Guest reviews
Overall rating
8,7
Excellent
Based on 6 489 reviews
Cleanliness
8,2
Comfort
7,8
Pickup/dropoff
7,5
Value for money
8,1
Pros
"Car was great!New and clean"
(in 165 reviews)
"Staff were friendly and helpful"
(in 361 reviews)
"Was a great rental experience!."
(in 185 reviews)
Cons
"The car was not available."
(in 53 reviews)
"Unable to drop car off."
(in 26 reviews)
"Long line at airport to pick up car."
(in 53 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up the car
great car
easy drop
friendly staff
great service
great price
car was great
great experience
car available
drop off the car
picked up the car
great value
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4,0
Cons: It was very very dirty inside and out
review from
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10,0
Great
Pros: I had a reservation but was told when I arrived that they were out of cars. They were helpful and ended up finding me a hybrid and gave it to me for my the price on my original reservation. I loved the car. Great price.
Cons: If you don't make your reservation early enough they are out of cars a lot and might not have a car for you.
review from
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5,6
Dirty Van w/ paint on seats and door
Pros: Price was good vs price direct from alamo
Cons: Van was dirty and paint was on inside of van from house Painter that rented before us. Had to switch to different van. Second van had dog hairs all over the seats. To tired of messing with it to try and get another one.
review from
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2,0
Terrible Customer Service
Pros: Nothing
Cons: The customer service at the MAF terminal is abysmal. Literally, non existant. The young lady at the desk was so preoccupied with her report that she had little interest in helping me. If I had the opportunity to recommend a friend to use Alamo, i would first recommend them to walk, or maybe even ride a donkey before I suggested or even hinted at the possibility of using Alamo for a rental car. Suffice it to say, I couldn't be more disappointed in how I was treated as a customer.
review from
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10,0
Pros: The whole process was easy and we enjoyed the vehicle we drove.
review from
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2,8
never again
Pros: Place offered a pickup - but then, didn't even know what size it was.
Cons: I didn't like that I was never even offered roadside assistance and had to pay $70 after waiting two hours for a jump start. I understood the $470 initial fee for out of state rental, but not being charged that entire $470 again for returning it in 31 hours instead of 24. I'll pay a competitor twice as much before dealing with this shiesty company again.
review from
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10,0
Pros: seamless and easy pick up and drop off; efficient use of my time
Cons: can't think of anything
review from
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4,0
Reserved a pickup, offered a minivan at the desk
Pros: Drop off was easy
Cons: I reserved a pick up, i needed it. At alamo desk, i was jnformed they dud not have any, she offered a minivan instead. Finally i got a small SUV , a compass. The she reduced the price to a mid size SUV eventhough she was giving me a Small SUV
review from
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10,0
great service
Pros: Loved how easy it was to rent a car zero hassles. Other places make me feel like if I'm buying the car with all the info they ask . The car was nice but the best part CLEAN! Other places the car had a nasty smell n or stains all over the seats.
review from
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10,0
Great
Pros: I had a reservation but was told when I arrived that they were out of cars. They were helpful and ended up finding me a hybrid and gave it to me for my the price on my original reservation. I loved the car. Great price.
Cons: If you don't make your reservation early enough they are out of cars a lot and might not have a car for you.
review from
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10,0
Pros: The whole process was easy and we enjoyed the vehicle we drove.
review from
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10,0
Pros: seamless and easy pick up and drop off; efficient use of my time
Cons: can't think of anything
review from
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10,0
great service
Pros: Loved how easy it was to rent a car zero hassles. Other places make me feel like if I'm buying the car with all the info they ask . The car was nice but the best part CLEAN! Other places the car had a nasty smell n or stains all over the seats.
review from
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4,0
Cons: It was very very dirty inside and out
review from
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5,6
Dirty Van w/ paint on seats and door
Pros: Price was good vs price direct from alamo
Cons: Van was dirty and paint was on inside of van from house Painter that rented before us. Had to switch to different van. Second van had dog hairs all over the seats. To tired of messing with it to try and get another one.
review from
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2,0
Terrible Customer Service
Pros: Nothing
Cons: The customer service at the MAF terminal is abysmal. Literally, non existant. The young lady at the desk was so preoccupied with her report that she had little interest in helping me. If I had the opportunity to recommend a friend to use Alamo, i would first recommend them to walk, or maybe even ride a donkey before I suggested or even hinted at the possibility of using Alamo for a rental car. Suffice it to say, I couldn't be more disappointed in how I was treated as a customer.
review from
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2,8
never again
Pros: Place offered a pickup - but then, didn't even know what size it was.
Cons: I didn't like that I was never even offered roadside assistance and had to pay $70 after waiting two hours for a jump start. I understood the $470 initial fee for out of state rental, but not being charged that entire $470 again for returning it in 31 hours instead of 24. I'll pay a competitor twice as much before dealing with this shiesty company again.
review from
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4,0
Reserved a pickup, offered a minivan at the desk
Pros: Drop off was easy
Cons: I reserved a pick up, i needed it. At alamo desk, i was jnformed they dud not have any, she offered a minivan instead. Finally i got a small SUV , a compass. The she reduced the price to a mid size SUV eventhough she was giving me a Small SUV
review from
Where can I find Alamo hire cars in Midland?
9506 Laforce Blvd, Alamo car hire
Address
9506 Laforce BlvdPhone
+1 844 370 1077FAQs about hiring a car from Alamo in Midland
How many car hire locations does Alamo have in Midland?
Alamo has 1 car hire location in Midland. Take a look at our Alamo hire location map to find the best car hires near you.
Does Alamo have a car hire location at the airport: Midland Intl Airport (MAF)?
Yes
Does Alamo offer shuttle or airport pick-up services from Midland Intl Airport (MAF)?
Yes
