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3 locations in Fairfield
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Reviews
9,2 Wonderful
Oct 2018
Pros:
Location and great customer serviceCons:
Na9,6 Wonderful
Oct 2018
Pros:
Enterprise picked me up and dropped me off which was so helpful! The staff were very friendly too.10,0 Wonderful
Oct 2018
Pros:
I have been in Napa Valley for 6 months and have rented cars from Enterprise 6 different occasions. Sami was always pleasant and professional. That is a very busy car rental office and every time I was there it was busy and Sami and her Staff where always happy and eager to accommodate. YOU can always tell when a location has a good leader by the way the Staff treats their guests and their attitude. I have told all the associates and concierge to use and refer Enterprise Rent a Car on Soscol Road in Napa Valley. Love and will miss you Sami!!! Mary Beth Gualtieri10,0 Wonderful
Oct 2018
Cons:
When offering driver protection, you think you are buying it from enterprise. But you are actually buying it on kayaks website separate from the rental car purchase. This is misleading because you think you are buying it from Enterprise when you are not. This is misleading at best and deceptive at worst. The CFPB should examine this practice. Note, this is not enterprise’s fault, this is kayaks poor customer experience.2,0 Poor
Jul 2018
Cons:
you recommended entrerprise. I took a $44 uber to get there to rent a car (I thought they picked you up? then they told me I needed a local credit card and local address, even though I had a valid debit card with a lot of money on it, and although I offered cash, I spend $43 dollars getting back home. Great job enterprise and kayak. can't wait to post to my 5000 Facebook friends about you both. tim@timsmithe.com9,2 Wonderful
Jun 2018
Pros:
I like that they are friendly helpful and very patient with the customers. Also if they don’t have what your looking for they upgrade you for free.Cons:
The only thing I was not to happy about was the nice upgrade they gave us was not so clean. There was sand from the last users inside all over. However the reason for our upgrade was because our car needed to be cleaned.2 locations in Fairfield
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10,0 Wonderful
Aug 2019
Pros:
Easy and friendly10,0 Wonderful
Feb 2018
Pros:
Friendly people, and helpful10,0 Wonderful
May 2017
Pros:
how the car was ready when I got there fast and good service10,0 Wonderful
Feb 2017
Pros:
I loved everything about our rental except that the previous renter may have been a smoker that the interior smelled of cigarettes. When I vacuumed the car before returning, I even found a marlboro. Other than that, the car ran perfectly for our trip to Tahoe and saved so much gas that we didn't have to pump once except to refill for the return to Avis. There were absolutely no problems and would rent from here again.Cons:
The cigarette smell of the interior.10,0 Wonderful
Oct 2016
Pros:
Car was great strong and reliable2,0 Poor
Mar 2016
Cons:
The agent called to tell me they wouldn't have the mini van we reserved online. She told me she hadn't seen a van in 3 weeks and there was another reservation that would trump mine. I had to make a reservation with another company that cost me $100 more. Then Avis called the next day to say that they did have a van, but it wouldn't be there in time for my reservation. I don't understand why there seems to be no communication between the website and the actual company, or why there is no communication between the employees at Avis. I'm very unhappy that I had to pay so much more money because the reservation was not honored.One location in Fairfield
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10,0 Wonderful
Feb 2016
Pros:
Great service, Car was very good price ...2,0 Poor
Jun 2022
2 locations in Fairfield
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Reviews
8,0 Very Good
May 2021
Pros:
Pick up and drop off by personnel were excellent!Cons:
Nothing2,0 Poor
Jul 2020
Pros:
No. They dud not have a car available and sad I had to reserve 48 hours in advance. Never again.Cons:
Everything. Horrible customer service.10,0 Wonderful
Aug 2019
Pros:
Pick-up and drop off was very fast. Staff was friendly10,0 Wonderful
Mar 2019
Pros:
The lady that helped us made us feel welcomed. When we arrived, she was helping another customer, however made the time to look up and greet us.Cons:
Hire more folks like the lady that helped us2,0 Poor
Dec 2018
Cons:
Now I have to waste my time trying to fix being overcharged and there are no human beings with access to information as to why I was overcharged, Only robots and terrible call waiting music. Next time please just punch me in the face and/or kick me in the groin.10,0 Wonderful
Nov 2018
Pros:
Hertz staff Al was amazing!! Professional! Courteous! Here in Fairfield office. Car was great!! Very happy with the service!!Cons:
Cannot think of any!! I was given a great service.One location in Fairfield
One location in Fairfield
Most popular car type | Mini |
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