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Cons: "This flight was not a Lufthansa flight as advertised. It was a United flight. And they changed the plane, I believe. The two aisle seats I reserved ended up being a middle and a window seat. Grrr..."

Cons: "Naplaćene su mi torbe u San Diego po 58$ iako je to bilo uračunato u cenu pri kupovini karata !!! Za torbu od22kg(48),i torbu od15kg 116$! Nije korektno!!!! Brukaaa!!!Sramota!!Nikad više sa tom compani!! Never again!!!! Never!!!!"

Cons: "Almost didn’t get breakfast because I was asleep. Crew wasn’t very good about picking up trash."

Pros: "The other passengers were understanding and patient."
Cons: "The crew was inattentive and in accommodating. A little water would’ve been nice."

Pros: "Seats comfortable. Easy boarding."
Cons: "United couldn’t seem to get gas in the airplane and we had delayed departure from DFW. Upon arrival to Chicago we taxied for 22 minutes to the gate causing rushed connection to Munich. Baggage did not arrive at Munich so now we have no luggage."

Cons: "The audio and video system is not working at my seat. They said they were working on it but told me nothing they can do after 2 hours airborne. They finally compensated with a credit for future trip."

Pros: "The inflight entertainment system was excellent."
Cons: "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."

Cons: "Everything was fine"

Pros: "The flight was on time and we had room in the overhead bins. Flight attendants were nice and helpful."
Cons: "The entertainment options were lacking- I had seen most of the movies. I didn't pay for the food but it looked average. Beverage service was slow and trying to get additional drinks was near impossoble."

Cons: "The flight attendants were rude. The food was terrible. The cabin environment was kept entirely too dry."

Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."

Pros: "The journey was smooth"
Cons: "None"

Pros: "I find use my ticket yet ,my country it’s on chaos, @ this moment,i planning to use on the future,I know Kayak have great service ! Thank you I’ll let you know when I fly but I giving you 10 I always recommend people to book with you"

Pros: "The coffee. Everything else very good."

Cons: "Flight was uncomfortable. Airline lost my luggage and were very rude when i only asked questions as to what could have happened! Never flying with United again. I still don't have my luggage."

Pros: "United flew from Puerto Rico to Newark - did not attempt to schedule through airports affected by the hurricane in the southern US"
Cons: "United flights out of San Juan were expensive for those of us who were stuck by hurricane Irma and delayed. I paid almost double what my original carrier charged, but at least we got out 4 days earlier. I see that the carriers have dropped/frozen rates for customers stranded by hurricane Maria, but United was listed at least $100-$200 per ticket above other carriers"

Cons: "can't believe you still have those low quality touch screens. they are very non-touch sensitive, and don't respond well to attempted touch commands."

Cons: "Kept delying the flight for a total of 5hours, and then sat on the runway for 1 hour before take off. Was the worst experience of flying by far. Will definitely go back to delta or American as they are more informative and nicer"

Cons: "Flight was cancelled which I accept, but couldn't get me on another flight for 24 hours???? (When at least 15 flights, some with empty seats, went to Chicago in that time!!!). That's bull United."

Pros: "We went through four scales showing weight complience only to be over the limit each time we got to the final check. And we were accompanied by an United person each time. The only logical reason is that the final scale shows more. They had no idea of how to treat a passager courteously You could see that they are trained to always be right and cougt with their offul reputation they were asked to be better, but they didn't know what better means. The food could not be fed to a dog. The absolute cheapest ever. Two tiniest pieces of chicken, one piece of bread and a sort of pasta sald with raisin uneatable. The service in Paris was better because United couldn't destroy it like in Ny"

Pros: "Nobody in middle seat ...yay! Left on time arrived early. Passengers behaved"

Pros: "Very helpful preboarding and ticket counter staff"
Cons: "I have no butt and long legs so the seating is always uncomfortable. Always."

Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."

Pros: "No WiFi. The new United system is worthless on most flights."
Cons: "Entertainment and food."

Pros: "Being up in the sky so cool."
Cons: "Na"

Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."

Pros: "Very windy decent into denver but pilots and crew were great."

Pros: "Flight attendants were great! Friendly, efficient, and helpful. Power outlets are outstanding."
Cons: "Luggage pick up was delayed. And the constant selling of products during the flight. Come on, a nine hour flight should have complimentary WiFi in this day and age. Also, few people want to pay for on board for airline food."

Pros: "On time flights are a rarity these days. United pleasantly surprised us."
Cons: "Nothing"

Pros: "I don't know why but every time I fly United, my flight ends up getting delayed!! I don't know if they are always delayed or its just my luck."

Cons: "My flight was delayed for about an hour, plane was outdated"

Pros: "smooth check in, effortless boarding"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"

Pros: "Enough time to walk from gate to gate."
Cons: "Had to pay for wifi while waiting."

Pros: "Everything, except one thing"
Cons: "Little kid screaming the whole flight, kicking my seat. Parent threatened me and yelled at me."

Pros: "The staff were great; despite maintenance issues they strived to keep updates shared as best as possible. Overall a good experience. Would have preferred to have been given a more definitive timeline rather than continual 10-15 minute late notices. In any event it was a comfortable flight with professional staff."

Pros: "Friendly staff and organized boarding procedures"
Cons: "The other passengers"

Pros: "United delayed departure from ROA due to a crew and mx scheduling problem. Unable to make BOI connection. Not back until next day."
Cons: "United reflowed aircraft and aircrew to other "more important " flights."

Pros: "Crew was nice"
Cons: "United did very little to accommodate our cancelation"

Pros: "Friendly few, clean plane, and on time"
Cons: "It was way too hot on the plane. I understand it's hard to find a happy medium with people on temperature but this flight was too warm, especially with people traveling with winter wear on."

Pros: "Everything else"
Cons: "That we did not have a card to watch TV"

Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."

Pros: "This was a great flight with great staff and comfort."
Cons: "The plane was dirty from the bathroom, to the asiles to the back room where the crew preps drinks. There also was limited supply on snacks."

Pros: "Organized boarding and smooth flight..."
Cons: "No complaints"

Cons: "Return trip had small planes"

Pros: "Nothing I can think of"
Cons: "Delays with limited information about why or when it might be resolve. Plane extremely uncomfortable."

Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."

Pros: "food and crew"
Cons: "NO leg room."

Pros: "Delays handled with curtesy and information."

Pros: "Really nice crew members"
Cons: "The plane was old and it was shaking terribly, and the boarding took ages especially random security check"