Jianguo Hotel Xi An

Location was okay, that’s about it.

Old and very tired building. Rooms were tiny, dark, and dingy with no views. Service was disappointing. Put us on a smoking floor even though we requested otherwise when booking, people smoking in their rooms and in the hallway. air conditioning didn’t work, only the fan, pool was tiny and had about 40 peoples in it which made it very full and unappealing. We asked for a second key card but they said they couldn’t provide as they were running low on key cards, really?! Concierge was very young, when we asked him to call us a taxi, he said he’d do it from his phone which meant he’d be charged via his phone, implying we’d have to pay him. We asked why he couldn’t call a taxi from the hotel phone, he couldn’t explain and called the manager (btw, we speak Mandarin, albeit a bit broken, but no issues in Shanghai or Beijing). The manager then called us the taxi. Granted it was golden week here, and the staff were perhaps overwhelmed, but disappointing.