Book Ace hire cars in Tocumen

Tocumen, Panama
Oct 4 — Oct 11
Tocumen, Panama
Mon 4/10
Noon
Mon 11/10
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Tocumen

Overall rating3.5 MediocreBased on 32 reviews
Cleanliness
4.1
Comfort
4.0
Overall
3.2
Pick-up/Drop-off
3.1
Value for money
3.1

Recent reviews

Traveller rating
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Find reviews that mention:
8.0
Buyer beware when car renting in PanamaPros:Great vehicle, Subaru Forrester. High clearance, all wheel drive and good AC. People at Ace were very friendly and helpful, but the huge price adjustment for mandatory insurance really tainted the whole experience.Cons:$50 + for car insurance is a scam. Your US company won't work, if you have an American Express card Amex will cover around 50% of the requirement, but rental agencies don't accept Amex. Heard several horror stories of people being charged hundreds of dollars for a "dented oil pan". When was the last time you inspected under the car? At Tocumen IAP in Panama City, Panama there was lots of construction requiring a 200 yard bag drag across rocks, boulders and mud to get to the cars. Guy inspecting the car with us recommended taking pictures of every scratch and dent for our own protection.Reviewed Mar 30 2017
review fromkayak
2.0
Worst service everPros:nothingCons:I made my reservation over two months ago, when finally I arrived to Panama on September 15 to pick up my rent a car that lady in the counter told me that hey Mr adames I do not have a car for you , I was like are you kidding me right, she told me No I do not have a car for you today, I ask her so now is almost 2am and what I can do, the lady from ace told me so I don’t know but I don’t have a car for you. I have to go around to differents car rental to see if they have available car for me. Finally I found one that cost me extra $150.00 for last minute rental.Reviewed Sep 23 2018
review fromkayak
2.0
What A Scam!Pros:NothingCons:When we showed up at the reservation desk (2/14) they told me they had no car available even though we made our reservation 2 months earlier. The attendant at the desk recommended another rental company. After shopping around and hearing price $500 more than our reservation, we settled on one that costed us $150 more. Ironically it was the one that Ace recommended which made me wonder if the two companies were working together in a bait and switch scheme. Either way I highly suggest not using this company.Reviewed Feb 19 2016
review fromkayak
2.0
Price was double what was quoted!!!!Pros:NothingCons:Did not get car with Ace!Reviewed Jul 19 2017
review fromkayak
2.0
Cons:Arrived the counter to find out that they had no more cars despite prepaying with my reservation.Reviewed May 9 2018
review fromkayak
2.0
OverpricedPros:I was charge approximately 200.00 upon making the reservation with insurance. Upon arrival to Panama I was informed the insurance was not valid in Panama.Cons:I was charge 50.00 per day and had to leave a 400.00 deposit down. I was quoted 13.00 per day on your site. The experience was terrible. Car was not washed or vacuum.Reviewed Jul 31 2016
review fromkayak
3.6
Cons:Absolute scam. Avoid avoid avoid. They will scam you into purchasing car insurance ($80 for 2 days?!!) and tell you wear and tear is not covered and you need to pay for anything. Go somewhere else.Reviewed Feb 13 2017
review fromkayak
4.0
Pros:UNLIMITED MILESCons:gps is junk was late and they canceled my reservation was forced to take a very expensive suvReviewed May 2 2016
review fromkayak
3.6
Pros:The personnel were nice and somewhat helpfulCons:1.They didn't have the car I rented 2. They upcharged me for getting the car I rented. 3. The vehicle we rented had in excess of 50kmiles, was in poor mechanical condition, tires way beyond safe4. Looked like it had been in a war zone..5. A friend rented a similar car from Thrifty, with 12k miles, they replaced a tire prior to renting, the insurance was 200$ less for more time. 6. Today when I went to return the car, they said I was a day late and wanted me to pay an additional day.Reviewed Jun 26 2018
review fromkayak
2.0
Non serious rental - car not availablePros:When we arrived at the rental we were informed that the car was not available, that a reservation does not ensure availability and that there is nothing they could do since it was high season in Panama. They didn't cancel ahead, didn't seem to care and didn't help with the problem. We had to go to another agency and pay high last minute fees to rent a car. I absolutely DO NOT recommend ACE, it's not a serious company.Reviewed Mar 5 2017
review fromkayak
3.2
The cost was 300% higher than expected and the car had problemsPros:The size of the car was able to accommodate our needsCons:No one spoke english. The cost was initially 450% higher than advertised. We got it down to 300% by agreeing to a $10,000 deposit. I have auto insurance on my travel credit card and through my regular car insurance, but it was not accepted. "Mandatory" Panama specific insurance is apparently required. Additionally, the car had a slow leak in a tire and a weak battery that left us stranded. Please ensure future price quotes include a list of any mandatory insurance. An internet search indicated this "bait and switch" approach to pricing is common in Panama.Reviewed May 29 2017
review fromkayak
6.0
Pros:The manager of the Tocumen Airport office, Nicolas Escallon G., was excellent. I will be contacting him directly for future rentals due to the problems encountered with CarRentals.com.Cons:The car shown on my CarRentals.com reservation was totally WRONG. The photo/text indicated I had reserved a small SUV, when in fact I had reserved a tiny economy car. NOT cool to get to the airport and find out you have to pay $150 more for what you were told you paid for! Gas tank was also empty.Reviewed Mar 1 2019
review fromkayak

Where can I find Ace hire cars in Tocumen?

Avenida Domingo Diaz, Ace car hires

Address

Avenida Domingo Diaz

Hours

Monday06:30 - 19:30
Tuesday06:30 - 19:30
Wednesday06:30 - 19:30
Thursday06:30 - 19:30
Friday06:30 - 19:30
Saturday06:30 - 19:30
Sunday06:30 - 19:30

Phone

+507 238 4070

Good to know

Most popular location

Avenida Domingo Diaz

Most popular car type

Premium

Top tips for hiring a car from Ace in Tocumen

  • Premium car hires from Ace in Tocumen are around -22% cheaper than other car types, on average

FAQs about hiring a car from Ace in Tocumen

  • Premium (Class Premium SUV or similar) is the most frequently booked car hire type from Ace in Tocumen.

  • Ace has 1 car hire location in Tocumen. Take a look at our Ace hire location map to find the best car hires near you.

  • No (according to our data)

  • Yes