Fairmont Empress

4 stars
721 Government Street, Victoria, BC V8W 1W5, Canada
Victoria, Canada
+1 250 384 8111
8,9
Very good
based on 1716 reviews
1 716 reviews
Fri 17/4
-
Sat 18/4
1 room, 2 guests
Deals from
R2 555
/Cheapest rate per night
Room type
Provider
Nightly total
Queen room, 1 queen bed
R2 555
King room, 1 king bed
R3 025
Queen room, 1 queen bed
R3 084
5 more Fairmont Empress deals
5 more Fairmont Empress deals
Living room
Restaurant
Building
Lounge
Bedroom
Restaurant
Conference room
Other
Lounge
Patio
Other
Other
Restaurant
Bar
Conference room
Lounge
Conference room
Conference room
Conference room
Living room
Restaurant
Bar
Banquet hall
Lounge
Other
Bedroom
Bedroom
Lobby
Living room
Lounge
Outdoor view
Living room
Conference room
Gym
Bedroom
Banquet hall
Other
Bedroom
Other
Living room
Bedroom
Bedroom
Bedroom
Bedroom
Bedroom
Bedroom
Banquet hall
Other
Living room
Living room
Restaurant
Bedroom
Lobby
Bedroom
Dining room
Lobby
Lounge
Bedroom
Bedroom
Bathroom
Photos of Fairmont Empress
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Unforgettable moments deserve extraordinary settings. Overlooking Victoria's Inner Harbour, Fairmont Empress ranks #2 in Travel + Leisure's 2024 Best Canadian Hotels. This Forbes-recommended, MICHELIN Key hotel offers 431 elegant rooms, a serene spa, and Q at the Empress with Pacific Northwest cuisine and award-winning wines. A visit isn't complete without world-famous Tea at the Empress, served in the Lobby Lounge with stunning Harbour views.
8,9
Very good rating
Based on 1 716 verified guest reviews

Latest deals for Fairmont Empress

Fri 17/4
-
Sat 18/4
Queen room, 1 queen bed
R2 555
nightly with fees
King room, 1 king bed
R3 025
nightly with fees
Double room, 2 double beds
R3 248
nightly with fees
Queen room, 1 queen bed
R3 084
nightly with fees
Double room, 1 king bed
R3 556
nightly with fees
Deluxe room, 1 queen bed
R12 146
nightly with fees
Queen room, 1 queen bed
R3 115
nightly with fees
Double room, 2 double beds
R3 211
nightly with fees
Deluxe room, 1 queen bed
R3 833
nightly with fees
Queen room, 1 queen bed
R3 201
nightly with fees
King room, 1 king bed
R4 136
nightly with fees
Deluxe room, 1 queen bed
R4 172
nightly with fees
Queen room, 1 queen bed
R3 230
nightly with fees
King room, 1 king bed
R3 747
nightly with fees
Double room, 2 double beds
R3 970
nightly with fees
Queen room, 1 queen bed
R3 260
nightly with fees
King room, 1 king bed
R3 597
nightly with fees
Deluxe room, 1 king bed
R4 243
nightly with fees
Queen room, 1 queen bed
R3 322
nightly with fees
Double room, 2 double beds
R4 523
nightly with fees
Deluxe room, 2 queen beds
R4 832
nightly with fees
Queen room, 1 queen bed
R3 323
nightly with fees
King room, 1 king bed
R4 309
nightly with fees
Deluxe room, bed type unknown
R4 541
nightly with fees
Queen room, bed type unknown
R3 381
nightly with fees
King room, 1 king bed
R6 322
nightly with fees
Deluxe room, 2 queen beds
R7 032
nightly with fees
Queen room, 1 queen bed
R3 519
nightly with fees
Queen room, 1 queen bed
R3 541
nightly with fees
Deluxe room, 1 queen bed
R8 089
nightly with fees
Queen room, 1 queen bed
R3 803
nightly with fees
King room, 1 king bed
R4 127
nightly with fees
Deluxe room, 1 queen bed
R4 235
nightly with fees
Standard Room, bed type unknown
R3 815
nightly with fees
Queen room, 1 queen bed
R3 931
nightly with fees
King room, 1 king bed
R4 674
nightly with fees
Queen room, 1 queen bed
R4 318
nightly with fees
Deluxe room, 2 queen beds
R8 813
nightly with fees
Double room, 2 double beds
R4 642
nightly with fees
Deluxe room, 2 queen beds
R4 857
nightly with fees
Queen room, 1 queen bed
R5 249
nightly with fees
King room, 1 king bed
R5 945
nightly with fees
Deluxe room, 2 queen beds
R5 013
nightly with fees
Executive room, 1 king bed
R5 466
nightly with fees
Queen room, 1 queen bed
R8 072
nightly with fees
Standard Room, 1 queen bed
R5 727
nightly with fees
Double room, 1 twin bed
R5 895
nightly with fees
Standard Room, bed type unknown
R6 449
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Fairmont Empress

  • Indoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Valet parking
  • Business centre
  • Wi-Fi available in all areas

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
  • Safety deposit box

Dining

  • Wine glasses
  • Electric kettle
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Microwave
  • Kettle
  • Refrigerator
  • Coffee machine
  • Vending machine (drinks)

General

  • Executive lounge access
  • Family rooms
  • Interconnected room(s) available
  • Lockers
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Telephone
  • Carpeted
  • City view

Accessibility and suitability

  • Hypoallergenic
  • Hypoallergenic pillow
  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Lift
  • Accessible parking
  • Allergy-free room

Pool and spa

  • Heated pool
  • Spa
  • Hot tub
  • Indoor pool
  • Steam room
  • Massage
  • Sauna

Things to do

  • Whale watching
  • Gift shop
  • Eco tourism
  • Bicycle hire
  • Cycling
  • Beauty salon
  • Shopping

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Safe

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • Radio
  • TV

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Toilet
  • Toilet paper

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board

Parking and transportation

  • Parking
  • EV charging station
  • Airport shuttle
  • Valet parking

Bedroom

  • Feather pillow
  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals

Outdoor

  • Garden
  • Terrace/Patio
  • Beach chairs

Workspace

  • Fax/photocopying
  • Desk

Fitness

  • Fitness centre

Reviews of Fairmont Empress

8,9
Very good
1716 verified ratings
Wonderful
998
Very good
257
Good
165
Okay
121
Fair
95
Mediocre
32
Poor
48

Summary of reviews

Guests say
Guests appreciated the beautiful location, excellent service, and comfortable accommodations. However, some found the value for price lacking due to small rooms and inadequate amenities.
AI-generated from customer reviews
Location9.5 out of 10
Service9 out of 10
Cleanliness8.5 out of 10
Bed Comfort8 out of 10
Value for Price3 out of 10
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All reviews

10
Wonderful
Craig, Jul 2025
Best hotel I'm town.
10
Wonderful
Mariano, Apr 2024
Impeccable service at every turn.
10
Wonderful
Anne, Oct 2023
It has a nice pool and hot tub. The bathroom has been upgraded. Having tea in the Tea Room was great .
10
Wonderful
Anonymous, May 2023
the entire experience was superb! from the moment we checked in Mike T. our Bellman, made sure we were happy. The first room we checked into was small with a lovely harbor view. i did'nt like it, The hotel was full. He negotiated with the front desk manager to change our room 3 days later to a lovely room on the 5th floor. He then followed up and made sure all was right. The front desk clerks dont...
Read more
9.4
Wonderful
Anonymous, Aug 2019
Cons (-) It’s a great old building and staffed with excellent people. At triple the cost of most hotels are we getting triple the returns on our money? Hard to answer.
10
Wonderful
Anonymous, Apr 2019
Pros (+) The staff was extremely friendly and helpful! The hotel is in the heart of downtown Victoria so we were able to walk almost everywhere.
Cons (-) We got a knock on our door after 9pm for turn down service which normally wouldn't be a problem but our children were sleeping at the time.
9.7
Wonderful
Anonymous, Jan 2019
Pros (+) We spent Christmas there and they provided us with a stocking on our door for Christmas Day. The staff was extremely helpful at every opportunity, and very responsive to our needs.
Cons (-) My only smallest complaint would be the expense. The hotel is very expensive, but the service largely drives that expense and it really made for a wonderful experience for me and my wife.
6.0
Okay
Anonymous, Aug 2017
Pros (+) Beds were nice and comfortable, Bartenders were great and had suggestions to get value for your money.
Cons (-) Price was excessive compared to other hotels in the area. Considering the price, wifi was not included.
8.0
Very good
Jaime, Aug 2017
Cons (-) I have a problem with the ATM but they did not help me at all. They only said that the ATM is not of the hotel ,but I think they have to be more helpful in this cases.
6.2
Okay
John, Jan 2017
Pros (+) Location and views are fantastic. I love these old-style character hotels.
Cons (-) Not up to the standards of other Fairmont Hotels we've stayed in. They messed up our meal reservations and even messed up the correction, so we never did eat there. Some staff really didn't seem to know what they were doing or could even answer or questions properly and never offered to find anything our or get back to us.

Location

721 Government Street, Victoria, BC V8W 1W5

What's nearby

  • Royal BC Museum215 m
  • British Columbia Parliament Buildings278 m
  • Greater Victoria Public Library352 m
  • Royal Theatre0.5 km
  • St. Andrew's Cathedral0.6 km
  • Christ Church Cathedral0.6 km
  • BC Ferries0.7 km
  • Chinatown0.9 km
  • Emily Carr House0.9 km
  • Ogden Point1.7 km
  • Craigdarroch Castle1.8 km
  • Government House1.9 km

Policies

Check-in/Check-out

Check in anytime after 16:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Fairmont Empress

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Fairmont Empress

  • How long should you stay at Fairmont Empress? KAYAK users usually book their rooms here for 2 days.

FAQs when booking at Fairmont Empress

  • What are the best rooms to stay in at the Fairmont Empress?

    To stay in a room that is affordable yet scenic, book the Fairmont Harbor View Room, an elegant choice that has windows that directly overlook the water, as well as a small sitting area and work desk. If you will be staying at the Fairmont Empress with your family, consider booking the Deluxe Room, a choice that can fit up to four people and ranges in size from 330 to 430 sq ft.

  • What fitness amenities and activities are offered by the Fairmont Empress for guests?

    If you forgot to pack your workout equipment or would just simply like to be able to have a private workout in your room, there is the Fairmont Fit program, which will provide you with items such as yoga mats, an MP3 player, and workout clothes for a small additional charge. To explore the surrounding region while simultaneously burning some calories, rent one of the BMW cruise bicycles that are available for all guests for free from the front desk of the Fairmont Empress.

  • What are the most popular spa treatments among guests at the Fairmont Empress?

    For guests that would like to reduce the signs of aging and clean out their pores, make a reservation for the Rose Infinity Advanced Facial, a service that will help to boost the production of new skin cells and get rid of wrinkles. If your skin is feeling dull and dehydrated, opt for the Eucalyptus Body Scrub, a sea salt exfoliation treatment that will improve blood circulation and nourish your entire body. To rid your body of stress and allow yourself to unwind, there is the Stress Relief massage that lasts for either 60 or 90min and focuses on your main tension points.

  • What wedding amenities are there for couples to book through the Fairmont Empress?

    When you book your wedding at the Fairmont Empress, you will automatically be provided with several amenities and services, including a wedding menu tasting, a wedding coordinator, a 1h open bar, and a selection of 4 and 5 course menus to choose from. Additional amenities can be booked, such as a custom-made wedding cake, a cocktail hour before the reception, a sparkling wine toast, and wine for each guest to drink during dinner. The hotel also has a list of preferred photographers, musicians, and florists that they can help connect you with.

  • What is the best way for visitors to go from Vancouver International Airport to the Fairmont Empress?

    Due to the distance between the two locations, the best way to travel from Vancouver International Airport to the Fairmont Empress is by driving, which will take you approximately 2h 50min to 3h. While public transportation is also an option, it is important to keep in mind that it will take you upwards of 4h. It is possible to book a private shuttle service and doing so will cost you around 80 CAD per person in a shared van (approximately 60 USD). (Prices checked 15/08/19).

  • Where is Fairmont Empress located?

    Fairmont Empress is located at 721 Government Street in Downtown, 0,7 km from the centre of Victoria. Royal BC Museum is the closest landmark to Fairmont Empress.

  • When is check-in time and check-out time at Fairmont Empress?

    Check-in time is 16:00 and check-out time is 11:00 at Fairmont Empress.

  • Does Fairmont Empress offer free Wi-Fi?

    Yes, Fairmont Empress offers free Wi-Fi.

  • How far is Fairmont Empress from the airport?

    Fairmont Empress is 0,4 km from Victoria Inner Harbour Seaplane Base. Fairmont Empress is 25,4 km from Victoria Intl.

  • Does Fairmont Empress have a pool?

    Yes, Fairmont Empress has a pool on-site.

  • How does KAYAK find such great Fairmont Empress hotel deals?

    KAYAK scours the web for all room deals available at Fairmont Empress in Victoria and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Fairmont Empress and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Fairmont Empress.

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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8,2
0,7 km
Victoria Inner Harbour Seaplane Base
0,4 km

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