Copthorne Hotel Wellington, Oriental Bay

I like the layout of the rooms and location

The room service was cold and not very good standard chewy. Vegetables were totally different from what I had been told. Staff were very good about it but decided not to try anymore food ate out.

Two separate sleeping areas for twin room.

Waited 50 for breakfast no one let us know it was going to be such a long wait, there had been a few people having the buffet but they were finishing up when we ordered. We were the only people in the restaurant now, no one thought to enquire if we were ok or if we would like a coffee or tea, After some time we had noticed a couple of plates sitting under the heat lamps and were hoping they weren’t our Eggs Benedict, after 10 minutes plates still under the heat lamps we went to find someone to see how long it would be as we had been waiting over 40 minutes, to be told they had to make the hollandaise sauce. We told the young lady that served us we couldn’t wait much longer, no one came to our rescue after another 10 minutes so we walked out. They kindly charged us for the breakfast we didn’t get. The lady at reception took it off our bill with no apology. I can’t believe the chef thought it was ok to put poached eggs and salmon under a heat lamp while he made the hollandaise sauce... How was that ever going to taste good..

Avoid the Vista Suites

The Vista suites are part of another building and do not have airconditioning. The rooms are small by todays standards. It was quite a warm day and night and the windows and door had to be opened. Given Wellington is so windy this has its drawbacks and especially noise overnight.