Hotel & Spa Falkensteinerhof

Nothing spiked vacation for my small daughter

Director of the hotel as well as receptionist on the day of check out the most rude persons I have ever met. We have booked hotel by mistake as my daughter was playing with my iPhone and booked the hotel, when I found mistake I made cancellation and hotel charged me fees for cancellation. When I was calling and kindly asking to refund the money hotel manager who do not speak English, closed the phone on me and was very rude. Finally we arrived to hotel and on reception no one informed us that beside the fact we have booked family room, we will have to pay 70% rate for my 9 year old daughter . After that every day on breakfast after 8 no food would remain and staff were not trifling plates, when we asked for bread we were offered old bread in the plastic bag from previous days . Same happened during dinner after 8 most of the salat plates were empty and no on made refill. Room we booked was mentioned double bed, in fact was 2 single bed joined together. When we were checking out receptionist gave my Data protection form to sign that had name of my husband and when I pointed mistake started screening on me that she didn’t understand that name of my husband is not a woman name, this was complete lie as my husband name is international men name . For 10 years we travel to Italy but this hotel literally distorted our vacation . Another funny thing all material and brochures are in Italian or German , when we booked spa and we asked for the price we were informed is 28 euros, on check out we found out it was 28 per person, when we asked why we were not informed same lady on the check out date told us it was out problems we don’t know German and Italian . Is the worst experience I ever had