Guest reviews
Overall rating
7,6
Good
Based on 2 278 reviews
Cleanliness
7,6
Comfort
8,0
Pickup/dropoff
7,1
Value for money
7,4
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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7,6
Pros: Once we got to the rental center everything went well
Cons: The line for the shuttle from the airport to the rental center was crazy long, probably 60-70 people? It was a disaster. We Ubered to the rental center.
review from
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3,2
Pros: Reasonable price
Cons: Car in poor condition and not user friendly to change drop off time.
review from
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10,0
Pros: Quick and Friendly
review from
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3,6
Lacey in Kahului was great, but national reservations did NOT Try Hard
Pros: Initial rental agent (Lacey) gave excellent customer service.
Cons: When I tried to extend the rental, national reservations agent quoted me 4X the going rate.
review from
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8,0
Cons: The insurance options are far too expensive and should be quoted upon booking
review from
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7,2
some good some bad
Pros: drop off was very fast and smooth, person who helped me was very friendly
Cons: pick up was very slow. waited in line to get on shuttle for very long time, then waited in line at facility for very long time. only 3 people working the counter. car was dirty especially windows and mirrors, I had to clean them off to see properly. also driver side frnt tire was low, had to add air.
review from
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4,8
Sketchy
Pros: Car was available
Cons: The guy that checked us in changed stuff around and was trying to charge us more than what we were quoted, then said that the would cut us a deal and give it to us for the price quoted with taxes and fees, for 3 days. Which is really not a deal since that's what we were quoted. But when we checked out, taxes and fees were not included in the price and we ended up paying more in the end. But we couldn't bother arguing the price, because we didn't want to miss our flight.
review from
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2,4
Wont ever do again
Pros: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car
review from
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9,6
Cons: Took a long time to get the car
review from
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6,8
Long waits
Pros: Car was great. Customer service reps were very freindly
Cons: Took 45 minutes to get to Avis rental office from airport even though it was a 5 minute drive. Long line at airport Then took another 45 min to get to counter Then waited for car in lot for 30 minutes
review from
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8,0
Satisfied but room for improvements
Pros: Friendly staff and great inventory of newer vechicles. Drop off and shuttle to airport was quick and easy. Clean vehicle interior. Vehicle ran well and performed to expectation.
Cons: Check in took 60-90 minutes waiting in line which is too long of a wait for my patience. We rented a beautiful low mileage Ford Mustang convertible. Vehicle could have used a car wash. Most of the vehicles in the lot appeared to be in need of a rinse down.
review from
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6,4
Pros: Super friendly staff!
Cons: The car was filthy on the inside
review from
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7,6
Pros: Once we got to the rental center everything went well
Cons: The line for the shuttle from the airport to the rental center was crazy long, probably 60-70 people? It was a disaster. We Ubered to the rental center.
review from
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8,0
Cons: The insurance options are far too expensive and should be quoted upon booking
review from
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7,2
some good some bad
Pros: drop off was very fast and smooth, person who helped me was very friendly
Cons: pick up was very slow. waited in line to get on shuttle for very long time, then waited in line at facility for very long time. only 3 people working the counter. car was dirty especially windows and mirrors, I had to clean them off to see properly. also driver side frnt tire was low, had to add air.
review from
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6,8
Long waits
Pros: Car was great. Customer service reps were very freindly
Cons: Took 45 minutes to get to Avis rental office from airport even though it was a 5 minute drive. Long line at airport Then took another 45 min to get to counter Then waited for car in lot for 30 minutes
review from
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8,0
Satisfied but room for improvements
Pros: Friendly staff and great inventory of newer vechicles. Drop off and shuttle to airport was quick and easy. Clean vehicle interior. Vehicle ran well and performed to expectation.
Cons: Check in took 60-90 minutes waiting in line which is too long of a wait for my patience. We rented a beautiful low mileage Ford Mustang convertible. Vehicle could have used a car wash. Most of the vehicles in the lot appeared to be in need of a rinse down.
review from
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3,2
Pros: Reasonable price
Cons: Car in poor condition and not user friendly to change drop off time.
review from
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3,6
Lacey in Kahului was great, but national reservations did NOT Try Hard
Pros: Initial rental agent (Lacey) gave excellent customer service.
Cons: When I tried to extend the rental, national reservations agent quoted me 4X the going rate.
review from
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4,8
Sketchy
Pros: Car was available
Cons: The guy that checked us in changed stuff around and was trying to charge us more than what we were quoted, then said that the would cut us a deal and give it to us for the price quoted with taxes and fees, for 3 days. Which is really not a deal since that's what we were quoted. But when we checked out, taxes and fees were not included in the price and we ended up paying more in the end. But we couldn't bother arguing the price, because we didn't want to miss our flight.
review from
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2,4
Wont ever do again
Pros: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car
review from
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6,4
Pros: Super friendly staff!
Cons: The car was filthy on the inside
review from
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Where can I find Avis hire cars in Kahului?
101 Airport Access Road, Avis car hire
Address
101 Airport Access RoadPhone
+1 808 871 7575FAQs about hiring a car from Avis in Kahului
What is the most popular car hire from Avis in Kahului?
Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Avis in Kahului.
How many car hire locations does Avis have in Kahului?
Avis has 1 car hire location in Kahului. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Kahului Airport (OGG)?
Yes
Does Avis offer shuttle or airport pick-up services from Kahului Airport (OGG)?
Yes
