Canal Cottages

The room was like a shed and in a marina where there were a few ugly, run down narrow boats with people living in them. The staff were untrained in customer service to the point where they were rude at times. We had a lunch which they got wrong and failed to put right in a polite manner. We then had an evening meal with some family and a chicken dish which one person ordered was so over cooked it had to be sent back as it was impossible to cut! The cook did come out and apologise, saying she had gone away to do something else and forgotten about it. Why come out and say that instead of doing another meal and saying there would be a delay with that item. Also we all thought she handled it in a very unprofessional way, more as you would speak to a family member, not a customer! They didn’t have the steak which was advertised in the menu........ Unfortunately I have deleted the photos of the marina so am not able to supply any

It was somewhat tired and unloved. Outside area had cobwebs all over the roof in the covered area and my wife that a bit off putting. The place is run into the ground and needs a lick of paint to freshen things up.

When I arrived no one greeted us properly. When I went to bar, I leant on it, as you do and it was so sticky we decided not to eat there. If the bar was that dirty, what must the kitchen be like??!!