Sotetsu Fresa Inn Yokohama-Sakuragicho

The free space with coffee/tea in the afternoon was very useful for us - when we were travelling in a bigger group of people - to meet and discuss. The localisation of the hotel was very convenient - near to a metro station - if using stairs - just in front of the hotel, and just few steps more to the elevator entrance - which was especially useful when travelling with luggage.

The hotel posse as filled with technology - you (in theory) could check in by your self, you got a breakfast ticket that you were supposed to use for "checking in" for breakfast (and according to the sign - by your self) - in practice this wasn't the truth. First, we needed assistance of the staff with checking in - which gave additional problems, because we chose English version of the application and the staff had problems with using the machine in English... Also we had a very unpleasant situation during the breakfast - so the first and second day there was a person who was taking our breakfast-tickets and scanned it on the machine (although there was a sign that you should do it by your self) - on the third day there was no staff on site - and since we were in a hurry for our work - we checked the sign carefully - and it said please scan the ticket by yourself - so we did as the sign said and we started to collect the breakfast. Few minutes later one of the staff came and in Japanese asked for our tickets - which we showed we have and tried to explain we already scanned - as the sign said - also showing on the sign (both in English and in Japanese), however the lady took our tickets and scanned again - and of course got an error. To shorten the story, in the end there were three people form the staff - one partly speaking in English - making a big fuss about should we eat breakfast or not - not to mention they were doing the fuss in presence of other guests of the hotel. From the beginning we tried to explain that we scanned the tickets by ourselves ("jibunde") but if they had any doubts they could always use the monitoring or ask us/charge us additionally - it's not like they did not know in which rooms we stayed. Instead they made a big fuss, making us almost late for work and also making other guests to look at us like at crooks.