Guest reviews
Overall rating
7,3
Good
Based on 14 reviews
Cleanliness
7,8
Comfort
7,8
Pick-up/Drop-off
7,0
Value for money
7,1
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
5
2
2
0
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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10,0
Pros: Yes, dry nice
Cons: Checking out the car with me when I picked it up
review from
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8,0
Pros: The staff was very friendly and I loved that they did the inspection with you. They were also very accommodating with the mix up in the price given.
Cons: My confirmation said I would be paying $18.70 including estimated taxes and fees. I called ahead to ask some questions and was informed the rental showed as $38. The staff was able to accommodate my booked rate. Not sure why there was a price discrepancy.
review from
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10,0
Pros: The car very nice ride
review from
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2,0
Cons: It was not clear when I made the reservation on Kayak that I would be charged extra for mileage. Mileage would have added another $150 to my reservation, so I cancelled my rental at the last minute. I also had to cancel my trip entirely due to the added expense. It was disappointing and stressful. I wish the pricing was clearer. I'm not a fan of the car rental business model and usually try to avoid them.
review from
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7,6
Cons: Long-ish wait for service despite just one customer ahead of me. Not sure what was going on with that customer
review from
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5,6
Pros: The price
Cons: That you fooled me into believing I was getting a good price, when in fact you rented me a car w/o free miles included. Who does rent a car w/o at least a certain number of miles paid. So, what looked like a good price ended up to be a scam. I got the car directly from Avis for even less money than you pretended it would cost. Shame on on you for trying to scam people. Never again Kayak.
review from
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9,2
Cons: car smelled a little like a smoker car. supposed to be n/s.
review from
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5,6
Pros: Car and drop off
Cons: Desk was closed when I arrived to pick up. Delayed one day to the next morning
review from
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10,0
Excellent personalized service
Pros: Great customer care!
review from
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9,2
Pick up/ Drop off could use some help
Pros: The van was awesome, but we were a bit confused on where and how to pick up and drop off the vehicle. Otherwise it was great!
review from
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