Impeccable service at every turn.
4 stars
Fairmont Empress
Photos of Fairmont Empress
Overview
Recognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Fairmont Empress
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business centre
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Safety deposit box
Dining
- Wine glasses
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Microwave
- Kettle
- Refrigerator
- Coffee machine
- Vending machine (drinks)
General
- Executive lounge access
- Family rooms
- Interconnected room(s) available
- Lockers
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Accessibility and suitability
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Designated smoking area
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Allergy-free room
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Spa and wellness centre
- Massage
- Sauna
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Radio
- TV
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Toilet
- Toilet paper
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
Things to do
- Gift shop
- Eco tourism
- Bicycle hire
- Cycling
- Beauty salon
Parking and transportation
- Parking
- EV charging station
- Airport shuttle
- Valet parking
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
Outdoor
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
Reviews of Fairmont Empress
8.8
Very good
1537 verified ratings
Wonderful
875
Very good
234
Good
158
Okay
114
Fair
88
Mediocre
29
Poor
42
Summary of reviews
Guests say
The hotel boasts an outstanding location that guests genuinely appreciate, with many highlighting the convenience of walking to various attractions. Service was praised across multiple reviews, demonstrating the staff's friendliness and willingness to assist. However, several guests expressed dissatisfaction with the cleanliness of the rooms, noting issues like stains and unpleasant odors. Additionally, there were complaints about the value for money, with many feeling the prices were excessive considering the amenities offered, such as the exclusion of Wi-Fi. Bed comfort was also a concern, as some found the beds uncomfortable.AI-generated from customer reviews
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8.8 out of 10
23 reviews
9 out of 10
16 reviews
All reviews
It has a nice pool and hot tub. The bathroom has been upgraded. Having tea in the Tea Room was great .
the entire experience was superb! from the moment we checked in Mike T. our Bellman, made sure we were happy. The first room we checked into was small with a lovely harbor view. i did'nt like it, The hotel was full. He negotiated with the front desk manager to change our room 3 days later to a lovely room on the 5th floor. He then followed up and made sure all was right. The front desk clerks dont...
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Cons (-) It’s a great old building and staffed with excellent people. At triple the cost of most hotels are we getting triple the returns on our money? Hard to answer.
Pros (+) The staff was extremely friendly and helpful! The hotel is in the heart of downtown Victoria so we were able to walk almost everywhere.
Cons (-) We got a knock on our door after 9pm for turn down service which normally wouldn't be a problem but our children were sleeping at the time.
Pros (+) We spent Christmas there and they provided us with a stocking on our door for Christmas Day. The staff was extremely helpful at every opportunity, and very responsive to our needs.
Cons (-) My only smallest complaint would be the expense. The hotel is very expensive, but the service largely drives that expense and it really made for a wonderful experience for me and my wife.
Pros (+) Beds were nice and comfortable, Bartenders were great and had suggestions to get value for your money.
Cons (-) Price was excessive compared to other hotels in the area. Considering the price, wifi was not included.
Cons (-) I have a problem with the ATM but they did not help me at all. They only said that the ATM is not of the hotel ,but I think they have to be more helpful in this cases.
Pros (+) Location and views are fantastic. I love these old-style character hotels.
Cons (-) Not up to the standards of other Fairmont Hotels we've stayed in. They messed up our meal reservations and even messed up the correction, so we never did eat there. Some staff really didn't seem to know what they were doing or could even answer or questions properly and never offered to find anything our or get back to us.
Pros (+) The rooms are really beautiful.
Cons (-) The facility is under complete renovation. It wasn't as grand as you'd expect. Although the rooms are super nice, I think for the price there are a million better deals to be had. It's slightly over hyped in my opinion.
Location
721 Government Street, Victoria, BC V8W 1W5
What's nearby
- Miniature World104 m
- The Maritime Museum of British Columbia155 m
- Victoria Bug Zoo200 m
- Royal BC Museum210 m
- British Columbia Parliament Buildings291 m
- Victoria Harbour0.5 km
- Market Square0.7 km
- Beacon Hill Park1.1 km
- Fisherman's Wharf Park1.1 km
- Craigdarroch Castle1.8 km
- Abkhazi Garden3.1 km
- Fort Rodd Hill National Historic Park6 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Fairmont Empress
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Fairmont Empress
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
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See most recommended stays in VictoriaGood to know
Value for money | 8,0 |
|---|---|
Distance to city centre | 0,7 km |
Nearest airport | Victoria Inner Harbour Seaplane Base |
Distance to airport | 0,4 km |