|"The staff here are amazing!"||(in 163 reviews)|
|"Definitely a great experience!"||(in 7 reviews)|
|"Clean and very nice hotel!"||(in 69 reviews)|
|"outdated / horrible customer service /."||(in 10 reviews)|
|"No refrigerator in my room!"||(in 11 reviews)|
|"Rooms are dirty and beds are uncomfortable."||(in 5 reviews)|
|friendly staff||in 370 reviews|
|room was clean||in 311 reviews|
|nice hotel||in 205 reviews|
|great location||in 198 reviews|
|hotel staff||in 190 reviews|
|parking is expensive||in 169 reviews|
|shuttle service||in 167 reviews|
|front desk||in 157 reviews|
|great view||in 105 reviews|
|pool was closed||in 66 reviews|
|close to the airport||in 49 reviews|
|great price||in 48 reviews|
|metro station||in 46 reviews|
|bad experience||in 30 reviews|
|bed was comfortable||in 24 reviews|
|customer service||in 24 reviews|
|fridge in room||in 21 reviews|
|sheraton||in 18 reviews|
|key cards||in 15 reviews|
|pentagon city||in 13 reviews|
|spacious rooms||in 9 reviews|
|beds were uncomfortable||in 5 reviews|
Spacious rooms with pretty nice views.
Communication via Marriott smartphone app could be improved. Luggage assistance offered, supposedly, but could not be provided.
Definetly not a Sheraton standard
- The room service staff are polite - Some of the receptionists are nice too - Water pressure in the head shower is good - offered us free wifi after calling - offered us 50% discount on parking
I am a fan of Sheraton and I hope that the following crticisms are received constructively. - our room was in building #2. The facility is poorly maintained. Carpets are dusty. The hallway is very narrow and looks very cheap. No decorative pieces, no mirrors, no seating area next to the elevator. - rooms and bathrooms are very tiny and a bit dirty; found hair on one of the beds. No refrigerator in the room! - being in building 2, to reach our car we have to go to floor 2, then walk up the stairs to the exit of the building, then cross outside to reach the main building (and the temperature was in the subcooled) and then take another elevator. - the whole process has to be repeated everytime we wanted to use the gym or swimming pool. Imagine being sweat/warm and walking in freezing temperatures - This is important! we called room services to ask if the breakfast is complimentary. They said it is normally not but they will offer it for free because probably it was holidays. So my cousin went down and, while he was eating, the staff in the resto told him that the breakfast is not free. He had to leave his table to talk with a receptionist who showed signs that she is not believing him. Finally, the manager came and resolved the issue. I believe that the staff may need more training I apologize if I seemed negative but I tried to reflect my experience. I am sure that Sheraton is capable of improving their facility. Within the current status of the hotel, I do not recommend stay there
Location, customer service and very nice room. The location for my business trip is excellent. Great customer service exemplified by Gelila as I checked in as she was very helpful with a smile. Room was large and clean.
Nice looking hotel for a good price. The staff was friendly and the room was clean. The shuttle to the airport was very convenient as well.
The only minor hitch we had was they forgot to put washcloths in our room. It took a couple calls to the front desk before they made it up to our room, but it wasn't that big of a deal.
Nothing is good
Dirty, bas service, and had to get a room card every single time i got out of the room because they are only for one use
Nice hotel, location is awesome as it's very close to DC
Room was facing the street. If we opened our window shades, being on the first level anyone would be able to see us which can be uncomfortable and doesn't make for a nice view. The room neighboring us was obviously over the 4 person limit playing loud music, yelling and partying. It took 2 calls to the front desk and 4 hours to get them to quiet down. My husband and I were looking to relax and get some sleep instead we got an unprofessional hotel who lets teenagers party whith no regard to other guests. Never were allowed to speak with management nor were we offered anything to compensate our troubles. Nothing against the hotel itself it's a nice hotel although the rooms lack a fridge/microwave but the staff and management and security here are the real problem.
It was close to everything but quiet and spacious
Our Trip to DC
I love that this hotel offers a shuttle to DCA and the option to park at the hotel while traveling.
We were in a room right on the street and it was very loud all night long!!
Convenience to Reagan Airport for price
Dated hotel in a good location near Arlington Nat'
Location is convenient to Pentagon, Western DC, and good highways within a block. Price - special low rate for the 1 night
Dark room, needs updating. Room had 2 double beds, was told by staff that hotel did not have a room with a queen bed which we wanted. Make sure you keep a key after checkout if you need to drive your vehicle out of the attached garage. I didn't and had to go back to the front desk (on an elevator). Check-in was a little slow.
The view from the room!
Conveniently located near the Arlington National Cemetery, the Sheraton Pentagon City Hotel is a high-quality property with an indoor pool. The hotel can provide transportation to and from the airport, and it is also pet-friendly for those that are traveling with a four-legged family member. Breakfast is available daily from the hotel's restaurant, and there is free WiFi available in the lobby. The fitness center is open 24 hours per day, and there is also a business center available for guest use. The hotel will be happy to provide limo or Town Car service for those who desire it.
The property consists of 416 well-appointed guest rooms and suites with plush bedding and contemporary decor. All of the rooms are non-smoking, and some can be booked that are adjoining. Crib or infant beds can be provided free of charge, but rollaway beds will require a slight upcharge. The televisions in each room are equipped with premium cable channels, and the sleek and modern bathrooms are stocked with complimentary toiletries.
Located just a short walk from the Arlington National Cemetery, guests will also find themselves near the Pentagon and Fashion Center at Pentagon City when they book accommodations at Sheraton Pentagon City Hotel. Also within walking distance is Fort Myer. Traveling by car, guests can reach Birchmere, Ballston Quarter and the Lincoln Memorial in less than five miles. Kennedy Center, George Washington University, and the National Air and Space Museum are all nearby as well. The Washington Monument is around four miles away from the Sheraton Pentagon City Hotel.
based on 1 457 reviews
Policies vary by room type and provider.
Guests with existing Sheraton Pentagon City Hotel reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Sheraton Pentagon City Hotel for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton Pentagon City Hotel is located at 900 South Orme Street, 2,2 km from the centre of Arlington. National Air Force Memorial is the closest landmark to Sheraton Pentagon City Hotel.
Check-in time is 15:00 and check-out time is 12:00 at Sheraton Pentagon City Hotel.
No, Sheraton Pentagon City Hotel does not offer free Wi-Fi.
No, Sheraton Pentagon City Hotel does not offer free parking.
Yes, Sheraton Pentagon City Hotel offers free airport shuttle service.
Sheraton Pentagon City Hotel is 3,4 km from Washington Reagan-National.
Yes, Sheraton Pentagon City Hotel is a pet-friendly hotel.
No, Sheraton Pentagon City Hotel does not have a pool on-site.
Sheraton Pentagon City Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.