Guest reviews
Overall rating
6,3
Good
Based on 19 reviews
Cleanliness
6,9
Comfort
6,5
Pickup/dropoff
5,4
Value for money
6,2
Pros
"Car was clean and well-maintained."
(in 98 reviews)
"Nice car & quick service"
(in 70 reviews)
"Easy and great price ."
(in 46 reviews)
Cons
"The customer service was poor."
(in 48 reviews)
"They didn't have the car reserved."
(in 23 reviews)
"Took over an hour."
(in 14 reviews)
Recent reviews
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Find reviews that mention:
pick up the car
shuttle from the airport
car was clean
friendly staff
car was dirty
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
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2,0
Cons: They only had Van's when I requested a SUV 3 weeks in advance. It was very late to get another car on different company. Why ACE didn't communicate me that? Then I lost half of day to get the SUV next day. I'm very disappointed how ACE managed my booking for my family vacation time.
review from
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2,0
Cons: They could have had a car for us. Got there and they did not have our car. Gave it to someone else and did not have any more to rent. Had reservations!!!!!!
review from
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2,0
Pros: Nothing
Cons: When we arrived to the facility they didn't have any rentals for us. There were 2 other couples there with the same issue. The guy at the front counter said this is how it is and told us we had to wait. He also said he had no idea how long the wait would be. This has to be the worst experience I've ever had.
review from
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6,8
Ok....
Pros: The car gave no issues.
Cons: The cars are outdated. And high mileage. 60,000+. They charge u $25 extra on top of whatever they decide is the daily amount for the car your renting if you go over a day... so be prepared. It's not the amount u get quoted for the rest of your trip. So if u go over be prepared to get slammed. I got lucky the daily rate was only like 15 to 20 over my rate.. but imagine keeping car extra day and having to pay 100+ for just one day if your rate was $40 a day...
review from
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6,8
Wow big van
Pros: Employees were very helpful
Cons: I rented an 8 person van. It turned out to be a 15 person van with a few benches removed. It was too long for us to use in Mill Valley. We returned it and rented a smaller vehicle. Pick up at SFO did not go well. They rent 15 person vehicles but sent a vehicle that could only pick up 7 people. Ace is off site and takes awhile to get to it. Not a good situation.
review from
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6,8
Great car at great price, but huge hassle/wait at
Pros: Car was very clean and comfortable, price was excellent.
Cons: Took forever to get from airport to pickup, had to call multiple times. When shuttle finally arrived, it didn't have enough seats. Took 45 minutes to pick up car, at least 30 to drop off.
review from
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7,6
Decent Bang for the Buck
Pros: $100 less than other rentals. We rented for 4 days. Friendly service. Minivan was clean & new, but entry level model. Side windows did not roll down.
Cons: Offices were shabby and further from airport than the car rental center, which is already at a remove from terminals. Shuttle arrived quickly, but instructions to call for pickup weren't immediately obvious at time of rental.
review from
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10,0
nice rental
Pros: service van
Cons: no alternate drop off locations
review from
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4,4
Car not available
Pros: Car was fine, but wasn't cleaned, not a full tank in it.
Cons: I arrived to pick it up and the car wasn't available. I only had 24 hours to use it as my brother and his wife were in town from South Carolina - so it was very unfortunate timing and quite frustrating. I'd appreciate a refund of my money please.
review from
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6,8
Ok....
Pros: The car gave no issues.
Cons: The cars are outdated. And high mileage. 60,000+. They charge u $25 extra on top of whatever they decide is the daily amount for the car your renting if you go over a day... so be prepared. It's not the amount u get quoted for the rest of your trip. So if u go over be prepared to get slammed. I got lucky the daily rate was only like 15 to 20 over my rate.. but imagine keeping car extra day and having to pay 100+ for just one day if your rate was $40 a day...
review from
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6,8
Wow big van
Pros: Employees were very helpful
Cons: I rented an 8 person van. It turned out to be a 15 person van with a few benches removed. It was too long for us to use in Mill Valley. We returned it and rented a smaller vehicle. Pick up at SFO did not go well. They rent 15 person vehicles but sent a vehicle that could only pick up 7 people. Ace is off site and takes awhile to get to it. Not a good situation.
review from
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6,8
Great car at great price, but huge hassle/wait at
Pros: Car was very clean and comfortable, price was excellent.
Cons: Took forever to get from airport to pickup, had to call multiple times. When shuttle finally arrived, it didn't have enough seats. Took 45 minutes to pick up car, at least 30 to drop off.
review from
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7,6
Decent Bang for the Buck
Pros: $100 less than other rentals. We rented for 4 days. Friendly service. Minivan was clean & new, but entry level model. Side windows did not roll down.
Cons: Offices were shabby and further from airport than the car rental center, which is already at a remove from terminals. Shuttle arrived quickly, but instructions to call for pickup weren't immediately obvious at time of rental.
review from
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2,0
Cons: They only had Van's when I requested a SUV 3 weeks in advance. It was very late to get another car on different company. Why ACE didn't communicate me that? Then I lost half of day to get the SUV next day. I'm very disappointed how ACE managed my booking for my family vacation time.
review from
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2,0
Cons: They could have had a car for us. Got there and they did not have our car. Gave it to someone else and did not have any more to rent. Had reservations!!!!!!
review from
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2,0
Pros: Nothing
Cons: When we arrived to the facility they didn't have any rentals for us. There were 2 other couples there with the same issue. The guy at the front counter said this is how it is and told us we had to wait. He also said he had no idea how long the wait would be. This has to be the worst experience I've ever had.
review from
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4,4
Car not available
Pros: Car was fine, but wasn't cleaned, not a full tank in it.
Cons: I arrived to pick it up and the car wasn't available. I only had 24 hours to use it as my brother and his wife were in town from South Carolina - so it was very unfortunate timing and quite frustrating. I'd appreciate a refund of my money please.
review from
Other suppliers in Burlingame scored
Where can I find Ace hire cars in Burlingame?
820 Malcolm Rd, Ace car hire
Address
820 Malcolm RdPhone
+1 650 952 5543FAQs about hiring a car from Ace in Burlingame
How many car hire locations does Ace have in Burlingame?
Ace has 1 car hire location in Burlingame. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: San Francisco Airport (SFO)?
No (according to our data)
Does Ace offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
No (according to our data)