Guest reviews
Overall rating
6,9
Good
Based on 18 reviews
Cleanliness
7,5
Comfort
7,2
Pick-up/Drop-off
6,7
Value for money
6,8
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
5
1
0
4
3
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3,2
Pros: Pick up NOT at airport, it was in town, 20-30 min away after 25 minute shuttle wait. Total pick-up time close to 90 minutes.
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4,0
Cons: There was not a Avis shuttle to take us back to airport. Almost missed flight.
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4,0
Pros: Staff was great. Pickup was perfect.
Cons: Rented I day for 65, tried to extend 1 more day and they tried to.charge me over 300. I just returned and didnt extend.
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10,0
Pros: Shuttle was easy. Car pick up in town
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10,0
Pros: pickup transfer(s) effective albeit off airport great value for fullsize
Cons: onsite airport facility
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8,0
Pros: Car was ready and cleaned. friendly and helpful staff
Cons: we found out that there was no Navigation system in the car. was not proposed to us. Had to ask after checking inside the vehicle.
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9,2
Cons: It was unclear how far away the rental facility was, it just said “offsite” rather than “20 minute shuttle ride”. Everything else was great, super nice employees and didn’t have to wait long for a shuttle either direction.
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10,0
Cons: I would have appreciated being told there was a 10$ change fee to extend the reservation up front.
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3,6
Pros: The actual car was clean and as expected
Cons: The location is not at the airport as advertised and is over 20 minutes from the airport. The staff was rude and unprofessional. Would not recommend to anyone.
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2,0
Beware Avis in Jackson, WY: they have no facility at the airport
Pros: Nothing
Cons: We picked up our rental car at the SLC airport with arrangements to drop it off at the Jackson WY airport a week later. At no time were we told that Avis does NOT have a facility at the Jackson airport. Turns out you have to drop the car at a warehouse-like location 30 minutes from the airport and then wait for a shuttle. If you didn't know that ahead of time, you would surely miss your early morning flight! Luckily for us, we checked into where the rental car drop off was well ahead of time. We would have been in big trouble if we hadn't scoped it out ahead of time because NO ONE TOLD US THE RENTAL RETURN WAS 30 MINUTES AWAY FROM THE AIRPORT.
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2,0
Cons: Dropoff a nightmare! No one could tell us where it was. We wasted a lot of time finding out for ourselves.
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2,0
Cons: Awful customer service, blatantly rude
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