Courtyard by Marriott Wilmington/Wrightsville Beach

Nothing

We checked in to a dirty room, was moved to another room that was also dirty. Seems as if housekeeping is not cleaning properly, rushing to do the rooms. Might I add several of them was cursing and upset the next morning and walked out and quit. The beds are very hard and uncomfortable, woke up every morning in pain. Our air didn't work properly, it was 80 plus degrees in our room for 2 days. Spoke with the lady at the front desk she never sent anyone up to check it out. Our 3rd day there I was finally able to get help, the a.c. had to be changed out. The thing that upsets me the most is that the white girl with blonde hair(dont remember her name) at the front desk asked me if I wanted to check out because I was mad about the dirty room. How dare you after I just drove 2 hours to stay here. As if it's OK to check in a dirty room.

Liked the healthy breakfast options.

Checked in 1.5hrs after check in time but the room wasn’t ready. We were assigned the room anyway and were told there weren’t any other rooms available. We walked in while the room was being turned over. Spoke with Manager and was assigned a ready room. New room A/C pushed out warm air despite being on cool. A few dead bugs on the bathroom floor. Furthermore, We were charged the room rate twice plus incidentals. We weren’t informed of the double charge. We brought it up and was told it was just $30 for incidentals. We had to convince them that they charged our account $280 twice plus $30. Ultimately it was distressing they befuddled the whole process and overshadowed our vacation.

It had recently been remodeled, so it must be better than it was prior to the refresh.

It didn’t feel clean and it areas it was not clean. The hotel gym was the worst hotel gym that I’ve been in; dirty, small, dark, poorly equipped.