Vila Franca do Campo hotels

Pros: Location was perfect and staff friendly. Breakfast was great.

Cons: There was no information about activities on the island, gym was very basic, swimming area was very basic. Air condition settings were complicated.

Pros: The stuff were very helpful. Very close to everything. High level hotel

Cons: The expensive price

Pros: This property is one of my favorites! Gorgeous decor, attentive staff, great amenities. Tasty breakfast and smiling hosts helped make each morning special. The room was comfortable and well-appointed.

Cons: The a/c is on a timer and shuts off throughout the night every few hours.

Pros: Great location and desk/door staff

Pros: Modern, good size and good value for money overall

Cons: No, spa, in house restaurant appalling.

Pros: Everything was perfect. Front desk and frontdesk manager very helpful and friendly. Very nice doormen. Gorgeous breakfast. Very clean,and soundproof rooms. Location and view excellent. Bar and room service 10 out of 10. We will come again. Thank you!

Pros: Wonderful place to stay and staff were very helpful and sweet.

Pros: The staff was very professional, the location ideal, and the room was clean and comfortable.

Pros: Staff was great, some variety for the breakfast buffet and location in the city.

Cons: The room did not have a closet or bath tub.

Pros: Location

Cons: No attendance to temperature control that kept saying " internal filters require cleaning". Also general cleaning of the rooms was careless.

Pros: Vanessa and her mother were just amazing. So kind. Nothing too much trouble. Beach towels and bikes available and washing done for us too! Incredible value for money and we would absolutely recommend Casa da Ilha. The room was delightful and ambiance made it feel like a family home. We are really impressed. They even made a special effort as it was our wedding anniversary. Thank you!

Cons: There are road works as the parking is being improved so understandable. It does affect the wi fi, apparently, but not a problem for us and it will make a difference to the accommodation, so ....all good.

Pros: Everything. :) It was the best place in the whole island where we’ve stayed!

Pros: The room was airy, light and spacious - simple but with a few nice touches such as treats left in our room. Cleaning was excellent and the hotel even offers a laundry service. The check-in staff was friendly and helpful.

Pros: Wonderful experience, clean and comfy. So nice!

Pros: The owner and staff were immensely friendly, welcoming, and available. We really appreciated their help and suggestions!

Pros: The rooms are very spacious and clean. The owner and Annabella are amazingly friendly it makes you feel very welcome. We loved our second time stay as much as the first time. We love the room with the garden. Great for eating your own cooking that you can make in the shared kitchen.

Pros: Location was good, with a nice sea view. Rooms were clean and well equipped. Owners/staff very helpful.

Cons: Roadworks outside the property (couldn't be helped).

Pros: Location was very good, the owner was very friendly and gave us precious tips. Easy parking, helpful, friendly staff.

Cons: Dishwasher would be good since there is a shared kitchen.

Pros: The information about the island we get at our checkin was very helpfull. The room is clean and comfortable and the owner is very friendly.

Cons: The location is a 15 minute walk to the centre but they have bikes that you can use.

Pros: The rooms were immaculate and there was air conditioning. I also liked having a kitchen to store and prepare my food!

Cons: It was great, liked it all.

Pros: Wonderful experience, great accommodations, exceptional staff, loved Sao Miquel & can’t wait to return!

Pros: Marguerite and her team provided us a wonderful experience, even when our arrival was delayed and we missed breakfast. Much to our surprise, a hearty travelers breakfast appeared. Marguerite assisted us with restaurants/ reservations. They really do know the island. Breakfast was the highlight of the day with a superb assortment of items. We loved speaking with the other guests each morning and so enjoyed the ability to make a cup of tea in the gracious living rooms, at other times. The Quinta is a European style guest hotel, located on the outskirts of town, but close enough to everything. Guests should know there are stairs between the levels, but is possible to move between areas by car. Our visit was in Oct.

Cons: Improvements to this wonderful place could be : luggage racks for the rooms and maybe a comfy chair

Pros: The staff basically saved our trip to the Azores, after we had some troubles with our airline tickets. Outstanding B and B. Excellent for kids / families.

Pros: The house, the staff, the breakfast, comfy bed

Cons: Not close to town or restaurants. Rooms in building with breakfast room can be noisy.

Pros: The location was great, close to town but on a nice quiet street. The staff were nice and accommodating and the breakfast was yummy.

Pros: This is a beautiful place to relax and rest. extremely friendly and helpful staff. Breakfast is excellent.

Cons: nothing. all was perfect

Pros: This will be long. But worth reading if you’re going to Sao Miguel. This hotel is beautiful and charming. The decor is lovely and all details are cared for incredibly well. The rooms are spotlessly clean and cozy. The breakfast buffet is exceptional - it changes every day, and everything is fresh and delicious. It’s also presented beautifully. All of this was really great. However, the people who work at the hotel made our stay. Margarida is amazing. We assumed she owned the place by how much work and heart she puts into everything. She and Stacy went above and beyond to help us with every request for advice or restaurant bookings or activities. They are very warm and seem to genuinely enjoy helping guests have a good experience while visiting Sao Miguel. They gave very good tips for places to go based on talking with us and understanding our interests (e.g. Stacy recommended a beach that was a real escape, situated below a jungle-like forest and surrounded by beautiful, very dramatic coastline, with very few people). Every member of the staff is very kind and helpful. You feel very welcome and relaxed. They’ve managed to create a unique atmosphere. I should also mention that Margarida and Stacy switched into overdrive when they learned it was my boyfriend’s birthday. We gave no notice and had a few unrealistic would-this-be-possible requests for the day. They went all out to try to make it all happen. They’re clearly well connected on the island and know it well. Margarida knew that I wanted my boyfriend to be able to have chocolate cake that evening at dinner and to avoid any chance of the restaurant selling out of their chocolate desserts, she personally delivered a chocolate cake to the restaurant in the afternoon as a gift to us. Imagine! If you’re going to Sao Miguel, I can’t recommend this hotel highly enough. Thank you Margarida, Stacy, Joao, everyone! -Molly

Pros: The staff were exceptionally helpful, especially with Restauraunt suggestions and day planning - all this in English as our Portuguese was almost non-existent. The older building is beautifully adapted to its current function. We were there very early in the season -first week in April and almost the only guests - yet we were treated to a lavish feast of a breakfast which changed daily.

Cons: Thankfully, our bedroom had a separate, very quiet convection heater as the building was not using its central heating unit; thus the bathroom was quite cool - and humid - making it difficult to dry washed clothing, - and cold’ish to shower in.

Pros: - Beautiful grounds and setting - Delicious breakfast with variety of specialties - Nice pool area - Great hospitality

Pros: We arrived at midnight at the airport but there was still waiting someone to welcome us at the hotel (with umbrellas and all since it was raining a lot). Excellent breakfast with fresh homemade products (cakes, juices, eggs, jams...) with a lot of choice in a very nice setting. Helpful and very kind staff.

Pros: The owners were so kind and helpful. They really made us feel at home during our stay. They were also extremely helpful after our stay - they provided recommendations and maps for other parts of Portugal that we planned to visit and put us in contact with individuals to help with some questions that we had.

Pros: Very welcoming and friendly place. Beautiful traditional rooms and delicious breakfast. Lovely experience and would certainly come back!

Pros: Breakfast was excellent. Nice variety of options available. Staff was very friendly and helpful. A short and scenic walk to restaurants on the beach. Beautifully remodeled building which maintained a lot of the historic character.

Cons: A little outside the city center so less options nearby. While parking is plentiful in the area, the street is a bit tight right in front. It probably adds to the charm in the end but takes a little to get bags in and out.

Pros: The staff were absolutely fantastic, gave us great recommendations and made lots of bookings for us. We really felt the personal touch. Breakfast was excellent and the one supper we had was delicious. Overall a brilliant stay.

Cons: The location is slightly out of town however we enjoyed a waterfront walk into Ponta Delgada and we had a hire car.

Pros: We liked everything. Jose and family couldn't do enough for their guests. Lots of helpful local advice. Booked our car for us. Relaxed breakfast times so no need for alarms. Delicious and varied food at breakfast. Beautifully decorated rooms. The local area, in fact the whole island felt clean and safe and is so easy to drive around.

Cons: We didn't like leaving.

Pros: Very welcoming and friendly place. Beautiful traditional room - quiet and spacious. Delicious breakfast with fresh fruit, freshly baked pancakes and eggs & bacon. Good location with parking spaces available nearby.

Cons: /

Pros: Large , unique , clean room . We were very comfortable and found it hard to leave ! Jose is wonderful , he has great recommendations to make your stay an absolute blast

Pros: Historic,chic,artistic atmosphere ,wonderful personal hospitality

Pros: Our hosts were wonderful, kind, and very accommodating. They went out of their way to help us plan a great time on Saõ Miguel, with travel advice and booking reservations for us. The room was great; the historic building was very special; and the breakfasts were phenomenal (with different treats every day). The best day of our entire trip was the cooking class and dinner hosted here. The class was fun, the food and wine was amazing, and the connection and camaraderie we had with our hosts and the other guests made the trip unforgettable. We're so glad we stayed here!

Pros: Fine breakfast, very delicious dinner. Friendly, helpful hosts. Thank you Eduarda and Jose!

Pros: Great location

Cons: Bed was a bit firm

Cons: The restaurant of the hotel is not good.

Cons: Perfect location! We loved it! Beautiful inside and out, staff is awesome! Thank you!

Pros: The "Alcides" is a simple hotel run by very kind and generous people. It is conveniently located in the VERY center of the city. Rooms are modestly furnished, but clean and comfortable. Breakfasts served in the restaurant downstairs offer many choices (even fresh OJ!) Did I mentioned kind, generous, helpful service?

Pros: Spacious room, good bathroom. Late check in 2am

Cons: Breakfast was rather poor, buffet partly empty, no plates, etc. Bathroom with lots of hair on the floor. Construction work just outside the room on Sat morning at 8am.

Pros: Room sizes, new installations and accommodation. Very friendly and helpful staff with excellent location in Ponta Delgada

Cons: Breakfast could be improved. More options would be nice to have. It wasn't bad but could be more complete.

Pros: Great location, close to restaurants, museums, the port, and many churches to visit in Ponta Delgada. The staff were friendly and accommodating.

Pros: Spotlessly clean. Well maintained. Friendly staff.

Cons: Construction work going on next to our room starting at 8:30 AM. Pillows seem ripe for replacement.

Pros: Very good central location and staff were extremely helpful and pleasant.

Pros: Super comfortable bed. Air conditioner. Hairdryer. Great location in city center. Friendly and helpful staff.

Cons: Basic breakfast.

Pros: Good location, nice room, good price. Near by the airport, but nights are quite (no airport traffic) slept very nice there.

Pros: Very good breakfast and good value for the money

Cons: A little noisy because of the airport

Pros: Real peculiar place in Ponta Delgada. Welcoming and breakfast are the must! Do not hesitate to make a Step there!

Pros: The hotel is good for the price. Room was spacious and it had a good shower although the bathroom itself was pretty small. Breakfast is very nice. There is a free parking lot very close by and downtown is only a 10/15min walk. All in all this is a place I recommend.

Cons: The only downside is that there were mosquitoes at night and when we asked for a spray they didn’t have any. Their first aid kit was also pretty dated and didn’t have many things (we had a couple of cuts on our feet).

Pros: We only stayed one night but the location was good and the ability to check in late after our flight was appreciated. The bed was large and comfortable. The shared kitchen facilities and outside garden area looked good but we had no chance to use them. The reception staff were helpful. Good value for money overall.

Cons: The bathroom was the tiniest we've seen, but at least it was private rather than shared and it was modern. Plane noise was to be expected given the close proximity of the airport to the town.

Pros: Very good double bed and friendly staff

Cons: Really small room and not a very big breakfast.

Pros: The staff which was helpful with tips about the area and with need we had (breakfast earlier than the scheduled time).

Cons: Nothing relevant, for the price we paid it was a very good experience!

Pros: Good place for few nights in Ponta Delgada. Nice and helpful reception staff. Easy check-in. Good breakfasts. Walking distance to the center of the city. Room was OK, good shower. Air conditioning. Small fridge inside the room. Communal kitchen is available for use of guests.

Cons: The landing airplanes are noisy as the airport is close. Our room (Pusan) was bit quirky as there are steps inside (making it less comfortable and less useful). The doors of the wardrobe need fixing. Bathroom is rather small. Parking on the street can be challenging.

Pros: All good!

Pros: Breakfast was good. The location was good--an easy walk to the city center. Our room was perfect for our first nights in Ponta Delgada, as it allowed the three of us to stay in the same room and yet still have some privacy in our bunks.

Cons: Despite the wonderful weather, I was a bit hot at night when sleeping. A fan would have helped!

Pros: The pool was nice, breakfast was good with a lot of choice. Location is great, right in the centre. Staff is very friendly. Nice terrace.

Cons: The rooms are not very modern looking. The steam room was alright, but do not expect too much.

Pros: Great location and nice room and facilities. Balcony view from upper floors is beautiful. Breakfast was good, not super-amazing though.

Cons: Ironing in room is not allowed, which is a bit weird.

Pros: The receptionists were so helpful and made reservations for our dinner, and taxi services. The place is so beautiful! state of the art!

Pros: Very good swimming pool, friendly staff

Cons: Slippers and a bathrobe were not provided which is not acceptable, considering the price of my room! A kettle should also be in the room.

Pros: Loved the out door bar, the musicians, the lobby, the sea view from our balcony and the professionalism of staff. The pool and sauna were a bonus.

Cons: We never got a parking card and had to check in at the front desk every time we needed to drive.

Pros: The staff were so friendly and helpful. The food was excellent.

Cons: Need softer pillows!

Pros: Wonderful location, lots of restaurants & tour companies nearby. Great sea view from the balcony. Friendly service, great & helpful staff.

Cons: No coffee or tea making facilities in rooms. Bathrooms are clean but could do with a renovation (doors stick, shower was narrow and a bit short for me.) Breakfast was decent but somewhat limited (stayed for a week and only had bacon & scrambled eggs each morning as warm options.) Hotel restaurant was hit and miss.

Pros: Everything was very good. We have to go to the airport very early, they give us travel box, because we couldn’t eat breakfast that day. We asked for brown bread, they can solve it. The bed was very comfortable, the room is very clean.

Pros: This was our honeymoon trips the room was decorated and there was even a bottle a champagne in our room the first night! Claudia was a very helpful and nice at the check in desk. She also suggested places for us to visit during the day!

Pros: very close to the marine. short ways. friendly and personal. nice view.

Pros: This was a reservation for my parents wedding anniversary. They absolutely loved staying at this hotel. They were very well received and really loved the facilities. Also, they enjoyed very much the variety of food during breakfast time.

Pros: The Breakfast was awesome. The gentleman who helped us put our bags away and called our cab for the airport. The beds were extremely comfortable.

Pros: Pool and location were excellent! The rooms were spacious and the air conditioning worked well. The hotel was beautiful.

Cons: Would be great if they had full length mirrors in the hotel rooms.

Pros: The friendly atmosphere of the hotel, the readiness of the staff to help us in any situation.

Cons: It is difficult to find anything. We stayed only for one day.

Pros: The location is nice, just near the cathedral and the centre. The bed is very comfortable. The breakfast was excellent. The hosts are very friendly and helpful (Marcio was exceptionally helpful). The ambiance is amazing! Note: Please keep in mind that the streets are quite narrow, which means a challenging parking. The parking inside the hotel is another challenge (however, Marcio took care about it, many thanks to him).

Pros: The room was a decent size, the housekeeping staff and Gonçalo in the bar were lovely, great location

Cons: The main issue was the horrendous attitude of the reception staff. Total disinterest in us or our comfort. Didn’t show us where main sights were, didn’t ask us what activities we might be interested in, didn’t suggest restaurants or day trips. Never looked up when we came in. Rooms didn’t have towel rails, or tea and coffee making facilities, the whole hotel didn’t own an iron (unbelievable - when we queried this they just thrust a laundry list at us saying we had to pay), and most annoying no safe in the room which was incredibly inconvenient and the reception staff didn’t even seem to know the room didn’t have this. Their solution was to offer us old used envelopes to put valuables in and leave them at reception. This hotel isn’t good enough for 3 stars let alone 4 and I’d never stay here again. Apart from the aforementioned staff, their attitude is terrible.

Pros: Very nice, convenient location, friendly and helpful staff, nice breakfast

Cons: Nothing I could think of

Pros: Great central location, very interesting lobby, good restaurant attached, good looking pool in the courtyard, rooms are not huge but quite comfortable, good shower, pretty decent breakfast buffet, the whole place really leans into the fact that it used to be a school which is cute

Cons: A LOT of street noise, no towel hooks in bathroom, no view to speak of, apparently guests can smoke by the pool which is gross

Pros: The property was in a great location, very nice, large rooms and bathroom, good breakfast, and the staff was very helpful.

Cons: The garage was extremely difficult to park in, but we managed to always find a place to park on the street. It was hard to load and unload luggage at the hotel's door.

Pros: The staff were so helpful and friendly. The location was close to everything in the city within walking distance. Very nice breakfast daily.

Pros: No parking unless one asks each day and difficult to stop the car on that street to ask at him hotel, so we parked elsewhere. The restaurant food is overpriced for quality, which was lacking and we didn’t go back for a second time. There could be more amenities, such as soap and toilet paper were not refilled unless asked for.

Cons: The location but if not renting a car. The room space was fine and comfortable.

Pros: Charming building , nice and helpful front desk staff and central location

Cons: Hall carpets are stained

Pros: Quiet, nice team and very good breakfast !

Pros: Nice room, clean, great cheese at the breakfast, friendly reception, ...

Cons: The parking was terrible. No space in the evening because everybody went to the gym

Pros: It was a pleasure to stay here: 10 min from the airport, good breakfast, city market is 5 min walk.

Pros: The location is perfect, breakfast was a dream and the staff is super friendly and helpful. We really enjoyed our stay at this hotel.

Cons: It's super nice that the gym is included with no extra fees, although it's a public gym, therefore mostly cramped with people and the equipment would need an upgrade.

Pros: Great breakfast!

Cons: Only Bar on site - restaurant closed except for breakfasts

Pros: The staff the pool and the view

Cons: I had no balcony.

Cons: The parking had not places for all clients and the entrance by car was not very easy.

Pros: Room service

Cons: Sauna swimming poll and bath

Pros: Breakfast was good Clean rooms Nice views Friendly staff They have alot of facilities

Cons: Breakfast is same every day (we stayed 10 days so after that, it gets pretty much boring). Even though they have a lot of facilities, it sucks when they are out of service (like the Jacuzzi).

Pros: The room was large and comfortable

Cons: My stay was too brief to comment

Pros: We stayed in an Executive Suite room 401. There were two bathrooms with showers and one had a bath as well. There was a small balcony with a view of the sea. We used the hotel restaurant several times for an evening meal - the buffet meals were very good. Breakfast was also good. On our arrival a bottle of wine and cheese selection was brought to our room free of charge. Two days later it was my birthday and I put my birthday cards on display. In the afternoon a large chocolate cake with candle was brought to our room - totally unexpected. There was a very good selection of TV programs many in English with Portuguese subtitles.

Cons: The balcony was very narrow and 4 floors from the ground. There were two big chairs and a table to manoeuver around. My wife does not like heights so was unable to use the balcony.

Pros: The hotel was very good, clean, tastefully decorated. The staff was very helpful and kind. Large room and a fabulous breakfast! Less than 10 minutes from the airport.

Cons: Beds were ok..i found them too hard, pillows not so comfy either, breakfast was very fresh each morning, maybe a little more variety and it was difficult to find table settings.

Pros: Modernity and gardens

Cons: Nothing

Pros: The staff was polite and welcoming.

Cons: The room was not ready and our luggage had been lost, so we needed clothing, etc. The staff did not give us clear directions to the mall and what should have taken less than ten minutes took over an hour. Specifically, directions were given to turn the wrong way on one-way roads.

Pros: Pool, special massage deal at the spa, breakfast buffet

Cons: Confusing - not clearly marked where pool tools are and indoor pool amd ladies changing room ... all far or rather further down the lawn from the outdoor pool. Just odd design bit otherwise it was ok. Normally don’t stay at ‘fancier’ places but did this time for another reason... and am reminded why i don’t normally stay at such ... many older folks enjoying their stay with significant other, family or groups... not the place for this single solo traveler

Pros: The hotel is 15 years old BUT... it got a facelift and looks VERY NICE now!! Wonderful lobby and bar, very colourful and beautiful public areas!! The theme of this hotel is ASIA. I like it a lot! My room 465 was very spacious, tastefully furnished. Breakfast is very abundant.

Cons: The location is not really nice. No sea view. Just (in part ugly) houses around. Carpets on the floors and in my room were dirty with a LOT of spots! Really need to be replaced! Bathrooms are pretty old, my shower was broken. The airport is close, airplanes really fly over the roof of the hotel = noise!! Especially at 6 in the morning there are 4 aircraft that wake you up.

Pros: Good location, nice breakfast included, very clean and modern design. Loved the garden, swimming pools and palms. Welcoming atmosphere.

Pros: A great location, comfortable rooms, big bed, a beautiful views of the garden, the car rental nearby.

Pros: location great. breakfast was good. room - we got a suite- fantastic. recommend anyone to get a suite.

Cons: i was very happy with my stay

Pros: Location is really very good. Just in Ponta Delgada city center. Good choice of products for a breakfest. Superb view from the top of the building. If you like to make a great sunrise picture over Ponta Delgada, the Talisman's roof is the best place to do so.

Cons: Inadequate price for the accomodation. Steps at the entrance and on the corridor which obstruct the way to the lift. This is especially unpleasant if you got a heavy luggages. No parking space for the hotel's guests. Took a while when I found a free, payable, parking few blocks away.

Pros: This hotel is comfortable, the location is magnificent, the room is huge and very relaxing. A good and very complete breakfast.

Cons: The hotel is a little bit old fashioned.

Pros: Very kind and helpful staff in all parts of the hotel. GREAT BREAKFAST BUFFET!

Cons: Only received a bottle of water the first day. Our stay was 6 nights, and I think we should get another bottle of water without paying for that length of stay.

Pros: Nice hotel, excellent location, right in the middle of the town, lots of restaurants around. Good size and comfortable rooms, kind staff, helping in whatever we asked, including a breakfast box late in the evening, as we had to leave too early.

Cons: The room opened to the - otherwise very nice square, which was very noisy due to lots of traffic, so not a splended sleeping....

Pros: Nice and quiet area, no cars passing. Good restaurant and good breakfast buffet with a lot of choice. Helpful staff.

Cons: No view from our room(219). Fixed Shower head was to low for us( tall people).

Pros: Breakfast was very nice. Rooftop pool was decent with a basic little exercise set up. AC worked well

Cons: We had two single beds pushed together rather than a double

Pros: Room and location was great. AC was broken and there was not enough power outlets in the room. We were given a basket of fruit in our last night as a sorry for the broken AC, i thought that was pretty cool. We left for the airport before breakfast, the staff prepared us a breakfast to go the night before. Thumbs up for that. Will definitely stay here again when i come back to Ponta Delgada.

Cons: Broken power outlet and broken AC

Pros: Very clean and confortable room with a spacious bathroom. Breakfast was really good, with wide range of food. Stuff was graat. We had very early check out so they prepared us breakfast for take away.

Pros: The staff was great, special thank to Wilson for booking a guided tour with very short notice. Very nice experience, the style of the hotel is what make me book it. There is a rooftop pool. Room was spacious and clean. Good water pressure in the shower. Plenty of TV channels (in Portuguese mostly but TV series and movies are in orginal version with subtitles, few channels, mostly news, in French, German, Russian, Spanish). Nice breakfast with the usual eggs, bacon, veggies, yogurt, cereals, breads, croissants, jam, melted chocolate and homemade waffles. I didn't try the restaurant. Great location, there is a nice little square next to it, walking distance to the fort, seafront, botanical garden, Portas da Cidade. Plenty of restaurants and ice cream shops nearby.

Cons: Everything was great - Thank You Hotel Talisman.

Pros: Good selection at breakfast. Very helpful staff. Quiet location, but close to everything.

Cons: Restaurant just okay for dinner.

Cons: The location of the hotel is great for walking almost anywhere in town. The balcony is nice and the staff were great. The only thing I didn't like was the cutting back on the air conditioning at night. During the evening hours the A/C seemed to throttle back and you needed to keep the windows open for cooling ventilation. Breakfast was nice each morning and the bar in the evening was great.

Pros: Staff was very helpful and pleasant. Good location. Convenient parking. Good breakfast.

Cons: Air conditioning worked inconsistently.

Pros: Fantastic great value really clean has everything you need

Pros: Had an early breakfast to make a flight. Close to airport.

Cons: Long walk to harbor. Poor communication when we first arrived and delay for getting to room. No attendant when leaving luggage or even a locked room. Poor pillows and lack of choices or quality of food.

Pros: Friendly staff, nice pool area, comfortable rooms

Cons: The decor is pretty retro - could do with being touched up but no complaints regarding cleanliness etc

Pros: Easy walk into city center and quiet location.

Pros: Location was fantastic. Free parking was great. Easy to walk to everything.

Cons: Breakfast needs more variety and fresh coffee instead of coffee from a machine. Pool should stay open later.

Pros: Stayed her 1 night on way to airport it served its purpose. Rooms were basic. Great pool

Pros: Great hotel with friendly helpful staff! Also about 15 minutes walk from the centre so a great location to stay in.

Pros: Location, good breakfast

Pros: Location- very close to the centre Quiet, comfortable bed, air conditioning. Parking available late check in.

Cons: Breakfast is very basic, not a lot of choice. But the things they offered were alright.

Pros: Excellent location, very friendly staff specially Sandra who helped us checked in and gave directions to places we need to go.

Cons: Same breakfast during the entire stay which got boring after so many days.

Pros: It was our second time staying at comfort inn and when and if I come again I’ll I’ll be staying here again it’s also close to everything

Cons: Everything was awesome

Pros: The room was big and clean. The location is good.

Cons: The staff was friendly, but it was not a warm welcome. Just a simple check in and that was it. The aircon makes noise, so you can't sleep with it on.

Pros: Staff is friendly

Cons: I had to change romm after I tried to take shower the shower hose broke hot my back and I got a bruise. Had to change the room.

Pros: Great location with parking available

Cons: No coffee in rooms

Pros: Large room and bathroom

Cons: We got a room on the ground floor, directly facing a street. We could not open the curtains at all because people could directly see inside our room. One day even a car parked in front of our window! How is it possible to offer such a room?! The cooling system was quite noisy. Before taking a warm shower we had to let the water flow for around 10 min because the water didn’t get warm quickly.

Pros: It’s was a very clean and comfortable room , staff very friendly and receptionist very helpful

Cons: That there was no tea/ coffee making facilities

Pros: THIS HOTEL IS MALL AND HAS AN INTIMATE ATMOSPHERE AND HAS A HELPFUL AND ATTENTIVE ENGLISH SPEAKING STAFF. IT HAS A GOOD CENTRAL PONTA DELGADA LOCATION PROVIDING EASY WALKING ACCESS TO CITY LOCATIONS . THE HOTEL IS SMALL AND COMFORTABLE AND HAS A WHOLESOME BREAKFAST BUFFET SELECTION THIS HOTEL IS GEOGRAPHICALLY WELL PLACED IN THE OLD PART OF TOWN IN A NARROW SIDE STREET AND PROVIDES AN OVERALL VERY PLEASANT STAY AND REPRESENTS GOOD VALUE FOR MONEY.

Cons: INITIALLY WE WERE ASSIGNED TO AN INSIDE COURTYARD ROOM OVERLOOKING THE ELEVATOR SHAFT. THIS ROOM WAS POOR AND IN A STATE OF RELATIVE DISREPAIR WITH DAMP PEELING WALLS AND A BROKEN LAMP. UPON REQUEST WE WERE THEN RELOCATED TO AN OUTSIDE ROOM AT THE REAR OF THE HOTEL THAT PROVIDED AN INTERESTING CITY ROOF TOP VIEW AND WAS AWAY FROM TRAFFIC. THIS ROOM WAS IN A BETTER STATE OF REPAIR AND PROVED TO BE COSY AND PERFECTLY ADEQUATE. HOTEL WI FI INTERNET COVERAGE WAS AVAILABLE BUT OFTEN INTERMITTENT AND WITH LIMITED SIGNAL STRENGTH IN ROOMS BEYOND THE FRONT OF THE BUILDING. HOT FOOD CONSISTING OF EGGS AND BACON AT THE BREAKFAST BUFFET WAS NOT HEATED AND WAS THEREFORE COLD SHORTLY AFTER THE 0730 BREAKFAST START..

Pros: The room was clean and nice, and the location was very nice. and central .

Cons: There was not much variety on breakfast. A baked cake would be nice to see.

Pros: Nice beach

Cons: Nice place

Pros: Location and cleanliness.

Cons: Beds were not comfortable at all! I have a bad back as well as my son, and every morning our body was hurting us! Although breakfast was nice, I would love to see more of variety! It’s hard to eat the same thing for 8 days!

Pros: Excellent staff

Cons: There was nothing I didn’t like

Pros: Service was great, rooms were cosy and clean. Great location close to the port and main square. Guys on there reception (especially Abel) are really cool and can give you some good recommendations.

Cons: Everything was great

Cons: All rooms should have a refrigerator ! We did not have one! We were told only sweets!

Pros: The hotel is very central (walking 15mins to city centre), clean and has great facilities, especially for families with children (has a swimming pool and a room with lits of games). What really set the hotel apart however was its staff: very friendly and accommodating! We arrived with an early flight and although we couldn't check-in early we were invited to have breakfast. When we asked for a separate bed for our 4 year old in our triple room this was immediately installed. Would definitely recommend it!

Cons: Nothing really.

Pros: Great beds Very clean Great staff

Cons: I didn’t know breakfast had a cost Staff did not share

Pros: Really good location to access Ponta Delgado. 10 minutes and 10euro taxi from the airport (and right under the flight path - awesome close ups of the planes coming and going).

Cons: A bit pricey - its good tho'.

Pros: Nice location. Friendly staff that works hard... especially for breakfast!

Cons: No refrigerator! Usually there is one in your room. Hard to find a table for breakfast.

Pros: Nothing

Cons: On July 19 we stayed at the hotel for the first night of two nights. In the middle of the night two cockroaches were on the bed. The hotel refused to pay us back for the second night and we had to leave the hotel because we did not want to sleep the extra night. shocking!

Pros: Upgrade to a suite!

Cons: We liked everything about the hotel.

Pros: we liked it here and the staff was very acomodating, we stayed here due to a canceled flight.

Cons: the carpet in the room we stayed in was a bit old and and the shower was difficult to figure out.

Pros: The staff was very helpful. My niece and nephew were traveling with me for family funeral.

Cons: Nothing

Pros: Great hotel as base for traveling around the island. We had to leave before breakfast is derved, however they provided breakfast-to-go.

Pros: the hotel is so designed that you have a feeling that you are in a green resort, the rooms are quite space, althought the hotel is not a new one it is in good condition. 10 minutes walking distance to the City Gate. The receptions has arranged for us convenient transportation from the airport.

Pros: Chose the hotel for one night before our flight home. Clean room, great beds, friendly staff. Central - close to restaurants and attractions. For a one man (host, cook and washer upper) dining experience try restaurant Boca de Cena :)

Cons: Left early so we couldn't try their breakfast - however a baker is open 50 m down the street.

Pros: Everything about it is great a

Pros: The booking site pictures and the small balcony.

Cons: Breakfast is quite basic, coffee is cheap and low quality, with loads of foam. Rooms are stuffy and smell of humidity - which is high in the island. Carpeted floors should be disposed of ASAP. The showers are old, like 1950´s, the shower head in my room swiveled when the taps were opened and it took 48 hours to fix, as the reception staff apologized profusely but were helpless, and gave me all type of excuses as to the whereabouts of the maintenance staff. I had to write to the Diretora to have it fixed, who had to nerve to ask about the maintenance team, which exists - ONLY - in her own head. Water coming out of the showerhead goes from tepid to almost hot, impossible to set at one temp. TV set is like 1990´s, positioned too low to view comfortably while on the bed. No mini-fridge in the room.

Pros: Very good breakfast, nice and clean room, good location.

Cons: No iron available! It's happened the first time for me and I travel quite a lot. Generally, the equipment in the room is very minimalistic - that's OK for me, but the iron should be available from the reception or the corridor closet etc. The TV channels are generally in Portughese, apart from MTV and Eurosport etc, so no English news etc.

Pros: Friendly staff and great place clean and comfortable

Cons: There was nothing to like

Pros: Breakfast

Cons: Run down hotel. Booked triple room and only 2 beds in room. Ants on headboard.

Pros: The location was close to shopping and walking distance to sightseeing. Jason at reception was very helpful with booking tours and dinner reservations. Breakfast choices were fresh and liked by all in our group.

Cons: The rooms were very compact but everything was there that was needed including air conditioning. No fan in washroom but window opened.

Pros: Great location. Good breakfast.

Pros: Centrally location. Excellent view and friendly and helpful front desk.

Pros: I've stayed here over the years and really love the friendly staff, amazing location, and great value. The property is wheelchair accessible (though, does not have roll-in showers) and is in one of the most accessible areas in Ponta Delgada. Location can't be beat. The cleaning staff does a fantastic job. The property was recently renovated and it looks great.

Cons: Nothing.

Pros: The hotel is small and cozy and nicely located. It's close to the city center and has a few restaurants nearby. The staff was very helpful and friendly. The room itself was comfortable and clean. Breakfast was good.

Cons: Air conditioner was a bit noisy.

Pros: Nice breakfast. Nice view from our room not all rooms had one

Cons: The apartment did not have enough cooking utensils

Pros: We only stayed for one night but we were really impressed with the large modern room. Big bath with a great ocean view over the harbour. Breakfast was lovely, a small selection of hot food such as eggs/ pancakes/ bacon & a large continental selection. The staff were professional & helpful.

Pros: Location near ferry. Kitchen facility was adequate.

Cons: Kitchen facility could have been better supplied with utensils.

Pros: Central location. Friendly (female) staff. Good breakfast.

Cons: Rude male staff - rolled eyes and argued when I queried being charged for water at check out (see next comment). Charged for water that was in the room (and said there was a sheet detailing charges which no one had drawn our attention to). No iron (so they could charge for horrendously expensive ironing service). Room recently renovated but clearly on a tight budget - floor not laid properly, bathroom very poorly done, sofa etc v uncomfortable, “kitchen” v poorly equipped.

Pros: Location was downtown

Cons: Single room views are terrible. The view is of a lot with building ruins not very appealing

Pros: Staff very helpful and friendly. Nice buffet breakfast.

Pros: Henrique (sorry if it’s not right) was amazing at the front desk!

Pros: Hotel was clean and comfortable. Had a small balcony and a nice living room area. The location was killer. Right in the heart of Ponta Delgada and within walking distance of several very nice restaurants. Right across from the harbor/port and 2 min from any of the whale watching operators. Market and shopping mall right next door. The hotel staff, particularly Enrique, were extremely helpful in arranging taxi services and restaurant recommendations. Enrique went out of his way to help us and make sure we had a great stay in the Azores. His knowledge of the local culture and food was incomparable.

Cons: Could use a slightly larger balcony

Pros: The staff were very friendly and helpful and the location very central.

Cons: Most days the room was cleaned very well and the beds made up properly, but on a few days it was not cleaned as well - possibly different people cleaning the rooms on different days.

Pros: The location of the hotel is in the very center of the city, on the seaside. Big rooms with kitchenette. This type of hotel wouldn't quite be my choice for a holiday residence, but for the one night that we spent there it was ok.

Pros: spacious clean and quite even though it is right in the promenade with traffic. Good view from the balkony facing the sea. Very good value easy for public transports as we were on a walking holiday.

Cons: The hobb in the apartment kitchen was not working when we arrived. However next day was promptly fixed.

Pros: Fantastic location of the hotel! The main pier with restaurants and bars was right across the road! The centre of town - just 2 blocks away. Breakfast had a good selection of breads, fruits and hot foods. Our 2 bed room had a separate living room / kitchenette.

Pros: Huge room and very comfortable.

Cons: Not really did not like but i think it can be improved, the choices for breakfast.

Pros: Loation, Location, Location. Budget. Hotel Personel very friendly and professional. Very clean.

Cons: BREAKFAST:Sometimes missing Cheese, Ham, Butter, Juices... To no fault of staff. Will recommend hotel with improvement on the above.

Pros: Helpful friendly staff. Excellent location, close to everything. Was lucky enough to get top floor front room with huge balcony overlooking 'the Strip'. Roomy, yet charming.

Cons: Bed was hard, as were pillows, but spare pillows in closet were soft. Could have put an iron in the room. But minor considering the pluses.

Pros: Some of the staff were extremely nice and helpful......but only some!

Cons: Having specified a non-smoking room with big bed we were ushered to a stinky smoking room with two small single beds overlooking a demolition site. We were told that guests who booked through online agencies were always given these rooms. The guy did not help with the luggage even when we changed rooms after a long discussion on the matter!

Pros: helpful staff, clean room, good central location, at a reasonable price

Cons:

Pros: Facility is nice

Cons: It’s location good

Pros: Very clean. Friendly personnel. Variety of breakfast foods available. Located in the centre of Ponta Delgada.

Cons: Only one soap dispenser in the shower, no separate shampoo provided. Safety deposit box is not free, there is a rental fee.

Cons: Right in the city centre, which has its ups, but during a loud festival also its downs.. facilities where good though, although the bed a bit hard and the aircon noisy.

Pros: staff communication

Cons: facilities

Pros: Central location, very helpful and friendly staff, a bit old fashioned style, but spacious, silent rooms with comfortable beds.

Pros: The hotel is much better than we expected. To the contrary of what I read in reviews the breakfast is very good! Excellent location and comfort.

Cons: We liked everything.

Pros: Location is good (city not that big anyways). Staff is nice. Bed is comfortable and room is clean.

Pros: Great location and helpful people working there

Pros: Very centrally located. Friendly staff.

Cons: It was a city centre hotel, so only a small outside space to sit and relax.

Pros: Clean, quiet, would return in a heartbeat

Cons: Nothing.

Pros: Amazingly comfortable beds, very helpful staff.

Cons: There was no fridge in the room. Breakfast room should be arranged in a more practical way, it should become more space, more chairs (instead of sofas) and more staff taking care of it.

Pros: The staff was nice.

Cons: No parking avaialble upon arrival despite describing that the hotel has private parking (on the day we arrived there were no spaces to park anywhere around due to holiday celebrations). The bathroom is in pretty bad condition and needs renivation. Some of the served vegetables in the breakfast were spoiled.

Pros: Comfy bed and clean room

Cons: Not as central as expected.

Pros: The bed was amazing, the staff were fantastic friendly and helpful. Ricardo in the bar was excellent and the check in staff

Cons: Heard a little bitnof noise

Pros: My room was clean and comfortable. The staff was very nice and helpful. Breakfast had a good variety. Only about a 10-minute walk to downtown. Good WiFi. Underground garage for my rental car 8 euro per day.

Cons: Nothing.

Pros: A bit repetitive after a few days, but overall a good choice of cold buffet items, (luke warm scrambled eggs and inedible bacon like stuff), drinks fine,

Cons: A pet hate of mine with most hotels of a similar ilk, so not just specific to this place, but bar/restaurant prices could be lowered to make them more attractive? An empty bar and/or restaurant does nothing to add atmosphere to a place. However, Carlos was a great bar host, but usually just to us two.

Pros: Eggs, bacon, and coffee were provided at breakfast.

Cons: I got 2 parking tickets. They were small but the hotel should work a deal with the city so guests don’t have the hassle.

Pros: Breakfast is good and I have lots of choices. The location is lovely which is near to the yellow bus station and city centre. It will take around 20 mins to go to university but it is ok.

Cons: No toothpaste in the bathroom. I am not sure if it is common in European hotels. And there are flights sometimes passing by outside which creates noises. I have to close the window to have a nap in the afternoon which is kind of hot.

Pros: I have stayed at this property before. Nothing has changed in the meantime; it remains a very good choice because it is very close to Campo de S. Francisco and within minutes of the airport by taxi. It is also very close to the beginning of the Avenida Marginal where one can find all sorts of attractions.

Pros: Very helpful staff, good accessibility, clean room

Cons: Less variety in breakfast, rather 3* then 4*, location is off the center, slightly noisy aircon

Pros: Great location and friendly staff, rooms are a bit dark and run down. As I was there for work and barely used the room I wasn’t disappointed, but if I had been on holiday I would have been. No kettle, hairdryer or iron. No plugs by the beds. No USB, Euro standard plugs only.

Cons: -Run down and dark rooms -Rooms lack amenities

Pros: one bedroom plus one living room made a good plan to stay.Comfortable and quiet place also.

Cons: unfortunately I couldn't use the computer downstairs.(no connection for e-mail?).

Pros: reception desk open 24/24. Place in the town of ponta delgada

Cons: Second time we want to book the room as first time we like very much the sauna and hammans. We found price 30% plus than last time we still insist. This time Sauna and Hammans are all under maintenance and closed. We don't have any preview on this situation and we want to profit the quality of this service as we know on the island not always sunny. very disappointed on this situation while we talked to reception but there's even no commercial actions on it. The cover of the bed is not completly closed. the cotton inside cannot changed while the cover is changed, but we feel not so hygene in this case while the cover is moved off from the cotton inside it.

Pros: Was close to a supermarket, Chinese restaurant, massage facility. They also had a spa and nail and hair salon on site.

Cons: For someone who does not eat pork items or egg, the breakfast was not worth 9euro per day. I think that they should have had options for persons who don't eat meat other than cheese. I thought the location was closer to the city centre. The food at the bar and room service did not provide a lot of options.

Cons: The hotel is certainly not worth 4*. Very poor customer service and the hotel felt very outdated.

Pros: Good breakfast, plenty of choice, but the scrambled eggs were a bit variable. Comfortable bed, quiet room, lovely helpful staff. Good system for borrowing beach towel with a deposit. Pleasant airy shared spaces.

Cons: Very annoying that power sockets went off when room unoccupied - it meant you could never charge anything unless in the room. Needs to change. Also, no power point near the bed - unhelpful.

Pros: Nice open terrace area with a small pool on the roof. Free parking facilities. Gym available. 20 minute walk to the seafront.

Cons: Our check in experience was one of the worst we’ve experienced. Our room was ready an hour after the check in time and the reception ended up making an error giving us the wrong room. The hotel staff handled this very poorly by having an employee come to the room and impatiently knocking on the door until we were able to answer. The employee, not once identifying himself or apologising for the error and inconvenience, was demanding to see the room keycards we’d been given and was seemingly intent on finding out who was to blame for a simple mistake. When we asked him what the issue was he began acting strangely and shut the door on us while we were mid-sentence, which was very rude. We never found out who he was or received an apology for intrusion. Additionally the gym was not well maintained and some crucial pieces of equipment was out of order. Some gym equipment that was in use was covered in rust, resulting in parts falling off. The only usable treadmill was faulty and unsafe. The gym was well in need of a clean. The parking was very tight and awkward to navigate. We had a small car so I’d expect anyone will a medium to large car would really struggle. Hotel security was non-existent. The luggage storage room was not managed at all, you can easily enter there and access other guests bags without even having to show any ID. You can enter the hotel unhindered via the front door, rear door by the gym, and the car park without encountering any members of staff; therefore anyone can access the lifts and get to the rooms, which is very worrying considering our aforementioned incident with the unidentified member of staff.

Pros: Swimming pool. Location. Free parking.

Cons: Old hotel. Old carpets. Breakfast is not from a 4 stars hotel.

Pros: room had a balcony ,but was never cleaned properly.

Cons: is not being looked after at all. carpet lifting in places, stained in other places. Bar is understaffed and have to wait, 20 minutes at one point. was going for dinner at 18:30 and ask for the receptionist to call a taxi after 30minof waiting had to go back in and ask again, it was never call in. 06:30 the next morning they rang and woke us to say the taxi was here! when the room was cleaned we had not recieved towels and had to call reception 3 times before we got some. no iron for the rooms and the laundry is very over priced. SOME ONE GOT SICK OUTSIDE OUR ROOM AND IT WASN'T CLEANED TILL THE NEXT DAY..... DO NOT STAY HERE

Pros: Breakfast was supposed to start at 630 but at 640 doors were locked. No extra pillows in the room. Everything else was fine , staff let us check in late and called us a cab very early. Made sure we had everything we needed

Cons: Booked through booking.com which told me it would be one amount but charged my card for more. Not happy

Pros: It was cheap.

Cons: Not sure why this gets such high ratings. I suppose it's alright and provided everything as described,.... it just came across and cheap, low quality. it was certainly overall a below expectations experience.

Pros: Nice hotel, pool needs a little attention. Glad to have breakfast, big selection. Comfortable beds.

Cons: No one was friendly, we had everything that was expected but didn't get a friendly feel.

Cons: Breakfast, Staff people.

Pros: Staff was friendly and helpful. When our early flight was canceled and we had to come back after checking out, they let us back in the room to get some extra sleep. Food and beverage service staff did good work too.

Pros: Good service

Cons: That’s good is is

Pros: My flight arrived too early and They were so Nice to let us checked in before the check in time .

Pros: Clean room, beautiful view, good value. Great and generous breakfast. Friendly and helpful staff. 10-15 minute walk to main town area. €5 cab ride.

Cons: Air conditioning was preset , and rooms a bit stuffy, however the island is fairly humid , so it is hard to get away from. No on site store for things you forgot.

Pros: Very friendly staff and helpful.

Pros: All of the above

Cons: Instructions on how to turn on the light in the beautiful suite were not given. Request for a wake-up call to catch a 9am DL flight to NYC was not done, even thought the desk clerk said he called. Knocking on my door loudly was not something he said was not his job. Almost missed my flight! Very disappointing!!!