NO service water ( FREE ). Gym equipment is close to expiry.Too many Korea ( noisy ). Public space in this hotel not respected much by guest. Noise and picture taking everywhere. We came to this hotel to relax but the noise of bulk guest is everywhere. Maybe better if the area near the falls , prohibits too much noise and mindful to take photo.

Pros: The pillows are very comfortable and the staffs are very friendly.

Cons: We had a problem with mosquito bites, I noticed that the screen to prevent mosquitoes from entering are were not that wide to cover the whole balcony area. Otherwise, it was great staying in the place just some problem with mosquitoes.

Pros: Service was awesome. We ordered transfer. And starting from meeting us in airport and to the end all our problems were solved very quickly. Staff are very friendly and helpful. Area of hotel is very green and has a few pools and there is direct access to the beach front. And special person helps you in finding place on the beach. Breakfast was very various there were a lot of different dishes. Rooms also are spacious and there are all you need. They even have place for drying swim suits. Although it is very big hotel and there are a lot of people you don't feel it. You always can find vacant deck chair. It was excellent time here.

Cons: Wi-fi could be better and improved. And breakfast coffee was not tasty.

Pros: Bar staff were great and in restaurant.

Cons: Reception could maybe smile a bit more

Pros: Location, facilities are good. Breakfast is nice with plenty of foods. 3 mins to access front beach

Cons: I was enjoy and had good experience in entire time stayed in resort however in the very last minute when I checked out, the receptionist’s name Novie was mean to me and let me down. She asked me again and again “where is your towel card?” and raised her voice with me and that was very early morning when we rushed to the airport. My cousin said “we claimed 3 towels and it’s inside the room, the one left i’ve gave to you”. She immediately called to the staff who checked the room to check if there are 3 towels and it is. It’s ok if she just asked me in a nice and respectful way so will just tell her and my trip would be perfect. Anyway she said goodbye to us. Maybe she felt repentant. All the rest staffs we’ve met are friendly and hospitable

Pros: Electricity is always on and off Our water heater is not working And we have to take water outside the room and look for water dispenser

Cons: We have to pitch water outside the room we have to call room service on what to do ? Use reusable bottled water instead of asking your guests to pitch water and look for water dispenser. Make sure all water heater is working in all rooms so guests can have tea/coffee in the room.

Pros: Great view and ambiance!

Cons: Some areas are full of mosquito

Pros: The location and the pool

Cons: The room was full of ants

Pros: Super clean Pool All staff who pass u any time will say hello madam even 100 times a day :)

Cons: So picture on booking looks amazing and distance from white beach and station two is also 15min by moto but . This resort its huge and its means u have to use hotel free car being transfer from room to pool to pool or beach its can take up to 20min waiting seconds something even more as u won't fit it - spoken to 4 people in hotel American San Francisco Canada and European all same opinion as me. Transport inside is horrible. Second location- windy windy . Empty beach yees but because of winde huge waves and forget about white sand as in station two or white beach and get ready for SANDFLIES !!! I get bitten my Canadian friends too other too. On picture its seems one of the pool like party - its empty i stayd two nights and empty. Expect 80% of guests from Philippines China or Korean not problem at all! Lovely people but don't forget they live differently then Europeans. Locations of hotel is really bad.. Boracay is sunny but this place is on other side and its dark windy and cold bit u can take bike for 120pesos or free shuttle and go to white beach. But again free shuttle limited time. I didn't have towel in my room asked 4 times then hurrey get 6 of them and 2 apple and orange as apology. With towel same problem had my next door ..

Pros: We loved our stay here, 100% recommend! The staff we’re beyond amazing and every single one of them were always so friendly. The resort was huge and with 6 pools no where was really busy. The restaurants we visited were good and loved the food but little options for vegetarians. Breakfast was a big buffet definitely good value for money. Shuttles all day everyday around the hotel or a short walk. Room was really spacious and clean, cleaners were so thorough with the room unlike other places, one even kindly folded up our cables!

Cons: Only down side was we booked the transport back to the airport, once leaving the ferry we’re approached by a man (not in fairways uniform) but telling us we needed to tip the guys on ferry, after we’d already paid quite a bit for the transport itself and it was a 5 minute boat ride little frustrating.

Pros: The hotel size, the kindness of the staff, the private beach, the rooms.

Cons: Commuting with shuttles in between location quickly becomes annoying, I was in the middle of work building starting at 9am by drilling, the food quality was average and the bar located in Monterey was playing music way too loud to be able to have a conversation.

Pros: The place is very quiet and very friendly staff...

Cons: Nothing so far...

Pros: Superb service.The facilties and amenities exceeds beyond expectations. Thanks to the following stuff who rendered excellent customer service: John Rey, Anabel, Leo, Cristel, Julhet, Johnly, Gen, Genensis(bartender), Chefs Simplicio,Apo, Ervin, Arnold, Ronel and Jf.

Pros: Overall. Its a good experience and I enjoyed it alot. There is alot of activities to do, fair price as usual it's tourist. Very polite and friendly staff. Has plenty of swimming pools to choose. And has own private beach property. I must say paradise cove is my favourite so far! As it's a massive resort they have free shuttle to go anywhere you like in the area. Good place to walk and to run, good view. I love the breakfast everyday has different menus. Good location not far from Boracay Island. Easy access to shopping mall literally 5mins walk. Comfortable bed and love the pillows. Clean and tidy villa. I love how they have bars near the swimming pool which mean you can have cocktails whilst you on the pool. And just relax and enjoy the view. Definitely recommended, and will coming back for sure.

Cons: Just a few I didn't like, I have been emailing the resort but no response apparently they haven't receive the email. Slow process regarding to reschedule our reservations. Need a little updated with the room.. It's a little bit too dark. Could be the lightening.

Pros: Can't tell enough.

Cons: Transport was not good. Commercialized service. Not organized.

Pros: location on beach is nice. umbrellas on beach and towels are nice. Temperpedic style mattress

Cons: Staff is not genuinely friendly and kind of smug. I had a leak in my bathroom over the toilet. Asked to move rooms, they fixed leak for a few hours then it started again but would not move me. The wifi is not free but should be for the high price. Not the best experience for me. Better options around for less.

Pros: I loved the location. Central to everything. Food was okay, but could be better.

Cons: There's really something wrong about the way the staff handled people generally. I could easily compare with other Boracay hotels I have tried. THEY NEED A REVAMP of their staff, and a serious re-training. It was more like dealing with a government office than a hotel. Also: you don't do renovations when there are guests, and expect that guests would be irate when they're all after some peace and quiet and all they hear all morning is the constant hammering and drilling. I was moved from one room to another, but it had to take me being so mad on their phone before things could be decided on. Decisions made must be firm, swift and with the guest's ultimate comfort in mind—a lesson I'd like to tell the manager.

Pros: Location, restaurants. Buffets at sea breeze were high class. Good choices of food. Cooked well.

Cons: The doorman was rude. Refused to help whe seeking transport to the jetty. Also the security deposit...we need to know upfront

Pros: Nothing impress me and the attitude of the check in staff completely KILLED ME OFF

Cons: STAFFS ATTITUDE Room are old and jaded. Mattress is soft and old

Pros: The location was excellent. Breakfast buffet was great and looked forward to it in the mornings. Staff were super friendly and kind! Great amenities! I would suggest splurging on one of the spa treatments.

Cons: Some ants in the room- but not a huge issue!

Pros: Both pool areas are pretty and relaxing. Loved that you could get a new towel for the pool and the beach. Very friendly and helpful staff.

Pros: Room was very clean (room 331). No ants, spiders, or other bugs mentioned in some of the other reviews. Beds were comfortable, shower had great water pressure, AC worked well. Easy to obtain extra bottles of water (free of charge) for the mini fridge in the room. The pool was a great place to read and relax while having a snack and drink from the bar. Customer service was great, we did not have any bad experiences. The front desk helped us get a trike to ride out to Spider House to watch the sunset, and they also helped us with our spa bookings and with booking a sunset sail. The breakfast buffet was just what you would expect at a big resort hotel - nothing fancy, but had lots of options so it was easy to find something to eat. The ala cart breakfast restaurant was quieter if that's something that is important to you. Transferring from the airport was a breeze. Was very easy to find the Hennan representative at the arrival gate.

Cons: The food we ordered at Mesa was not very good - may have just been what we ordered. The jacuzzi at the spa was too hot to enjoy, but the Kai Spa at the hotel was otherwise very lovely.

Pros: The location of this hotel, beachfront and in the thick of things, was what made me select this (I had passed by it on previous Boracay visits). I was not disappointed. There are a couple of good restaurants and a happening bar in the property. The staff is welcoming and efficient. It's a big property, so there are many guests, but I never felt crowded in any one area of it. I will certainly go back to this hotel.

Pros: proximity to the ocean, onsite dining options

Cons: room was clean but we had multiple issues during the stay, including backed-up drained and broken a/c

Pros: Staff service was excellent ,breakfast,pool beach ,towel security ,housekeeping,every evening live performance,very safe transportation

Cons: The furniture of room were too old

Pros: The view from the room was stunning. The bed was super comfy. The beach was great and was not overcrowded. The restaurant had awesome food (albeit a bit overpriced). Large swimming pool. The staff was great. Bartender Jason was super. Air conditioner in room worked well. Not too far to walk to D'Mall by beach, and you pass by Willy's Rock on the way. City Mall is only a short ride away.

Cons: There was some paint peeling from the wall in the bathroom. Our key stopped working at one point and had to be redone.

Cons: There was construction happening at the restaurant for the length of time we were at the hotel. Some of the worker got in are way and almost hit us with some of the construction material. It was hard to enjoy the pool and beach with all the noise

Pros: The location of the hotel is perfect for good vacation you can walk to Station 2 where are most restaurants or lunch and dinner at the restaurant of the hotel. There are variety of sea food, Philippines food and pizzas. The stuff is polite, friendly and helpful. Even when there was a typhoon, the stuff was prepared and helped to all the guests. The transfer from and to the airport was organized perfect.

Cons: I don't know what type of insects bite me in our room, but I made an allergic reaction. Actually me and my husband spent our 21 wedding anniversary at the restaurant of the hotel with our friends. Though we reserved a table for 11 people for our special occasion and in the restaurant knew about it, they didn't make nothing special for us. It was just like normal dinner.

Pros: There is still quite a bit of construction in the surrounding area and some in the hotel but it didn’t really get in our way at all. The builders are very considerate and ensure they do not impact you or make too much noise. I’m sure this will all be finished soon. The hotel apologised for this on arrival and upgraded our room to a family room free of charge which was amazing! The food was lovely and hotel beautiful. The beach is perfect and would definitely recommend. The staff very friendly and very helpful. Even helped us to call the local bar to see if our go pro had been left there. Hotel restaurant a little expensive but nice food. Station 1 is the nicest but station 2 is only a walk along the beach to all the bars. Go and do the helicopter ride! Amazing!!

Cons: The uneven roads in the surrounding area. Not many sun beds around the pool. Better to sunbath on the beach.

Pros: Location on the beautiful beach

Cons: So much construction underway, noisy rooms and outdated.

Pros: Top location, friendly staff & huge rooms