Guest reviews
Overall rating
5,5
Okay
Based on 19 reviews
Cleanliness
5,4
Comfort
5,6
Pickup/dropoff
5,7
Value for money
5,5
Pros
"Car was clean and well-maintained."
(in 98 reviews)
"Nice car & quick service"
(in 70 reviews)
"Easy and great price ."
(in 46 reviews)
Cons
"The customer service was poor."
(in 48 reviews)
"They didn't have the car reserved."
(in 23 reviews)
"Took over an hour."
(in 14 reviews)
Recent reviews
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Find reviews that mention:
credit card
shuttle from the airport
car was clean
friendly staff
car was dirty
car available
took over an hour
great price
drop off the car
great car
car was great
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9,6
Pros: It was a small operation. I hadn’t seen on like it in a long time. The two ladies that attended me were so sweet and funny.
Cons: The car didn’t have Bluetooth that was the only thing.
review from
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2,0
Cons: For starters, on the day of pick up the woman at the reservation counter called and ask me if I can pick up the car earlier than my reserved time because she wanted to go home early. When I picked up the car she wanted to charge me for miles
review from
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4,4
Pros: Easy to get to, shuttle driver was really nice. Not many people there so easy in and out.
Cons: They took a deposit and it was not returned within a week, which is when I am writing this review. Spoke on the phone with them yesterday, was told they would refund money that day, but not done. An unprofessional operation - there was no receipt given at return.
review from
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3,6
You get what you pay for...
Pros: Good on gas. Remember, Jersey has gas station attendants. You do not pump your own gas.
Cons: 2012 vehicle. Bubble on front right tire. Windshield wiper smacking right pilar. Many nicks and dings over the entire car which, as it turns out, blended in with most vehicles in Jersey... Only after you make to reservation you find out where the rental location is. Take the train to the "hotel pickup". Don't go to the "Rental Car" station. READ THE AGREEMENT CAREFULLY!
review from
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8,0
Barebones Affair
Pros: Got in and got out. Was cheap. Drop-off was simple.
Cons: Finding the pick-up location was a huge hassle. It's tucked under a parking garage next to a hotel. Can't see the signage from the street.
review from
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2,0
terrible service
Pros: the car was very old and was malfunctioning. I could barely drive up-hill as the engine was stalling. I had difficulty passing other cars as I couldn't accelerate due to engine problems, I guess? This car should have not been in service as it wasn't safe for the driver or for the passing traffic. Additionally, Ace charged me $350 on my credit card even though I prepaid for the rental. I never got a receipt for the charge and I'm disputing it with my credit card. Ace office was old and smelly, the employees were smoking cigarettes in the office. Terrible experience for a car rental. I will never use ACE again
review from
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2,0
Cons: They tried to charge me for scratches on the car that I told them were there before taking the vehicle. They sent me off with only half a tank of gas while charging me for a full tank.
review from
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2,0
Unprofessional to say the least
Pros: The car worked.
Cons: The shuttle to take you to the car rental was very late, the staff at the car rental was rude and slow, their technology is from the stone age (nothing on file, writing down my credit card instead of scanning it, etc. AND THEY DID NOT HAVE EASY PASSES. I have never been to a car rental that did not have easy passes. This easily added an hour to my drive time. They also have not yet removed my deposit or charged me the rate offered on kayak. Had to despute with American Express. What a joke.
review from
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2,0
Cons: not even 15 minuets after picking up the van we got stop by the cops. the cops took away the van for expire registration. we could not believe it .we left Ace a message as soon as it happen. they didn't get back to us after 10 am the next day by that time we had to cancel the trip. we are hoping they are going to refund us the money. not happy at all.
review from
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2,0
Poorly done both Ace and Kayak
Cons: We made a car reservation through Kayak with Ace for a pick up in the 7 pm hour. Upon arrival, we found the office closed at 630 pm. This cost us a great deal of extra money as we needed to make other arrangements last minute. Very poorly done both Ace and Kayak! This was near the Newark Airport, we travel a great deal and expect rental companies to be open when we have a reservation.
review from
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10,0
Pros: The ladies working in ACE were great!!! They were patient and understanding. They made me feel welcomed in their office.
review from
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8,0
Pros: Service from Lynn and Barbara. Great price.
Cons: Banged up car, squeeky brakes, jerky transmission.
review from
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9,6
Pros: It was a small operation. I hadn’t seen on like it in a long time. The two ladies that attended me were so sweet and funny.
Cons: The car didn’t have Bluetooth that was the only thing.
review from
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10,0
Pros: The ladies working in ACE were great!!! They were patient and understanding. They made me feel welcomed in their office.
review from
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8,0
Barebones Affair
Pros: Got in and got out. Was cheap. Drop-off was simple.
Cons: Finding the pick-up location was a huge hassle. It's tucked under a parking garage next to a hotel. Can't see the signage from the street.
review from
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8,0
Pros: Service from Lynn and Barbara. Great price.
Cons: Banged up car, squeeky brakes, jerky transmission.
review from
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2,0
Cons: For starters, on the day of pick up the woman at the reservation counter called and ask me if I can pick up the car earlier than my reserved time because she wanted to go home early. When I picked up the car she wanted to charge me for miles
review from
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4,4
Pros: Easy to get to, shuttle driver was really nice. Not many people there so easy in and out.
Cons: They took a deposit and it was not returned within a week, which is when I am writing this review. Spoke on the phone with them yesterday, was told they would refund money that day, but not done. An unprofessional operation - there was no receipt given at return.
review from
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3,6
You get what you pay for...
Pros: Good on gas. Remember, Jersey has gas station attendants. You do not pump your own gas.
Cons: 2012 vehicle. Bubble on front right tire. Windshield wiper smacking right pilar. Many nicks and dings over the entire car which, as it turns out, blended in with most vehicles in Jersey... Only after you make to reservation you find out where the rental location is. Take the train to the "hotel pickup". Don't go to the "Rental Car" station. READ THE AGREEMENT CAREFULLY!
review from
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2,0
terrible service
Pros: the car was very old and was malfunctioning. I could barely drive up-hill as the engine was stalling. I had difficulty passing other cars as I couldn't accelerate due to engine problems, I guess? This car should have not been in service as it wasn't safe for the driver or for the passing traffic. Additionally, Ace charged me $350 on my credit card even though I prepaid for the rental. I never got a receipt for the charge and I'm disputing it with my credit card. Ace office was old and smelly, the employees were smoking cigarettes in the office. Terrible experience for a car rental. I will never use ACE again
review from
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2,0
Cons: They tried to charge me for scratches on the car that I told them were there before taking the vehicle. They sent me off with only half a tank of gas while charging me for a full tank.
review from
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2,0
Unprofessional to say the least
Pros: The car worked.
Cons: The shuttle to take you to the car rental was very late, the staff at the car rental was rude and slow, their technology is from the stone age (nothing on file, writing down my credit card instead of scanning it, etc. AND THEY DID NOT HAVE EASY PASSES. I have never been to a car rental that did not have easy passes. This easily added an hour to my drive time. They also have not yet removed my deposit or charged me the rate offered on kayak. Had to despute with American Express. What a joke.
review from
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2,0
Cons: not even 15 minuets after picking up the van we got stop by the cops. the cops took away the van for expire registration. we could not believe it .we left Ace a message as soon as it happen. they didn't get back to us after 10 am the next day by that time we had to cancel the trip. we are hoping they are going to refund us the money. not happy at all.
review from
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2,0
Poorly done both Ace and Kayak
Cons: We made a car reservation through Kayak with Ace for a pick up in the 7 pm hour. Upon arrival, we found the office closed at 630 pm. This cost us a great deal of extra money as we needed to make other arrangements last minute. Very poorly done both Ace and Kayak! This was near the Newark Airport, we travel a great deal and expect rental companies to be open when we have a reservation.
review from
Where can I find Ace hire cars in Elizabeth?
1170 Spring Street, Ace car hire
Address
1170 Spring StreetPhone
+1 908 333 1000FAQs about hiring a car from Ace in Elizabeth
How many car hire locations does Ace have in Elizabeth?
Ace has 1 car hire location in Elizabeth. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
No (according to our data)
Does Ace offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
No (according to our data)
Does Ace have a car hire location at the airport: LaGuardia Airport (LGA)?
No (according to our data)
Does Ace offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
No (according to our data)
Does Ace have a car hire location at the airport: Stewart Airport (SWF)?
No (according to our data)
Does Ace offer shuttle or airport pick-up services from Stewart Airport (SWF)?
No (according to our data)