Another 6 hours delayed nothing given to us
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Pros: "Everything great!"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Great crew and food. Nice economy class."
Pros: "Staff were fantastic."
Cons: "Better movies please."
Pros: "Seats are great!"
Cons: "The food options were not that good this time."
Pros: "Not-so-full flight meant we could move about and choose more comfortable seats."
Cons: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "too hot called groups too fast for boarding"
Cons: "Did not make this flight."
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Cons: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Pros: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "Qatar is quite possibly the best airline in the world, especially on its long haul flights. It is heads above the other two major Persian Gulf airlines. All the employees with whom I dealt were excellent and customer-oriented. The planes between Doha and London were new, had more space than older planes and had an excellent selection of movies and TV shows. I ordered special meals on all the flights, and I was very satisfied. I have been a fan of Qatar Airways since I flew it to Australia in 2011. It continues to do a superb job, even in Economy."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "Another B787. Had empty seats next to me."
Cons: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Pros: "Incredible staff, fast boarding, great entertainment center."
Cons: "Breakfast frittata was like rubber."
Cons: "Not enough check in desks operating - very long wait"
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Seat space. Stevice. Terminal."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "boarding was okay"
Cons: "BA operated flight. cannot compete with Qatar Airways, even if the ticket is a Qatar ticket."
Long delay, minimal crew engagement but comfy plane.
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Overall a pleasant flight.
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "The seat was a little uncomfortable but the crew were amazing."
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Cons: "There was no wifi on flight"
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Cons: "Need more leg room!!! Larger meals needed."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Cons: "They have mabaged to lost my luggage"
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "Good multi media access and content"
Pros: "Comfort economy well worth the extra."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pros: "On time."
Cons: "No negative"
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Everything good except comfort of seat.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
They just let people fly without properly using the required mask
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Always exceptional service
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Pros: "Crew were very good."
Cons: "No vegan food available."
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "Excellent service"
Cons: "There was no entertainment available."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Pros: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Cons: "There was no entertainment and the food could be better"
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Cons: "Boarding at CDG was awfully slow"
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Cons: "Plane left more than 40 minutes late with no explanation or apology."
Pros: "Boarding for BUsiness class was fine. Seating was cramped."
Cons: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Pros: "Flight attendant was very nice."
Cons: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pros: "Crew was great"
Cons: "Not enough food"
Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Pros: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Cons: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
We booked the flight from Kayak, through flighthub The flights were cancelled by EgyptAir. We have been calling both parties back and forth to get our refund and nothing is happening.
Cons: "Business class are not comfortable"
Pros: "nothing is good"
Cons: "the food and bathrooms"
Cons: "2 hrs waiting inside the plane, it could have been handle way better"
Cons: "The plane was old and so small, it wasn’t comfortable at all"
Cons: "Almost ok"
Cons: "Boarding it was not good"
Pros: "In flight entertainment and lunch served. Special accommodations made for our child."
Cons: "Nothing...a wonderful experience!"
Cons: "Nothing at all"
Pros: "The plane was overbooked"
Cons: "I don’t think with airline like you could do something."
Pros: "The food was hot."
Cons: "The flight was delayed by almost 2 hours."
Pros: "Very good and helpful crew. I would have loved to see seafood on their Manu."
Cons: "communication while waiting for transfer to overnight accommodation/hotel need serious improvement."
Pros: "The food was okay"
Cons: "The flight attendant was very unprofessional. His ego and his arms were bigger than his brain and much bigger than his interest in doing his Jhon."
Pros: "Everything to tell you this because I always underated the airline because it’s from Africa that’s all thank you."
Cons: "The service I was given by the crew, the aircraft it’s self etc"
Pros: "The way for crew very nice."
Cons: "There is nothing can mention.."
Pros: "The food"
Cons: "TV screens were blurry and not working."
Pros: "everything was good especially the timing and entertaining it all good."
Cons: "keeping to the time most especially."
Pros: "Didn't like anything"
Cons: "Old aircraft, rude crew, terrible food and by far the worst in-flight entertainment"
Cons: "Plane was really old. They desperately need to upgrade their fleet."
Pros: "Crew very nice and helpful , boarding also"
Cons: "No entertainment in aircraft or mobile chargers"
Cons: "We received our baggage 2 days later"
Pros: "In flight service"
Cons: "Food is not as good as it looks"
Pros: "Good meals, and plenty of beverages."
Cons: "The aeroplanes and Cairo airport are a bit outdated, compared to other airlines"
Pros: "Inflight entertainment"
Cons: "Leg room space."
Pros: "Excelent service by crew , boarding did not take long , trip was excellent by all means."
Cons: "The same problem I see with Egyptair company, Flight attendants need to learn some manners how to deal with guests, and most importantly LEARN ENGLISH. These are just waitresses brought straight from some Bus company or Train company."
Cons: "I chipped my tooth eating your food and no one could help me except to say sorry"
Pros: "we should get our laguage from borg al arab and recheck it back to cairo we waited for one and half hour and we were about to loose the next flight to cairo and again rechecked and the carryon they asked us to send it by plane for safety i mean it was very messy and stressful"
Cons: "why for transit we should pick up our bags and recollect it again why not like all other airways to automatic transfereand we get our lagugae at final distrnstion"
Pros: "I was really happy and amazed how the service is on EgyptAir and all the stuff they offer"
Cons: "Boarding took a lot of time and was disorganized."
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Pros: "The food was good"
Cons: "It took over an hour to check-in. People were pushing in because it was not well marked and nobody directing the people. It was terrible. The plane has very old seats, and no entertainment screen on seats, still the old monitors hanging from the roof."
Pros: "Comfortable trip"
Cons: "Hot food not great"
Pros: "Toilet was filthy shortly after arrival. Drop down tables needed to be wiped."
Pros: "Crow was helpful and every think goes great"
Cons: "The flight delay and the pilot went in circle a lot of time"
Cons: "Everyone was courteous. And considerate. Like me!"
Cons: "Middle chairs is very narrow"
Pros: "Boarding and take off are on time. Landing was super."
Cons: "Not applicable."
Cons: "Delay 2 hours"
Cons: "why do you have 3 people in 1 row and zero in another?"
Pros: "Delayed 1:30 hour"
Pros: "Good space. Reasonably modern plane. Could recharge my phone easily. Good selection of movies."
Cons: "The meal was served too late."
Pros: "Everything was fantastic"
Cons: "Old entertainment system, otherwise, everything else was fine"
Pros: "In-seat entertainment; very little turbulence experienced"
Cons: "Delayed take-off by more than half an hour"
Cons: "After buying stuff at the airport we were not allowed to take it on the plane as there was additional security just before boarding. I had to throw away water and Pepsi cans. I thought this was ridiculous"
Pros: "Basic older plane. Got me to where I needed to be."
Cons: "Was late taking off. Poorly organized airport and gate."
Pros: "Overall the flight was good. The boarding process became a bit hectic in Joburg and arriving in Cairo was a mess too. Our baggage took too long to arrive on the belt and people were still waiting for their luggage after I had gotten mine. No one from EgyptAir told us anything which confused us even more. Next time have more organization and communication with passengers."
Pros: "اجراءات التسجيل على الكاونتر سلسه جدا والخدمة ممتازة ونوعية الموظفين تم اختيارهم بعناية"
Cons: "الاجراءات بطيئة جدا جدا في منطقة الجوازات .. والامر الاخر لا يوجد لوحات ارشادية الى منطقة الصالات الخاصة .. الامر الثالث نوعية الاكل والاثاث الموجود في صالة درجة رجال الاعمال سيئة جدا"
Pros: "Crew was professional and food was very good. Entertainment was really good."
Cons: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."
Pros: "Seats were comfortable in economy and entertainment system was excellent."
Cons: "Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each."
Pros: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."
Cons: "All the food is halal."
Pros: "Good value for money."
Cons: "Slow processing at boarding with unnecessary additional bag search."
Pros: "Seats near me were empty"
Cons: "There was no vegetarian food. This is a big thing. The stewardess walked past me although I was waiting to buy from duty-free."
Cons: "They upgraded me to business since I am gold member"
Pros: "I had a really good asigned seat"
Cons: "Still no Harry Potter films"
Pros: "Breakfast was slightly better than dinner choice"
Cons: "Window seat is quite cramped and I am not sure why I had to pay to choose a seat before this flight but not for my previous flight to Singapore which resulted in me getting one of the last seats available which was a pretty cramped window seat. Also too many repetitive announcements"
Pros: "The crew were pleasant and visible."
Cons: "Food quality was pretty poor. It used to be so good. I had sea bass which was so dry. There were a group of 30 people travelling together. They monopolised the lobby bar and were rowdy and noisy despite requests from the crew. The flat bed is so hard, it needs a mattress."
Cons: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"
Cons: "Very old aircraft"
Pros: "I liked my seat and the food"
Cons: "I did not like the cleanliness of the bathroom I did not like their entertainment I did not like that the flight attendants were bickering at each other not professional at all"
Cons: "The seats in row 43 should only have 3 in the middle as I kept getting bumped by the trolley as the aisle narrows considerably at that point in the plane."
Pros: "Despite being nearly full it was comfortable. A fair choice on entertainment. Pleasent professional crew."
Cons: "There was a disagreement about my hand luggage. At check in it was agreed I coukd take it on board even though it was 8.9 kilos. Just before security they said no. After going back and forwards it was agreed. No fault of the airline there were several infant children close to my seat. At times it was annoying"
Pros: "Travelled in Airbus 380 for the firstvtime and I was impressed by size of the plane and comfort in economy class. Enough of leg space to bend my leg and avoid bad blood circulation. Overall comfortable flight."
Cons: "Again I found behaviour of few Crew Members a bit rute for instance i asked hor headphone from one of the attendant and she immediately told me that it cannot be missing as she put the headphone there by herself making me feel like as if i stole the headphones. I was bit speechless though i really wanted to reply to her but it would have been rude. Second thing I did not like about flight was foir serving. In our over 7 hour flight, we were just served breakfast in the morning just 2 hours before landing. Its not healthy to keep customers hungry what if the customer is diabetic. Airline need to understand that up in the sky we are dependent on them for our basic needs and it should be respected."
Pros: "E box movies , longer leg room"
Cons: "Nothing I love Etihad"
Pros: "Crew friendliness"
Cons: "Delayed by 2.5hrs in Abu Dhabi due maintenance....better to find it on the ground than in the air, I guess!"
Pros: "Had the front seats with legroom on a 380, significantly quieter there than in Business on a 777 Was out of Heathrow within 40 mins of landing, usually a lot longer!"
Cons: "Food was minimalistic, bkfst and then a chicken sandwich on a 7 hour flight..."
Cons: "Maybe if me and my son was Muslim we would have been treated with dignity and respect but will not and wasn't"
Cons: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"
Pros: "They had to delay the flight for those who were arriving from Durban because of the delayed flight."
Pros: "Great all round experience - good flight, nice plane, comfortable and well equiped with lovely staff."
Pros: "Cabin crew were cheerful n helpful"
Pros: "I liked the wider seats and slightly more leg-room on the Abu Dhabi/London leg of the flight, the food was good and the staff pleasant."
Cons: "I was randomly picked for an "extra security check" at the Heathrow check-in in Abu Dhabi, which seemed ridiculous after going through the Johannesburg security and x-ray check as well as the Abu Dhabi one, and then having to switch on all of my electronic equipment and be swabbed for what I assume was drugs felt a bit over-the-top."
Pros: "The check-in staff in South Africa were exceptionally pleasant, the food and entertainment were good."
Cons: "The seats were very narrow with little leg-room on the JHB to Abu Dhabi leg of the flight - and I'm a short person."
Pros: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"
Pros: "Was impressed with the entertainment, informative and comfortable"
Cons: "It is imperative that the crew insures that the safety measures and instructions are adhered to... But I must say it wasn't so... For instance a passenger in my ile was busy on the phone while we were preparing for for take off... And he wasn't the only one... Unfortunetly... Safety before all... Thank you... Will fly with you again..."
Pros: "Warm crew"
Cons: "Some crew were mean"
Cons: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."
Cons: "One of the flights ran out of blankets. It was freezing in the cabin"
Pros: "excellent quiet A380 plane. Enjoyed the flight even in economy"
Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Pros: "Everything was lovely."
Cons: "When compared to etihad food is better, but when coming to entertainment etihad is way better. When coming to online checkin these guys had some server issues and I don't know how it's possible but some one was able to login to my checkin and ordered a wheelchair for me that was little embarrassing"
Pros: "Seats where just roomy enough,let's face it,you can always use more room right. Staff was very friendly and attentive . I absolutely loved flying Etihad !"
Cons: "I would still like a roomier seat,again though, I think anybody would . I probably should have perchased first class,hmmm, should the whole plane be that comfortable?And not too much more cost . I say that would be wonderful !"
Pros: "Despite being a totally full flight, it was comfortable, with prompt food service, friendly service and good entertainment options. Gluten-free meal was good quality."
Cons: "- Dated entertainment system compared to newer Etihad aircraft. - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia."
Cons: "Crew doesn't interact with the passengers at all. They act very snooty."
Pros: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Cons: "There was nothing not to like. Great service"
Pros: "Flight was comfortable and the staff was attentive and friendly. The food was goiod and the seat spacious and comfortable."
Cons: "Boarding was chaos in Abu Dhabi. Business class passengers were not given priority boarding and were forced to stand in long ques in the heat and to be squeezed into a bus with all the others. This happened both in my outbound and return flights. This meant queing in the heat out on the tarmac with the economy passengers."
Cons: "Too cold in the airplane"
Pros: "Staff in business very attentive and friendly. Food and beverage choices very good. Presentation excellent. Staff in economy nice enough."
Cons: "In business on the 380- where has the massage option gone on the beds?? Those awful hot sandwiches served after breakfast in economy. Greasy, fatty and more like pastries. They have been serving them for years. I've spoken to tens of people and not found one who likes them! Toilets not checked very regularly for clean ups/ tidy ups and replenishments. Online duty free showing 'not available' but when they came around it was."
Pros: "Ample room and privacy provided by the tastefully done seating pod arrangement"