Hilton Vienna Danube Waterfront

Executive lounge with amazing view

Room cleaning was of good quality only after the first night. Two subsequent cleanings terrified: crumpled and thrown personal items and clothes thrown on the bedside tables. On the third day, towels thrown to the floor in order to get a replacement were again returned to the shelf, without replacement. I reserved a room on the executive floor, which implied the inclusion of a number of free options that were not available when booking standard rooms. When checking out, I was billed for connecting to the paid Internet in the amount of 20 euros (2 days). The check out was issued by the same girl as the check in. To my question why I’m charged an Internet fee, which is included in the total amount of booking a executive room, I received a startling answer: "You did not take the code" and showed me some piece of paper. It seems to me that the rules for using the services on site should be explained during check-in at the front desk. However, this lady ignored her direct duties and did not show any interest in resolving my question, which was completely legal, I want to note. By the expression on her face, it was clear that she did not care if I overpaid some 20 euros for the included services or not. As a regular guest of the Hilton hotels, this attitude was extremely unpleasant and I left with the feeling that I had been deliberately deceived by the staff of the Hilton hotel chain. I'm very disappointed with this situation.

Breakfast was mediocre at best. There was filter coffee and when we asked for capuccino they brought for us without saying anything but then i see the bill they charged for the capuccino extra !!! And this is a Hilton!!

Service is terrible. They charged extra for capuccino at breakfast without telling us a charge would apply. They charge you room service prices but they also charge for room service (i.e. the deliver to your door). I have never heard this before in my life. I can pay 8euro for a bottle of water but i will not pay extra 5 euros to deliver it to my door.