Extended Stay America Oakland - Alameda

Beuatiful, quiet, convenient location. Pleasant and helpful staff. We have stayed there several times before more than 10 years ago.

Hotel was undergoing major renovations and the entrance and lobby were a major construction site. There was no indication of this on the booking.com rental site. Expect things will improve when renovations are completed in the next few months.

My room was very large and this price was reasonable for the very expensive Bay Area. That's why I chose this hotel. The room was clean and comfortable.

The hotel was undergoing extensive renovations during my stay. This fact was not advertised, so I didn't know until I got there. There were workers everywhere, leaving windows open upstairs so that the hallways were freezing. The lobby was completely shut down and rarely did I see a staff person. It was a very strange week, and I'm not sure that I would have stayed there if I had known about the renovations. The price was good, but I believe that it should have been discounted much more, considering the extreme inconveniences of the renovation. The "grab-and-go breakfast" was terrible. I tried it once and then declined. Also, although I understand that there was no daily maid service, it was advertised that I could request service for a "modest fee". This was never mentioned to me upon check-in, and during the week I was never able to find a staff member to inquire as to this option.

Location was great. Pretty clean. Even though going under renovation, they did a good job at keeping the atmosphere the best possible.

When there was a problem with my credit card, they didn't contact me, so I could have dealt with it during business hours. Instead they locked me out of my room, so I rushed to try and figure a solution after hours, causing much unneeded stress