Pros: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Cons: "I like it the way it is. Keep doing the good job."
Pros: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Pros: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Cons: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Cons: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."
Pros: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Cons: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Pros: "I was already travelling 5000km so I didn't notice anything"
Cons: "Turbulences ... but it's ok."
Good could have been better. Emirates used to have really good food and lately it’s been sub par
Pros: "Nothing"
Cons: "— Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely"
Pros: "Crew helped me with a chamomile to help me sleep."
Cons: "It was quite good"
Cons: "Flight delayed 6 hrs due to operational issues on the Emirates side"
Pros: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Cons: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
Pros: "The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual."
Cons: "I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once."
Cons: "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
Pros: "nice people, good food"
Cons: "the process in Dubai for boarding is strange, first they make you go into a smaller room where there aren't always enough chairs, then you have to wait there until your section is called. Why not just do it all at the same time?"
Pros: "Very friendly crew, and great entertainment options."
Cons: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Pros: "This is the most messed up money making strategy I have seen at airlines."
Pros: "Crew and stewardess were fantastic"
Cons: "Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor."
Cons: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."
Pros: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Cons: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Pros: "New airplane was comfortable and clean. Food was just okay."
Cons: "We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort."
Pros: "Food and drink was good."
Cons: "Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport."
Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Pros: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Cons: "Better selection of videos"
Pros: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Cons: "See above"
Cons: "Stop using old planes with no personal entertainment systems on the back of the seats."
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Pros: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Cons: "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"
Pros: "The crew on the final leg was really nice and helpful"
Cons: "From Entebbe to Nairobi I was cold during the flight. I wish I had been offered a blanket."
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Pros: "staff crew on the plane were very nice and accommodating"
Cons: "food portions are too small and movies selections. most movies were very old"
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Cons: "My flight never left Kigali and neither etihad nor Kenyan was able to help"