2.0 MediocreSep 10 2020
The staff was friendlyThis was the worse rental ever, we got charge way too much for 3 days, the Van was shaky and in poor condition don’t rent from this place ever.
5.6 OkaySep 9 2020
Communication. My rental was scheduled for 3pm pickup and I called at 2pm to see if I could pickup early but the lady that answered the phone said no it won’t be ready until 3pm. I get there at 3pm and she’s tells me she don’t have a van available for me and that she might have 1 the next day. Other company’s try and figure that stuff out before the pickup. Also they call if they think they might have a problem not wait til the costumer gets there and then tell them they have to Van available. And then I had to ask if I can get the minivan at least cause it’s there. They when we said we called at 2pm to confirm and talked to her she said No that wasn't me not sure who it was you spoke to.
2.4 MediocreSep 1 2020
Nothing - the van that was given to us was very old and had a mechanical issue ( Engine shakes and driving wheel shakes on turns) the car started showing this issue 2 hours into our drive to tahoe. I called the office and inquired if I can go to the nearest rental and swap vans for the safety of my family. The customer service was very unprofessional and couldn't find me any solution other than dropping the van at a different location without getting a new van and in top of all of that getting charged $100 for dropping the van at a different location.Please don't ever get a van from there. It's for your and your family's safety.
2.0 MediocreAug 26 2020
They did not have correct van when we arrived, charged 300 more, and van we did get smelled like urine. We will never use them again!
2.8 MediocreAug 21 2020
There was no USB charging port in the minivan. We got it basically with no gas and they wouldn’t give us any gas credit as we returned it with more gas. When I dropped it off, there was no return airport shuttle and I had to take a Lyft which took a long time. DEFINITELY spend a couple extra bucks and use the main rental companies.
8.0 ExcellentJun 27 2020
Staff seemed to not trust you right away even after all documentation was given and true.The vehicle selection would have been nice
4.0 OkayMay 27 2020
The van worked as expected, pickup was easy.No one was at the site at the time I was supposed to drop of the van. There was someone at the back of the building cleaning vans and he said his boss told him if I customer came in he could take the keys. He also told me it would be able 30 min before someone came back. I couldn’t wait 30 min, so I left the keys with him. I also called and left a message to the number provided saying I was dropping the van off. A day later I received a receipt for that was $110 more than what I was quoted for the vehicle. I was charged extra for cleaning despite the fact that I vacuumed the van before bringing it back it. I’ve tried calling several times and left messages to despite the charge and not one ever answers and no has has called me back. I would definitely not recommend this company for rentals.
9.2 ExcellentMar 19 2020
Read alot of the reviews and was hesitant to rent from here, however had a surprisingly fantastic experience. The young lady at the counter was phenomenal in walking me through the rental process and did not make me feel unwelcome after I kept asking questions. The young lady was generous enough to loan me a stool to help with my mother to get in/out of the car at no charge. Additionally there was a fine young gentlemen upon returning the vehicle who was kind enough to drop me back to the airport terminal, he was a pleasure to speak with.Upon arriving at their designated spot for shuttle pickup after disembarking from the air train, I attempted to call the rental company from the provided shuttle phone to no avail. I had to call three times in order to get someone on the phone, but once I did they were extremely nice in arranging pickup.
4.4 OkayNov 30 2019
Car was cleanI scheduled a 9 AM pickup, but didn't drive away until 11 AM. The office was way under staffed for the volume that day. On the shuttle back to the airport after drop off, the driver was pulled over for running a flashing red light.
2.0 MediocreSep 13 2019
Terrible pick-up. I should've wait for the car for 3 hours. They said to me 'No way, Just wait or find other rental'. I ruined my day. I will never use the rental car company and KAYAK.com rental car reservation again. And I also it should be known by everyone who want rent a car in SFO.