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Distance to city centre
|Acapulco Alvarez Intl|
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Fantastic hotel all around! The villa was awesome - lots of space and great facilities.
food quality could be better
The location is great, the views amazing. The place is nicely decorated and comfortable. The bedsheets and towels looks old. But the place is beautiful.
The Service is good, but as soon as we arrived the concierge tried to upgrade our villa, we felt the pressure to the point that we decide to get the upgrade. We felt uncomfortable saying No; after that they took us to a villa and when they opened the door the smell was terrible! So they decide to move us to another one. We went to the restaurant and ordered an octopus that was not edible at all. It was like a rubber band, my daughters were hungry so we decide to order just an appetizer to get it fast, immediately the waitress ask is we want 2 appetizers instead of 1. You constantly feel the staff trying to increase the bill. The appetizers were good, However price does not match the quality, food is marginally good and staff seems to be always pressing to increase the ticket to the point where it’s uncomfortable. It’s sad to leave from a place as beautiful as acapulco and that really needs tourism to visit with a bad taste... I will not return to this hotel. The property is beautiful but the way the staff managed it, for me is not the best.
Everything but to name a few: The staff were lovely, attentive, knowledgeable and friendly people that never said no to whatever you ask. They make the hotel have such a lovely relaxed atmosphere. The room was incredible. With the press of a few buttons you have the most amazing views from your bed. The room service is really tasty and they set it up like you are at a restaurant. The Caesar salad was the best along with the paella. The buggy service is lovely. They are always ready to take you around the hotel and the ride is great with the views. The communal pool area and breakfast area has an incredible view. The level of service at both these areas makes you not want to leave the hotel in the day. The minute you sit down on a lounger, the staff have put down an ice bucket with waters in. Through out the day they brought us little things like homemade lollies and told us about the area. The buffet breakfast is really good. The variety and quality of it was perfect. The food is incredibly clean and delicious. They change the buffet day to day so you are able to try lots of local foods as well as an expansive international spread. There are lots of details that this hotel gets right. Some of these are; the turn down at night with the little cookies or macaroons left by your bed, the incense burner and candle in the room ready to light, the vanity box in the bathroom that has everything you can imagine. This hotel is by far the best hotel I have ever stayed in.
The hotel is perfect! I would have liked to swim in the sea though. There is a restaurant by it and you can walk down to it but a jetty would be great. The Thai restaurant was nice but the Restaurant by the water (Roka?) was not as good food wise and really expensive for what the dishes were. Much preferred the atmosphere of the top communal pool and the lounge area menu.
The view was magnificent and the stay was super comfortable
Come and be allured by Acapulco with its stunning sunsets, famous cliffs and captivating oceanfront views. The Pearl of the Pacific has everything you expect from a beach paradise; sun, sea and the warm breeze. Banyan Tree Cabo Marqués is a luxury resort with an Asian feel, built on high stilts over cliffs of Acapulco Diamond zone to give you spectacular views and offer you the Banyan Tree signature privacy and comfort.
based on 910 reviews
Things to know
- Friendly atmosphere
- Luxurious Hotel
- Great view
Policies vary by room type and provider.
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Most popular landmarks
- Capilla de la Paz 3 km
- Jardin Botanico de Acapulco 3,8 km
- Playa Revolcadero 4,5 km
- Playa Icacos 4,9 km
- Playa Caletilla 6,4 km
- Playa Condesa 7,1 km
|Acapulco Alvarez Intl||10,9 km|