Tocumen car hire information
Tocumen car hire reviews and directory
Rated no. 1
3,9 Mediocre (13 reviews)
1 location in Tocumen
Car hire locations
Locations in Tocumen
Avenida Domingo Diaz
+507 238 4070
Dec 26 2016
Cons: My flight was delayed,I called to keep my reservation but when I arrived to Panama they had no car for me,didn't offer any assistance and were rude. I had to rent from a different agency at a greater cost.
Feb 13 2017
Cons: Absolute scam. Avoid avoid avoid. They will scam you into purchasing car insurance ($80 for 2 days?!!) and tell you wear and tear is not covered and you need to pay for anything. Go somewhere else.
Mar 5 2017
Non serious rental - car not available
Pros: When we arrived at the rental we were informed that the car was not available, that a reservation does not ensure availability and that there is nothing they could do since it was high season in Panama. They didn't cancel ahead, didn't seem to care and didn't help with the problem. We had to go to another agency and pay high last minute fees to rent a car. I absolutely DO NOT recommend ACE, it's not a serious company.
Mar 12 2017
No car when I arrived
Cons: I made the reservation over 2 months prior and when I showed up, at the exact time I was supposed to, the vehicle that I reserved was not available. I had to have a 4x4 with 5-7 seats, but they only had a subcompact for 4 people. They didn't even care. I had to go to another company and pay a premium for not having a reservation. I will NEVER use ACE again and will tell everyone I know not to use them as well. They are dishonest and could care less about the customer!!
Mar 30 2017
Buyer beware when car renting in Panama
Pros: Great vehicle, Subaru Forrester. High clearance, all wheel drive and good AC. People at Ace were very friendly and helpful, but the huge price adjustment for mandatory insurance really tainted the whole experience.
Cons: $50 + for car insurance is a scam. Your US company won't work, if you have an American Express card Amex will cover around 50% of the requirement, but rental agencies don't accept Amex. Heard several horror stories of people being charged hundreds of dollars for a "dented oil pan". When was the last time you inspected under the car? At Tocumen IAP in Panama City, Panama there was lots of construction requiring a 200 yard bag drag across rocks, boulders and mud to get to the cars. Guy inspecting the car with us recommended taking pictures of every scratch and dent for our own protection.
Apr 21 2017
Pros: Our car was fine, though not the one we requested.
Cons: The problems began with an unstaffed desk. After waiting for a long time, we learned that our car was dirty because the car cleaners didn't arrive. One staffer did some basic cleaning while the other worked us through the intricacies of mandatory insurance in Panama. I had printed proof of insurance from my credit card, which only got me so far. When we returned the vehicle, they claimed a tiny chip in the windshield, which was undoubtedly already there when we claimed the car but too small to notice, as damage worth $150. Since we hadn't taken their basic insurance, we had to pay out of pocket. Total scammers. Deal with reputable carriers instead of these crooks.
May 29 2017
The cost was 300% higher than expected and the car had problems
Pros: The size of the car was able to accommodate our needs
Cons: No one spoke english. The cost was initially 450% higher than advertised. We got it down to 300% by agreeing to a $10,000 deposit. I have auto insurance on my travel credit card and through my regular car insurance, but it was not accepted. "Mandatory" Panama specific insurance is apparently required. Additionally, the car had a slow leak in a tire and a weak battery that left us stranded. Please ensure future price quotes include a list of any mandatory insurance. An internet search indicated this "bait and switch" approach to pricing is common in Panama.
Jun 21 2017
Relatively easy, not as cheap as it seemed online
Pros: Counter is indoors, the guy that checked out our vehicle was really nice. They did have a wifi hotspot for $10/day.
Cons: It took quite a while to check out the vehicle and to turn it back in. Instead of the $5/day online, the cost was $28/day with taxes and required insurance. I expected that it would be more, but it's hard to compare prices with other rental agencies.
Jul 19 2017
Price was double what was quoted!!!!
Cons: Did not get car with Ace!
Jul 27 2017
The best customer service by Francia!
Pros: Francia remembered me from 3 months ago. She is better than frequent member plan. Hassle free no headache, better than the other companies, she provided a car with sufficient room for all my 6 suitcases.
13 travellers who hired a car in Tocumen gave the car agency they used an average rating of 3,9
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