Book Ace hire cars in Elizabeth

Reviews for Ace in Elizabeth

Recent reviews

Traveller rating

Wonderful

441

Very Good

171

Good

17

Okay

138

Fair

14

Mediocre

0

Poor

774

2.0

I arrived 30 minutes early for my reservation and the line was ridiculously long. It took over an hour and fifteen to just talk to someone. I elected to purchase the collision coverage online, only to get there and be told that I also needed to purchase minimum coverage for $30 per day. An additional $150 on top of what I paid online. I budgeted $275 for the rental car to get there and be told that it will be over 50% more expensive!?!? So ridiculous, especially when I am standing in a city with no other options to rent a car at that point. 30 minutes after talking with someone I was given a vehicle with substantial scratches, dents, damage, and a half a tank of gas. This was the worst rental car experience I have ever had. I would NEVER use this rental service again. I feel like I was screwed over and when you are there, have been waiting and have no other options, you just have to pay the extra money for the damaged vehicle and move on. Very terrible experience all around.Reviewed Apr 24 2024

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2.0

Nothing to like. First, I would not rent from ACE again, as the inconvenience is not worth the time. Getting to the location is a hassle. Leaving the terminal, you have to travel/walk 15-20 minutes to get to a pickup area, only to have to call for a pickup. Several people were already waiting for an extended time before I arrived. Next, after getting to the rental location, I had to wait an additional 30 minutes before a vehicle was brought to me. After inspection of the vehicle, it seemed that a previous renter hit the bumper and you can see this on both left & right upper sides. I tried to point this out to someone that worked there and was told video was already taken of the car, so don't worry about it. I then took my own video. The car was not cleaned and looked like it just was wiped down with a cloth instead of being washed. The return wasn't any better, as I wasn't greeted by anyone when I pulled to the return point. I had to seek out an employee and ask, where they told me to leave the car and take the keys inside. I then had to wait as customers were in front of me in line, before a clerk looked up and asked if I was returning. I then gave the keys over and had to wait about 15 minutes more for the next shuttle back to the airport. You must factor in plenty of time if you rent with ACE, and not get frustrated with what appears to be poor process management. Overall, I would have rented directly from the airport onsite locations, instead of ACE if I fly into EWR/Newark airport again.Reviewed Apr 24 2024

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10.0

All categories are beautiful 😍Reviewed Apr 23 2024

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10.0

Pickup was hectic and return was breezeReviewed Apr 23 2024

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2.0

My flight in was delayed by 4.5 hours. On arrival at the counter, the agent said my reservation has been terminated after not picking up the car within 4 hours of expected time. A car was offered then at a much higher rate. I rebooked at a lower rate thru kayak for immediate pickup. The agent then said it may take over 45 minutes for the new kayak booking to show up in the system, and to wait. After waiting 45 minutes, the agent then said they have no cars available and would not honor either kayak booking. Not a very pleasant way to start the trip, and staff didn't seem sympathetic or interested in finding other solutions. I walked next door and picked up a car from Sixt, which was great.Reviewed Apr 23 2024

review from

2.0

My flight in was delayed by 4.5 hours. On arrival at the counter, the agent said my reservation has been terminated after not picking up the car within 4 hours of expected time. A car was offered then at a much higher rate. I rebooked at a lower rate thru kayak for immediate pickup. The agent then said it may take over 45 minutes for the new kayak booking to show up in the system, and to wait. After waiting 45 minutes, the agent then said they have no cars available and would not honor either kayak booking. Not a very pleasant way to start the trip, and staff didn't seem sympathetic or interested in finding other solutions. I walked next door and picked up a car from Sixt, which was great.Reviewed Apr 23 2024

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6.0

Getting to Ace from the LAX Airport is a bit challenging as you have to take a bus that then takes you to another location where the Ace Shuttle will pick you up and take you to the rental car center. Once you get to the rental car center, this is the second time I’ve rented with this company and the lines are soooo incredibly long. Agents are virtual, so you’re talking to them on a screen. For some reason, it seemed like it took each agent 10-15+ minutes if not longer to get the renter on their way & with long lines, just imagine how long you’ll be standing there. The rental itself was nice and clean. Beware, if you have an early morning flight (as I did) you will be charged $37.00 to drop your car off at a nearby parking lot. They do offer a shuttle service which was nice, but just know Ace will charge as you cannot drop your car off after hours.Reviewed Apr 22 2024

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2.0

Car was embarrassing for such a company like Ace. The car had 77k on it, tires that were just about done. The trunk had to be slammed a number of times to close. No usb to charge phoned and a chewed up steering wheel. More like being dealth a Joker than a ACE. SorryReviewed Apr 20 2024

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4.0

They are a small car company. Their shuttle service is outside the LAX airport so you have to take a shuttle to get to their shuttle. Getting your vehicle takes longer since they need more info and forms filled than the big rental companies. Overall I don’t think I’ll rent here and now know to stick to the major rental companies.Reviewed Apr 19 2024

review from

2.0

The worse experience ever in the last 55 years at any car rental company. They try to nickel and dime their customers by offering a good rate and then make it absurdity impossible to get the car once you're already at the counter. It's a pernicious scam. The clerk ask me to read some inconspicuous dime print and to show my return airline ticket. Secondly he wanted my complete insurance folios to show all my rates limits and deductible specifically for car rental. My proof of insurance and my Platinum AMEX was mockingly dismissed To top it off ( believe it or not) he actually asked me to bring a Utility bill. Yes! Utility Bill. !! I just don't understand why they are in business at all. Shamefully disgusting 😱Reviewed Apr 19 2024

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10.0

Great so far.Reviewed Apr 18 2024

review from

2.0

The car was nice but the staff was extremely rude!Reviewed Apr 18 2024

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More

• What is the most popular car hire from Ace in Elizabeth?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Ace in Elizabeth.

• How many car hire locations does Ace have in Elizabeth?

  Ace has 0 hire locations in Elizabeth. Take a look at our Ace hire location map to find the best car hire near you.

• Does Ace have a car hire location at the airport: John F Kennedy Intl airport (JFK)?

  Yes

• Does Ace offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?

  No (according to our data)

• Does Ace have a car hire location at the airport: Newark airport (EWR)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Newark airport (EWR)?

  Yes

• Does Ace have a car hire location at the airport: LaGuardia airport (LGA)?

  No (according to our data)

• Does Ace offer shuttle or airport pick-up services from LaGuardia airport (LGA)?

  No (according to our data)