Flight was comfortable Thanks
This flight the air was on, for a change, and we were comfortable. It was not full and the staff got us water, when needed. Bathroom cleanliness is an issue. Maybe more visual signs in the bathroom will help passengers who can’t read keep it clean? Also no toilet seat covers.
Cons: "The travel was very good"
Pros: "Nothing noteworthy was done well."
Cons: "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."
Cons: "Nothing comes to mind"
Pros: "Airrbus A350 confort"
Cons: "Crew professionalism and food to be improved"
Pros: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Cons: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"
Pros: "seat not comfortable"
Cons: "more drinks along the way"
Cons: "The seats are uncomfortable"
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Pros: "The crew were ok but took ages to help you"
Cons: "faster service in the plane"
Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."
Pros: "Thumbs up. Flight was smooth and on time!"
Pros: "Again excellent service"
Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Pros: "New plane fantastic cabin"
Cons: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"
Cons: "They didn’t announce when boarding started/what zones were to go."
Pros: "delayed departure due to weather , very limited information from the crew towards the passengers."
Cons: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"
Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."
Pros: "Auto-adjusting windows"
Cons: "Understaffed. The plane looked and felt old. Food was sub-par."
Pros: "Boarding was superb"
Pros: "The standarts (equal to african standarts of course)"
Cons: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"
Pros: "Comfort The crew is always so helpful."
Cons: "Food did not agree with me again."
Pros: "Everything Kosher food was excellent"
Pros: "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
Cons: "I can’t fault anything on this flight."
Pros: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
Cons: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
Cons: "My phone was stolen on airport premises"
Pros: "the air craft was very good and the comfort is good no complain..."
Cons: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Pros: "Great crew, decent food"
Pros: "evry thing"
Cons: "no thing"
Pros: "Comfortable flight, pleasant airline attendants."
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Pros: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Cons: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
Pros: "Their flight attendants care about people, and overall it's a great airline, except for food."
Cons: "Ethiopian Airlines consistently has sub-quality food."
Pros: "It showed a decent tv show but the intercom kept interrupting"
Cons: "Delays leaving, delays arriving, the plane felt dirty"
Pros: "aircraft was nice and well kept, and crew friendly."
Cons: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Cons: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Pros: "The best flight ever and the crew is super cool"
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Cons: "need more room in seats. It's impossible to sit next to someone without being on top of each other"
Pros: "Good customer service on time flight"
Cons: "The person at the check in counter initially gave me a different seat than the one I chose online but changed it after I asked for the same seat I had selected online, hone of the worst seats on theplanee also changed my seat for the addis ababa to manila leg without my knowlege and gave me one of the worst seats on the plane. Ruined the trip for me"
Pros: "It was a good flight, made only a little disappointing by all the children running through the plane, opening the washroom doors and leaving them open. A little strange, really."