Dreams Tulum Resort & Spa

Carretera Chetumal-Puerto Juarez Km 234, 77780 Tulum, Quintana Roo, Mexico
+52 984 871 3333

Cheapest
rate per night

8,8

Excellent
based on 2 382 reviews
Dreams Tulum Resort & Spa - Tulum, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
KAYAK R3 108
KAYAK R3 247
TripAdvisor R3 565
KAYAK
KAYAK
TripAdvisor

Good to know

Distance to city centre 8,2 km
Location rating 8,9
Nearest airport Cancun
Distance to airport 102,7 km

Rooms

Check-in
Check-out

King rooms

R14 253+

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Bed type
Provider
Nightly base price
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King bed
R14 253 per night

Deluxe rooms

R3 108+

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Bed type
Provider
Nightly base price
IMAGE
Unknown
R3 108 per night
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Unknown
R3 247 per night
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King bed
R3 565 per night
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Unknown
R3 641 per night
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Unknown
R3 643 per night
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Unknown
R3 656 per night
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Unknown
R3 778 per night
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King bed
R3 912 per night
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Double bed
R3 912 per night
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King bed
R3 924 per night
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King bed
R4 014 per night
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King bed
R4 194 per night
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King bed
R4 300 per night
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Double bed
R4 311 per night
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King bed
R4 313 per night
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Double bed
R5 009 per night
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Unknown
R5 119 per night
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Unknown
R5 351 per night
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Unknown
R5 642 per night
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Unknown
R5 733 per night
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Double bed
R5 789 per night
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Double bed
R5 832 per night
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Double bed
R5 881 per night
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King bed
R5 972 per night
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Double bed
R5 972 per night
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King bed
R5 979 per night
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Double bed
R6 121 per night
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King bed
R6 505 per night
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Double bed
R6 683 per night
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Unknown
R6 939 per night
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King bed
R7 519 per night
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King bed
R8 623 per night
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King bed
R8 623 per night

Double rooms

R4 407+

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Bed type
Provider
Nightly base price
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Unknown
R4 407 per night
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Double bed
R4 846 per night
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Double bed
R4 846 per night
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Double bed
R4 921 per night
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Double bed
R5 347 per night
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Unknown
R5 497 per night
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Unknown
R6 353 per night
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Unknown
R6 655 per night
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Double bed
R6 767 per night
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Unknown
R8 402 per night

Premium rooms

R4 799+

Photo
Bed type
Provider
Nightly base price
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Double bed
R10 860 per night
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Double bed
R11 224 per night
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Double bed
R11 224 per night
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Unknown
R4 799 per night
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Unknown
R5 981 per night
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Unknown
R6 102 per night
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Unknown
R6 234 per night
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Unknown
R7 266 per night
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Unknown
R7 290 per night
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King bed
R7 408 per night
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Double bed
R7 524 per night
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King bed
R7 754 per night
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King bed
R8 201 per night
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Double bed
R8 360 per night
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Double bed
R8 360 per night
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King bed
R8 917 per night

Standard rooms

R4 916+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
R4 916 per night
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Unknown
R4 916 per night
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Unknown
R5 666 per night
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Unknown
R6 872 per night
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Unknown
R6 872 per night
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Unknown
R6 872 per night
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Unknown
R6 945 per night

Reviews

Traveller rating

59
33
14
14
4

Time of year

Traveller type

Show reviews that mention

+
asian cuisine in 3 reviews
beautiful beach in 39 reviews
compared to other resorts in 12 reviews
excellent service in 13 reviews
feel at home in 12 reviews
food allergies in 3 reviews
food was not good in 68 reviews
great for kids in 7 reviews
great location in 10 reviews
great time in 16 reviews
hotel was clean in 18 reviews
mexican restaurant in 4 reviews
rooms were clean in 7 reviews
staff was friendly in 64 reviews
sure to reserve in 6 reviews
swim up pool in 7 reviews
  • Excellent
    Jul 2019
    8,8

    The customer service and location was excellent. The staff was extremely helpful and accommodating, especially those in the front desk. Hotel was beautiful and had plenty of activities for all the guests.

    Overall customer service and location was excellent with the exception of the rooms. Rooms were outdated, the closet door for example, couldn’t close so we had to call the front desk to come and close it (which they couldn’t either) due to the light bulb not turning off. When we arrived they only provided one bath towel, so we had to request more. The next day, the cleaning crew cleaned everything and left us with no fresh towels. We had to call the front desk again for new ones. Lastly and quite frankly the worst, we had bed bugs. My daughter found one on her ankle and it was disgusting. The rooms definitely need a revamp and need an extermination.

  • Excellent
    Jul 2019
    9,5

    The staff were lovely. Every single staff member we encountered were so helpful and nice. Of course, the entertainment staff running the events really made it. The swim up room was beautiful, really worth the convenience and being able to order drinks from the waiter.

    Some of the food was average. I wouldnt come expecting great food. We are sad we didnt try the seaside grill for dinner earlier, as the meals on the grill (such as the octopus) were extremely tasty and amazing.

  • Good
    Jul 2019
    6,3

    The staff, facility, cleanliness and drinks were great.

    The food was terrible, including any of their French, Italian, Mexican and Asian restaurants. They, a US group, use cheap, processed and imported food, all packaged, not fresh and tasteless, including simple-to-make tortillas. Don't expect local food, including pastries. Even the local staff doesn't like the food. We would never go back, not to mention that we upgraded to VIP. We had to leave the resort to get good, fresh local food. Also, the tons of seaweed on the beach and in the brown water made it impossible to enjoy the sea nor its view. They clean the seawead with a noisy, poluting tractor every day, and it sticks like sewage.

  • Good
    Jun 2019
    8,0

    the entertainment and the grounds were beautiful

    i got sick from something , maybe the water, ice, or pina coladas . can't pin point it but It ruined my experience from a eating/drinking standpoint

  • Excellent
    May 2019
    8,8

    Staff was very friendly and resort was very pretty. Two large pools and view of the ocean was wonderful.

    Pool clouded up as the day passed because of all the sun tan lotion, but it was cleaned every night.

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About

Overview

Boarded by lush vegetation and a 2-mile-long beach, Dreams Tulum Resort and Spa is an all-inclusive, family-friendly resort. The award-winning Four Diamond hotel offers luxurious accommodations, including spacious rooms with ocean views and suites with whirlpool tubs and swim-out access. Dreams Tulum and Spa also offers multiple restaurants and bars. Dining options include a café, buffet, and six a la carte restaurants. Guests can visit Coco Café for some light snacks and premium coffee or visit Bordeaux for some gourmet French cuisine. Portofino serves gourmet Italian cuisine while Himitsu offers creative Pan-Asian fare. To keep guests entertained, the resort offers a wide variety of daytime activities, including beach and water volleyball, hikes, table tennis, beachside movies, themed dinners, and tennis clinics. The resort also has a lively water park with two giant buckets and half a dozen water slides. Guests can also opt to go deep-sea fishing, engage in cooking lessons, or join Spanish classes. In addition to a fully-equipped gym that opens daily, the resort boasts an expansive pool network where visitors can cool off, with a special splash park for kids. The resort also organizes a supervised Explorer’s Club for children and teenagers. Conveniently located close to the Xel-Ha Natural Aquapark and the Ancient Mayan Ruins, Dreams Tulum Resort is also 8 miles from the Sistema Dos Ojos Underwater Caverns. The resort’s luxurious hospitality is complemented by an excellent multi-cabin spa offering a variety of treatment options, including a traditional Temazcal service.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,8 Excellent

based on 2 382 reviews

9,0

Service

8,9

Location

7,7

Comfort

7,4

Beach

Things to know

  • Professional service
  • Friendly service
  • Recreation staff is nice
  • Pleasant hotel grounds

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
Scuba diving
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Playground
Private beach
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Lift
Massage
Business centre
Laundry facilities
Game room
Child pool
Hairdryer
Coffee shop
Pets not allowed
Free valet parking
Wedding services
Winery
Outdoor tennis
Grill
Bicycle hire
Cable or satellite TV
Indoor tennis

Photos

Dreams Tulum Resort & Spa - Tulum - Bedroom All photos (96)
Dreams Tulum Resort & Spa - Tulum - Attractions Attractions (1)
Dreams Tulum Resort & Spa - Tulum - Balcony Balcony (3)
Dreams Tulum Resort & Spa - Tulum - Banquet hall Banquets (10)
Dreams Tulum Resort & Spa - Tulum - Bathroom Bathroom (10)

Location

Most popular landmarks

  • LabnaHa Ecopark Adventures 3,7 km
  • Tulum National Park 5,2 km
  • Playa Paraiso 6,2 km
  • Gran Cenote 6,4 km
  • Tulum Mayan Ruins 7,6 km
  • Tulum Monkey Sanctuary 7,7 km

Getting around

Playa Del Carmen 52,9 km
San Miguel de Cozumel 57,1 km

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