Guest reviews
Overall rating
8,9
Excellent
Based on 10 reviews
Cleanliness
8,8
Comfort
9,0
Pick-up/Drop-off
9,0
Value for money
8,8
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
5
0
0
0
1
-
10,0
Pros: Easy and friendly
review from
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10,0
Pros: Friendly people, and helpful
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10,0
Pros: how the car was ready when I got there fast and good service
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10,0
Perfect rental
Pros: I loved everything about our rental except that the previous renter may have been a smoker that the interior smelled of cigarettes. When I vacuumed the car before returning, I even found a marlboro. Other than that, the car ran perfectly for our trip to Tahoe and saved so much gas that we didn't have to pump once except to refill for the return to Avis. There were absolutely no problems and would rent from here again.
Cons: The cigarette smell of the interior.
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10,0
Pros: Car was great strong and reliable
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2,0
No car
Cons: The agent called to tell me they wouldn't have the mini van we reserved online. She told me she hadn't seen a van in 3 weeks and there was another reservation that would trump mine. I had to make a reservation with another company that cost me $100 more. Then Avis called the next day to say that they did have a van, but it wouldn't be there in time for my reservation. I don't understand why there seems to be no communication between the website and the actual company, or why there is no communication between the employees at Avis. I'm very unhappy that I had to pay so much more money because the reservation was not honored.
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