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Pros: Food and crew

Cons: Entertainment, comfort

Pros: Good crew, comfortable seat, plenty of storage

Cons: The inflight entertainment system

Pros: Crew was cordial

Cons: Check-in - it took 2 hrs to check our bags

Pros: Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available

Cons: As above

Pros: The fact that we were offered an additional round of water and the friendliness of the crew.

Pros: Smooth flight

Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Pros: Leg room, friendly crew, good choices for entertainment, nice blankets!

Cons: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

Cons: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.

Pros: The space at my feet with the chair in front was a bit akward.

Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)

Cons: They left my bag off the plane. Ridiculous.

Pros: Entertainment was amazing

Cons: Seats a bit hard

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Pros: I will recommend to my friends and families.

Pros: reasonable leg room comfortable seat

Cons: No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better

Pros: everything was good

Cons: Needed a bit more food :)

Cons: 2 hr delay

Cons: We had 4 hour delay causing a stop over at 3am. So yeah

Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️

Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can

Cons: the headrest is hard. Apart from that- all was fine

Pros: The crew are amazing! Attentive and friendly.

Cons: The seats could have been bigger.

Cons: The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/

Pros: It was just on time.

Cons: The seats are very small hence not comfortable at all.

Cons: Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C

Pros: Entertainment was good.

Cons: The flight was terribly cold. I was cold even after using 2 blankets. Lunch was served very late just before landing and it was a 10 hour flight.

Pros: I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now.

Cons: Service, staff and food.

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

Cons: Very bad food my options were pork and vegetarian. Chicken finished.

Pros: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki

Cons: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...

Pros: Nothing!

Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Pros: Overall KLM experience is good

Cons: Food quality was mediocre for a business class flight.

Pros: New plane, good food choices.

Cons: Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters.

Pros: Very enjoyable

Cons: I have no complaints

Pros: Speed boarding process.

Cons: No entertainment system on a 3 hour flight...

Pros: blueberry juice, service and friendliness

Cons: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Pros: The crew

Cons: Seat comfort

Pros: Seat was good

Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline

Cons: If I knew how to recline my seat earlier. I did try several times

Pros: Good crew, comfortable seat, plenty of storage

Cons: The inflight entertainment system

Pros: The crew

Cons: sea food

Cons: Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication

Pros: Etihad crew are awesome. The A380 is the best plane in the skies

Cons: Free upgrade to business class? Because everything was perfect!

Pros: Everything

Cons: None

Pros: Crew was pleasant.

Cons: Very old plane with seatback screens or USB ports for charging.

Pros: reasonable leg room comfortable seat

Cons: No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better

Pros: Everything! I never knew that Finnair was such a great airline.

Cons: Honestly, nothing could have been better.

Pros: I was i business class and the crew were very good

Cons: nothing as it was not a long flight, only 3 hours

Cons: Very bad food my options were pork and vegetarian. Chicken finished.

Pros: Speedy boarding process, good meal choices.

Cons: Plane was a little dirty. Entertainment was also a little limited in terms of new releases.

Cons: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.

Cons: Late departure. Rush to connect.

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️

Cons: We had 4 hour delay causing a stop over at 3am. So yeah

Pros: New plane, good food choices.

Cons: Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters.

Pros: I will recommend to my friends and families.

Pros: Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.

Cons: Our boarding was an hour and a half delayed

Pros: I wish I found somebody to take me around

Cons: No complains