Jafferji House and Spa

Good Location. Good Rooftop Restaurant. That's all.

1. Hygiene Located in the heart of the old city, there are many rats inside and around the hotel. I stayed in the Princess Salme Room, the rats ran on the ceiling and was too noisy to sleep from 10 o'clock at night. While staying for two nights, I also saw rats on the stairs of the hotel. 2. Employees' ability to solve problems Despite these conditions, the staff members' response was poor. The rats in the lodgings were insignificant for them and they did not provide a clear solution. Communication between employees is also a big problem, and the afternoon employee didn't know or didn't take any action. 3. Untrustful Manager The manager in charge responded with a lie and a high-pressure attitude to avoid the moment. We did not receive the service for comfortable sleep after paying expensive accommodation. We had to argue with the manager to convey our inconvenience. The manager here acted like a market trader, not a service worker. 4. WiFi is not available at the room. They have very slow Wi-Fi access in the lobby and no Wi-Fi in the room. 5. Slow breakfast This place is not a buffet breakfast, but it serves an order for each menu. The problem is that it takes too much time to take an order and get food. If you have a schedule in the morning, you should go ahead and order breakfast earlier than you think. (+ Others) * The bathtub is made of concrete so it cools down quickly even if you receive warm water. * The hot water tank is small, so the hot water drops quickly and the cold water comes out. It is recommended that the next person take a shower at least 15 minutes after the shower. * There is no door in the bathroom, so you could feel embarrassed.

Comfortable bed.

Received an indecent phone call to my room at 10pm offering a „gentle massage“, then claiming my confirmed airport transfer for 12:30am was cancelled and I had to leave the hotel by 11:45pm. Went down to reception, where I realized it was the night receptionist, who called. First he denied it was him, then he gave in and started begging me not to report him. As my transfer was actually there before midnight, I had to comply and leave. Communicated with management, they agreed to reimburse me for the night. Never materialized. They claim that booking.com refused to transfer my money back, but why should they, not having anything to do with it. It‘s exactly 4 weeks after I checked out, today and still not resolved. Very slow and unsatisfying communication with the hotel, so I guess, I will not get my money back. Very bad ending to an otherwise nice vacation.