Burlingame Car Hire

Cons: Closer to airport

Cons: van was a bit dirty on the inside and especially the windshield. HOrrible rattle noise from the back end? Engine light came on. seats were uncomfortable after about 2 hours of driving. ,making a long trip un pleasant.

Cons: No luggage room

Cons: All aspects good.

Cons: All good! Nothing better.

Cons: Place was difficult to fined, check in clerk made sure we know how she felt about the place. Then we received the bill, at some point without talking to us we were upgraded we only found out when they added $18.01 to our bill for the upgrade.

Cons: Wait time. Changed office location from pick up to drop. I choose this location because it was close to train but new location where the drop off was added a lot of transportation time.

Cons: Initial process took a while, only 1 person working the desk. I must have arrived at a busy time ... they took those returning cars over me, knowing I was waiting longer ....

Cons: Hertz scheduled a rental car pick-up time for a time when the location was closed. When my wife checked to confirm the operating hours of the location, Hertz informed her that she would need to pay an additional $115 to change the pick-up location and refused to allow her to speak with a supervisor.

Cons: Being able to trust the people who work at Hertz.

Cons: The car I tried to reserve on the website was not the one they had in their system under my reservation. I thought I was renting a 7 passenger minivan. When I got to Ace, which was itself a difficult task, they told me there were no minivans and that I would be renting a huge commercial van. Additionally Ace took out a larger security deposit than what I was expecting, and a week later they still have not refunded the money. This is unacceptable.

Cons: - They did not have my reservation or my vehicle when I got there - I had to "upgrade" and pay for the upgrade - The dropoff location moved to a new location without notifying anyone - The new location was barely working, with no proper signs or dropoff lanes or even personnel to attend the customers

Cons: I arrived to pick it up and the car wasn't available. I only had 24 hours to use it as my brother and his wife were in town from South Carolina - so it was very unfortunate timing and quite frustrating. I'd appreciate a refund of my money please.

Cons: no alternate drop off locations

Cons: Offices were shabby and further from airport than the car rental center, which is already at a remove from terminals. Shuttle arrived quickly, but instructions to call for pickup weren't immediately obvious at time of rental.

Cons: Took forever to get from airport to pickup, had to call multiple times. When shuttle finally arrived, it didn't have enough seats. Took 45 minutes to pick up car, at least 30 to drop off.

Cons: I rented an 8 person van. It turned out to be a 15 person van with a few benches removed. It was too long for us to use in Mill Valley. We returned it and rented a smaller vehicle. Pick up at SFO did not go well. They rent 15 person vehicles but sent a vehicle that could only pick up 7 people. Ace is off site and takes awhile to get to it. Not a good situation.

Cons: The cars are outdated. And high mileage. 60,000+. They charge u $25 extra on top of whatever they decide is the daily amount for the car your renting if you go over a day... so be prepared. It's not the amount u get quoted for the rest of your trip. So if u go over be prepared to get slammed. I got lucky the daily rate was only like 15 to 20 over my rate.. but imagine keeping car extra day and having to pay 100+ for just one day if your rate was $40 a day...