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Cons: Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis.

Pros: Great food, friendly crew

Cons: Late boarding wasn’t announced. Ran out of several drink items on flight

Cons: More announcements about lateness of departure. Less breakable plastic glasses. Passing water out more e often. Better coffee- it was very weak. Better movie selection

Pros: Crew

Cons: Change crew

Pros: Seat was very comfortable

Cons: Inflight entertainment could be much better. Not much choice of films, particularly latest ones. Headsets very uncomfortable and sound quality poor.

Pros: Air Mauritius was a pleasent surprise. The aircraft was clean and the staff wasattentive. The biggest surprise was they served a meal on the short midday flight and that meal was delicious.

Pros: Plenty leg room space.

Cons: Interesting to see that they use the older plains to routes to "not so developed" countries, where they seem to account China. On other routes, the airline seems to be using much better plains with better overall service. I will surely avoid use this airline on flights from / to China.

Pros: Crew were friendly and helpful.

Cons: Flight was delayed all throughout. Plane was old and uncomfortable compared to other Air Mauritius planes I’ve used. Food really bad I did Not enjoy this flight whatsoever Missed my onward connections

Cons: At least,the flight took off at early morning,no delay or cancel.

Pros: I like the fact that the flight left the airport in TLE and landed in TNR

Cons: The cancelations, the general lack of information from any source within the airline and almost everything else about Air Madagascar except for the friendly flight crew and the benevolent employee who took pity on us and actually got us on the flight. We were scheduled to leave two days earlier so ALL of our international connections were missed. If you have any their choice of travel in Madagascar, use it instead.

Pros: very few people on the plane

Cons: ran out of bottled water

Cons: No compensation for flight cancellation No suitable accommodation Bad communication with passengers Bad shuttle service to airport after cancellation

Pros: Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff.

Cons: Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards.

Pros: Great food, friendly crew

Cons: Late boarding wasn’t announced. Ran out of several drink items on flight

Pros: everything

Cons: too little of ethanol on board (nothing)

Cons: To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us

Pros: Plenty leg room space.

Cons: Interesting to see that they use the older plains to routes to "not so developed" countries, where they seem to account China. On other routes, the airline seems to be using much better plains with better overall service. I will surely avoid use this airline on flights from / to China.

Pros: Crew

Cons: Seats (very uncomfortable) Leg room (way too little)

Pros: Very quiet flight, the pilots knew what they were doing from take off to landing.

Cons: The crew is polite, but really slow serving the food and drinks.

Pros: We landed on time

Cons: The entertainment system

Pros: Crew was very pleasant and efficient.

Cons: Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement.

Pros: Air Austral is a great airline providing top quality service

Pros: Crew was very pleasant and efficient.

Cons: Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement.

Pros: Food and service are above usual airline standard.

Cons: Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines.

Pros: We landed on time

Cons: The entertainment system

Pros: The Air Mauritius plane was actually quite comfortable.

Cons: The entertainment on the flight operated by Air Mauritius was not great. It was still old-fashioned and not interactive. The breakfast on Air Mauritius was not healthy at all and was extremely carby and sugary. It could do with some additional protein and less sugar. The vegetarian dinner could also have done with some additional protein.

Pros: It landed safely

Cons: Delayed 3hrs with no information just apologies. Toilets onboard not clean and leaking. Several trays broken. Coffe/Tea served by pouring over customers rather than tray with cup. Safety information only shown when landing. Staff bumped isle passengers several times (me 4 times) with no apology. Chaos in serving dinner as special meals and vegetarian meals sent to wrong seats.

Pros: Food was very good.

Cons: Seats were cramped.

Pros: I sat onseat 8c on this old Airbus 319 and my knees were killing me so little legroom. Im only 1.78m

Cons: Take out one row and give cattle class a little bit mor space please. I already have deep vein trombosis from flying.

Pros: Food was very good.

Cons: Seats were cramped.

Pros: Crew

Cons: Seats (very uncomfortable) Leg room (way too little)

Cons: General lack of concern for passengers. The kids in the seats next to me had screens that weren’t working and they wouldn’t even try to fix them. despite the fact that the water was there, when I declined the meal but asked for something to drink they refused until later.

Pros: Air Austral ok

Cons: When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service.

Cons: To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us

Pros: Crew was very pleasant and efficient.

Cons: Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement.

Cons: Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis.

Pros: We landed on time

Cons: The entertainment system

Pros: I sat onseat 8c on this old Airbus 319 and my knees were killing me so little legroom. Im only 1.78m

Cons: Take out one row and give cattle class a little bit mor space please. I already have deep vein trombosis from flying.

Cons: Mon bagage n'est pas arrivé!!!!

Pros: Food was good, entertainment system was good.

Cons: Crew told me to wait while they eat their meal (on a 4.5 hour flight?) headphones get cleared 20min before landing but all the rubbish gets left on your tray table. delayed departure because the plane was being cleaned, i think if they cleared the rubbish in flight then perhaps it wouldn't be so dirty. Also no information provided as to why the boarding was 30min delayed (COMMUNICATION!)

Pros: Very quiet flight, the pilots knew what they were doing from take off to landing.

Cons: The crew is polite, but really slow serving the food and drinks.

Cons: The quality of the entertainment hardware system is rather old and out dated as opposed to most other long haul airlines I’ve sat on which I really think Air Mauritius should consider upgrading. It’s the only airline that I don’t even bother using their entertainment system at all.

Pros: We landed on time

Cons: The entertainment system

Cons: Seating is quite cramped, I am not a tall person but couoldn't get comfort with the space between seats. Anyway, the crew requested passengers to straigthen up their seat during meal-time which was a bit of relief. Breakfast was mediocre - one bread with hot drink after 6 hours inflight. Crew provided excellent service though through offering additional drinks.

Pros: Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff.

Cons: Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards.

Pros: everything

Cons: too little of ethanol on board (nothing)

Cons: To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us

Pros: Food and service are above usual airline standard.

Cons: Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines.

Cons: Seating is quite cramped, I am not a tall person but couoldn't get comfort with the space between seats. Anyway, the crew requested passengers to straigthen up their seat during meal-time which was a bit of relief. Breakfast was mediocre - one bread with hot drink after 6 hours inflight. Crew provided excellent service though through offering additional drinks.

Pros: Plenty leg room space.

Cons: Interesting to see that they use the older plains to routes to "not so developed" countries, where they seem to account China. On other routes, the airline seems to be using much better plains with better overall service. I will surely avoid use this airline on flights from / to China.

Pros: Food was very good.

Cons: Seats were cramped.

Pros: Got a notification well in advance that it would be significantly delayed.

Cons: IT WAS 13 HOURS LATE!!! Made me miss an important dinner, lost opportunity to sleep before an important day of conference meetings, and missed a breakfast meeting as well. Valuable time was lost due to this absurd delay. Seats were small. Won't rely on Air Mauritius again.

Pros: I sat onseat 8c on this old Airbus 319 and my knees were killing me so little legroom. Im only 1.78m

Cons: Take out one row and give cattle class a little bit mor space please. I already have deep vein trombosis from flying.

Pros: The Air Mauritius plane was actually quite comfortable.

Cons: The entertainment on the flight operated by Air Mauritius was not great. It was still old-fashioned and not interactive. The breakfast on Air Mauritius was not healthy at all and was extremely carby and sugary. It could do with some additional protein and less sugar. The vegetarian dinner could also have done with some additional protein.

Cons: Boarding took much time than average and the anouncement was confusing. Some people are still at the registration desk while the speaker annouce "last call to passengers". There was a lack of coordination which makes passenger felt nervous.

Pros: We landed on time

Cons: The entertainment system

Cons: Boarding took much time than average and the anouncement was confusing. Some people are still at the registration desk while the speaker annouce "last call to passengers". There was a lack of coordination which makes passenger felt nervous.

Cons: Apart from beverages with the meal, there was no other offer for any beverage. This is a 4 hour flight. Really uncomfortable

Cons: Mon bagage n'est pas arrivé!!!!

Pros: Staff were very nice, meal was good.

Cons: Cramped seating, full plane.

Cons: General lack of concern for passengers. The kids in the seats next to me had screens that weren’t working and they wouldn’t even try to fix them. despite the fact that the water was there, when I declined the meal but asked for something to drink they refused until later.

Pros: Plenty leg room space.

Cons: Interesting to see that they use the older plains to routes to "not so developed" countries, where they seem to account China. On other routes, the airline seems to be using much better plains with better overall service. I will surely avoid use this airline on flights from / to China.

Cons: Boarding took much time than average and the anouncement was confusing. Some people are still at the registration desk while the speaker annouce "last call to passengers". There was a lack of coordination which makes passenger felt nervous.

Pros: I sat onseat 8c on this old Airbus 319 and my knees were killing me so little legroom. Im only 1.78m

Cons: Take out one row and give cattle class a little bit mor space please. I already have deep vein trombosis from flying.

Pros: Plenty leg room space.

Cons: Interesting to see that they use the older plains to routes to "not so developed" countries, where they seem to account China. On other routes, the airline seems to be using much better plains with better overall service. I will surely avoid use this airline on flights from / to China.

Pros: First time in business class. Service was amazing!

Pros: The Air Mauritius plane was actually quite comfortable.

Cons: The entertainment on the flight operated by Air Mauritius was not great. It was still old-fashioned and not interactive. The breakfast on Air Mauritius was not healthy at all and was extremely carby and sugary. It could do with some additional protein and less sugar. The vegetarian dinner could also have done with some additional protein.

Pros: Air Mauritius was a pleasent surprise. The aircraft was clean and the staff wasattentive. The biggest surprise was they served a meal on the short midday flight and that meal was delicious.

Pros: Crew

Cons: Seats (very uncomfortable) Leg room (way too little)

Pros: Very quiet flight, the pilots knew what they were doing from take off to landing.

Cons: The crew is polite, but really slow serving the food and drinks.

Cons: Boarding took much time than average and the anouncement was confusing. Some people are still at the registration desk while the speaker annouce "last call to passengers". There was a lack of coordination which makes passenger felt nervous.

Cons: Seating is quite cramped, I am not a tall person but couoldn't get comfort with the space between seats. Anyway, the crew requested passengers to straigthen up their seat during meal-time which was a bit of relief. Breakfast was mediocre - one bread with hot drink after 6 hours inflight. Crew provided excellent service though through offering additional drinks.

Cons: We continued our journey from Mauritius to Reunion, and given the quite small plane, Air Mauritius deliberately left one of our suitcases (and a few others of other passengers) behind. This was then only brought to our hotel the next day at noon (36 h late). Very annoying, as they didn't tell us beforehand (then, at least we could have packed some essentials in our hand luggage).

Pros: Crew were friendly and helpful.

Cons: Flight was delayed all throughout. Plane was old and uncomfortable compared to other Air Mauritius planes I’ve used. Food really bad I did Not enjoy this flight whatsoever Missed my onward connections

Pros: Very quiet flight, the pilots knew what they were doing from take off to landing.

Cons: The crew is polite, but really slow serving the food and drinks.

Pros: Got a notification well in advance that it would be significantly delayed.

Cons: IT WAS 13 HOURS LATE!!! Made me miss an important dinner, lost opportunity to sleep before an important day of conference meetings, and missed a breakfast meeting as well. Valuable time was lost due to this absurd delay. Seats were small. Won't rely on Air Mauritius again.

Pros: I sat onseat 8c on this old Airbus 319 and my knees were killing me so little legroom. Im only 1.78m

Cons: Take out one row and give cattle class a little bit mor space please. I already have deep vein trombosis from flying.

Pros: Crew were friendly and helpful.

Cons: Flight was delayed all throughout. Plane was old and uncomfortable compared to other Air Mauritius planes I’ve used. Food really bad I did Not enjoy this flight whatsoever Missed my onward connections

Pros: Got a notification well in advance that it would be significantly delayed.

Cons: IT WAS 13 HOURS LATE!!! Made me miss an important dinner, lost opportunity to sleep before an important day of conference meetings, and missed a breakfast meeting as well. Valuable time was lost due to this absurd delay. Seats were small. Won't rely on Air Mauritius again.

Cons: We continued our journey from Mauritius to Reunion, and given the quite small plane, Air Mauritius deliberately left one of our suitcases (and a few others of other passengers) behind. This was then only brought to our hotel the next day at noon (36 h late). Very annoying, as they didn't tell us beforehand (then, at least we could have packed some essentials in our hand luggage).