Guest reviews
Overall rating
7,6
Good
Based on 12 reviews
Cleanliness
8,3
Comfort
7,7
Pickup/dropoff
7,3
Value for money
7,3
Pros
"Car was great!New and clean"
(in 165 reviews)
"Staff were friendly and helpful"
(in 361 reviews)
"Was a great rental experience!."
(in 185 reviews)
Cons
"The car was not available."
(in 53 reviews)
"Unable to drop car off."
(in 26 reviews)
"Long line at airport to pick up car."
(in 53 reviews)
Recent reviews
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Find reviews that mention:
car was clean
great car
great service
car was great
car available
drop off the car
picked up the car
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4,0
Pros: The stag at the desk was extremely helpful and the work space was clean and tidy.
Cons: You need to accept Debit Cards for payment. Being financially responsible and not putting things on Credit should not hinder a person from renting a car. They wouldn’t allow me to use a family members card either because it wasn’t mine or my husbands. I won’t be using Alamo until this is resolved.
review from
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6,0
Staff was outstanding but...
Pros: Employees on both ends were great period friendly and informative. Car was clean
Cons: Car was not ready. Windshield was chipped, brakes were grabby
review from
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2,0
Cons: they did NOT have the car! what's the point of a reservation!
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7,6
Overbooked
Pros: They overbooked and instead of the car I reserved, I had to drive three kids and all our luggage out of state in a truck. They did comp our gas and give us a discount which was nice of them and I was thankful for the 4 wheel drive once it snowed. I think better inventory checking is needed though.
review from
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2,0
There is no after hours pick up like the website suggests.
Cons: Counter closes at 2pm on Weekends. There is no way for after hours pick up to happen.
review from
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10,0
Customer service rep at the airport was awesome
Pros: I had to wait in line for awhile to get my rental car. I really did not think my wait was unacceptable as I could see the service rep was just very busy helping others ahead of me in line. Anyway, she gave me an upgrade in my vehicle due to the time I had to wait. Very considerate, will make me choose Alamo again in the future.
review from
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4,0
Pros: The stag at the desk was extremely helpful and the work space was clean and tidy.
Cons: You need to accept Debit Cards for payment. Being financially responsible and not putting things on Credit should not hinder a person from renting a car. They wouldn’t allow me to use a family members card either because it wasn’t mine or my husbands. I won’t be using Alamo until this is resolved.
review from
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6,0
Staff was outstanding but...
Pros: Employees on both ends were great period friendly and informative. Car was clean
Cons: Car was not ready. Windshield was chipped, brakes were grabby
review from
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2,0
Cons: they did NOT have the car! what's the point of a reservation!
review from
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2,0
There is no after hours pick up like the website suggests.
Cons: Counter closes at 2pm on Weekends. There is no way for after hours pick up to happen.
review from
Other suppliers in Rockford scored
Where can I find Alamo hire cars in Rockford?
2 Airport Cir, Alamo car hire
Address
2 Airport CirPhone
+1 844 370 8287FAQs about hiring a car from Alamo in Rockford
How many car hire locations does Alamo have in Rockford?
Alamo has 1 car hire location in Rockford. Take a look at our Alamo hire location map to find the best car hires near you.
Does Alamo have a car hire location at the airport: O'Hare Intl Airport (ORD)?
Yes
Does Alamo offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
Yes
Does Alamo have a car hire location at the airport: Midway Airport (MDW)?
Yes
Does Alamo offer shuttle or airport pick-up services from Midway Airport (MDW)?
Yes
Does Alamo have a car hire location at the airport: Greater Rockford Airport (RFD)?
No (according to our data)
Does Alamo offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
Yes
