Western House Hotel

The room was a good size. The bed was comfortable.

We had a meal in the restaurant on the evening of our stay. My wife ordered the chicken caeser salad and noticed that the chicken was undercooked and pink. Obviously, she didn't eat it and told the waiter that it was undercooked. The waiter apologised and said he would make the chef aware. My wife was not offered a replacement meal. When checking out in the morning, the meal including the caeser salad had been added to our room bill. I queried this and explained that my wife hadn't been able to eat her meal the previous evening and requested that this dish be deducted from the bill. The receptionist told me he would need to have someone else authorise that and as nobody was available at that time I would have to pay the entire bill at the time and somebody would call me later that day to discuss a refund. One week later and I still haven't received a call from the hotel.